Welcome!

@CloudExpo Authors: Ed Featherston, Rostyslav Demush, Jamie Madison, Jason Bloomberg, Greg Pierce

Related Topics: SYS-CON MEDIA

SYS-CON MEDIA: Blog Post

Philippines: BPAP Chief Oscar Sanez Leads Global Sourcing Marathon

More Than 200 Companies Belong to Key Organization

Oscar Sanez runs marathons, which seems appropriate given that he plays a key role in the Philippines long haul to establish itself as a world leader in the global sourcing industry. Currently the President and CEO of BPAP--the Business Processing Association of the Philippines (www.bpap.org)--Oscar brought his youthful energy and appearance to a recent interview with a tired old American journalist who was nearing the end of a two-month tour of Southeast Asia.

We met for coffee in Makati City's Greenbelt area, a showcase neighborhood for a country that often struggles with an image of natural and political disaster. I had just heard Oscar speak at a meeting attended by Philippines President Gloria Macapagal-Arroyo that was focused on the convergence of information technology--or "information and communications technology" (ICT)--as its referred in the Philippines and elsewhere in Asia.

Take the Good with the Bad
Oscar had stressed a few key themes during his speech: the rapid growth of global sourcing of services in the Philippines and the country's high world ranking in this area on the one hand, with envy of a far larger industry in India and a lack of alignment of the Philippines' higher education system with available jobs on the other.

On the positive side, the Philippines had recently been rated as the world's top outsourcing destination by the UK's National Outsourcing Association (NOA). This was, in fact, the second time the country has won this award, winning the award over other finalists Russia, Egypt, Malaysia, and Sri Lanka. The industry now surpasses $6 billion USD in revenue and has created more than 400,000 jobs, and continues to grow.

The growth has been rapid enough in key areas such as Makati, other parts of Metro Manila, and the centrally located Cebu City to warrant a push by the Philippine government to designate other cities throughout the archipelago as target locations for global sourcing. The resulting "Next Wave Cities" program targets 10 areas--six of them ringing Metro Manila on the northern island of Luzon, two in the country's central Visayas region, and two on the southern island of Mindanao.

(I am very intrigued by all this, as these regions vary from the already highly developed area encompassing the former Clarke U.S. Air Force base to seemingly idyllic locations far from the madding crowds of what is now being called Mega Manila. Expect more reports on these areas as the year progresses.)

On the negative side, certainly the two disastrous typhoons of 2009, a couple of ferry accidents, and the recent, horrific family-based political killings deep in a remote area of the country do nothing but harm to the country's image. The looming election this summer poses an acid test for the country, to see if it can transfer power peacefully or whether the island nation's incestuous political culture will severely test the limits of a constitution that dates back only to 1986. (And let us never forget that prior to that, the dictator Marcos had no better friend than the United States.)

My experience over the past year in the Philippines has been a good one. As my readers know, my main complaint has to do with the heat. Even in this category, there are many places hotter than the Philippines, many places in Southeast Asia, much of India, and all of Texas in the summertime. Overall, I've found a high orientation toward service, a mental toughness, and willingness to help.

Oscar Sanez, BPAP CEO

India: Envy, Emulation, and Cooperation
"If you look at this chart, you will see that India has 10 places like Hyderabad," Oscar said during his conference speech. He was making reference to the numerous areas throughout India--Bangalore, Chennai, Mumbai and Pune, Delhi and Gurgaon, and others--that have each established their own "brand," their own specific identity to businesspeople throughout the world who are seeking Asian sourcing alternatives. "I wish we had that many (strong, well-branded) places, too."

NASSCOM, now 1200 members strong, has been pushing Indian sourcing for more than 20 years, and lists "strengthening the brand equity of India" as the first of its seven overall goals. Oscar  sees something to emulate there. In the Philippines, BPAP now lists more than 200 members, and indeed, many of them are headquartered in India.

So I picked up on Oscar's remarks during our conversation, and asked him if he felt he was competing with India on a daily basis. "No, not really," he said. "There are certain things we can emulate about what's going on in India, but the fact is, we have been working closely with them for the past four years. Sometimes we can be disarming, because India and the Philippines can offer complementary strengths, and together we can often address all of the concerns and needs of clients who may have been previously skeptical."

Expanding on this point, he told me that "most recently, we have renewed our MOU (memorandum of understanding) to reinforce this relationship and get on to more joint activities like research, policy and advocacy, and joint promotions. We have unique strengths as individual countries, and together, India and the Philippines can present stronger, two-location IT-BPO set-ups for many major multinationals," he said. "This has been proven by many companies who have located in both countries, leveraging India's strength in IT and the Philippines' strength in BPO."

Creating Homegrown Opportunity
I asked him about the disconnect between education and job opportunities, a subject that drew some passionate comment during the meeting I attended. A frequently-cited example is that of thousands of women in the Philippines who trained as nurses with the intention of filling open jobs in the US, but then found they simply could not get the requisite on-the-job training they needed at home before they could quality for those jobs. "We don't want to repeat this mistake (with respect to IT training)," Oscar told me.

A big difference, he pointed out, is that the IT challenge is to sync up education with homegrown opportunities. The Next Wave Cities report, for example, takes pains to describe in detail the number of available graduates in the targeted regions compared to a region's capacity (business climate, infrastructure, cost of living, etc.) to provide jobs.

It is well-known that Overseas Foreign Workers (OFW) represent 10% of all Filipinos and generate as much as 13% of the nation's GDP through remittances. Certainly there are thousands of new, technology-trained graduates who dream of that big salary in North America, Australia, or Europe so that they, too, can help their families in this highly family-centric nation.

But there are also numerous business and government leaders committed to creating homegrown opportunities that can help the country retain more of its talent. Count Oscar in this group. After spending 29 years as a Procter&Gamble executive in all corners of the world he returned home in 2005. He gets energetic when thinking about the role of the Philippines playing an increasing role in a  "global supply chain that relates to services in the way a traditional supply chain relates to products," he says. The Philippines has already made many strides in this marathon, and the race is still in its early stages.

More Stories By Roger Strukhoff

Roger Strukhoff (@IoT2040) is Executive Director of the Tau Institute for Global ICT Research, with offices in Illinois and Manila. He is Conference Chair of @CloudExpo & @ThingsExpo, and Editor of SYS-CON Media's CloudComputing BigData & IoT Journals. He holds a BA from Knox College & conducted MBA studies at CSU-East Bay.

@CloudExpo Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...