Welcome!

@CloudExpo Authors: Liz McMillan, Elizabeth White, Pat Romanski, Xenia von Wedel, Scott Sobhani

News Feed Item

Salesforce.com Expands Chatter Private Beta and Launches ChatterExchange - Accelerating the Market Shift to Cloud 2, the Next Cloud Computing Paradigm

Cloud 2 combines next generation mobility, social collaboration and real-time information access, creating new levels of productivity and taking enterprise cloud computing to the next level

NEW YORK, April 8 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced it is accelerating the market shift to the next cloud computing paradigm, Cloud 2. The first phase of cloud computing was about leveraging technologies that were low cost, fast and easy to use on your desktop. Cloud 2 represents the next generation of cloud computing, one that is inherently social, collaborative and delivers real-time access to data and information across new mobile devices.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

To meet the overwhelming demand for social enterprise apps, and to accelerate the shift to Cloud 2, salesforce.com has extended the Salesforce Chatter private beta program to more than 500 companies, including customers like Enterasys Networks and Saatchi & Saatchi. In addition, the company launched the AppExchange 2, with the ChatterExchange, a new category for social enterprise applications.

Comments on the News

  • "We are in the era of Cloud 2, where social networking use has surpassed e-mail, Facebook and YouTube use have outpaced search, and new mobile devices like the iPad are creating entirely new ways to interact with information," said Marc Benioff, chairman and CEO, salesforce.com. "With today's announcement, salesforce.com is advancing the shift to Cloud 2, where productivity gains are going to come from real-time collaboration available on any device. We've seen the future of enterprise software, and it looks more like Facebook on the iPad than Yahoo on the PC."
  • "The best innovations from the consumer Web are moving to the enterprise forcing software to evolve," said Denis Pombriant, principle, Beagle Research. "The next decade will see demands for more sustainable business processes and cloud computing will meet the challenge by continuing to tilt away from the desktop and on-premise infrastructure, toward location independent computing that accesses data in the cloud on any mobile device."

Chatter Brings Cloud 2 to the Enterprise

Companies of all sizes and industries have realized that the cloud computing model can deliver tremendous success -- it is low cost, fast and easy to use. With the rise of Facebook, Google and Twitter, companies are realizing there is a smarter way to harness the power of the social networking services made popular by the consumer Web. Salesforce.com accelerates the move to the next cloud computing paradigm, Cloud 2, with Chatter. Chatter is the first social enterprise collaboration solution with profiles, real-time feeds and status updates for not only people, but apps and data become social as well.

Today salesforce.com has announced that the Chatter beta program has been extended to more than 500 customers due to overwhelming demand. Later this year, all 72,500 salesforce.com customers will receive Chatter at no additional charge, making their deployments immediately social.

Comments on the News

  • "Saatchi & Saatchi is beta-testing Chatter and we love it," said Brand DuBose, management director, Saatchi & Saatchi. "Chatter revolutionizes the way our geographically dispersed teams can collaborate and boost productivity from anywhere. With Chatter, our people can change the game by sharing critical information, insights, and best practices to ensure that our biggest ideas and best work are implemented in real-time."

Salesforce.com's Service Cloud 2 Goes Social with Chatter

Salesforce.com has extended the Chatter private beta to more than 250 Service Cloud 2 customers, including Enterasys Networks so they may realize the power of collaborative customer service. Now, the Service Cloud with Chatter allows service agents to stay on top of the most critical customer updates, track service level agreements and knowledge changes, and instantly collaborate with experts across departments to resolve complex customer cases faster, regardless of where the answer may reside. Nearly 9,000 companies are currently using the Service Cloud to realize tremendous benefits. In combining the Service Cloud and Chatter, companies can boost productivity gains by empowering service agents with powerful new capabilities for:

  • Monitoring Priority Cases: Service agents can stay on top of high priority cases, updates to critical knowledge articles, and the latest product updates
  • Locating Expertise: Service agents can follow experts across their organization and instantly get help from other agents, other departments, or from across the company
  • Real-Time Case Collaboration: For high priority cases, service supervisors can assemble the best expertise and information to close complex cases faster
  • SLA Management: Salesforce Chatter proactively can alert service agents of upcoming service level agreement milestones that they must meet
  • Sales-Service Alignment: Service agents and sales reps can share the latest case and opportunity updates for their customer to ensure good service means good business

Comments on the News

  • "Enterasys Networks' swift customer service engagement depends on addressing open cases with the right expertise so reps can resolve particular issues the first time," said Dan Petlon, CIO, Enterasys Networks. "The Service Cloud 2 with Chatter is truly a game-changer in that it allows us to find experts quickly with the power of real-time enterprise collaboration behind each rep."

AppExchange 2 Introduces ChatterExchange: More than Two Dozen New Cloud 2 Apps

Salesforce.com today unveiled the AppExchange 2, which reflects the shift to Cloud 2 and now includes the ChatterExchange, a new category for social enterprise apps. Since its launch in 2005, the AppExchange has been a phenomenal success, having been called the "iTunes of Business Software" by Forbes and winning awards from the SIIA, SD Times and others. With more than 1,000 apps and service listings the AppExchange has reached a number of other amazing milestones:

  • Customers have deployed more than 240,000 applications via AppExchange
  • More than 40 percent of salesforce.com customers have deployed 1 or more apps via AppExchange
  • More than 12,000 leads are passed each month to salesforce.com partners via AppExchange
  • Partners on the AppExchange have received more than $800 million in venture capital funding over the last 5 years.

The AppExchange 2 extends the AppExchange's rich history of providing a single location for customers to try and buy new solutions that can extend the benefits of cloud computing with social-enabled enterprise apps. With the shift to Cloud 2, the demand for social-enabled enterprise apps is becoming clear and compelling. Chatter's rich suite of social collaboration components, including profiles, status updates, and real-time feeds are part of Force.com, enabling developers and salesforce.com partners to build new social business apps. The salesforce.com community has already responded to this new innovation opportunity which is reflected in the newly created ChatterExchange.

  • More than 12 Chatter-Enabled partner applications are now available in the ChatterExchange on AppExchange 2, including: Appirio, CA, Inc., DocuSign, EchoSign, Fairsail, FinancialForce.com, Genius.com, Jobpartners, Jobscience, ServiceMax, Xactium and more.
  • Additionally, more than 15 Force.com Labs apps are available for free in the ChatterExchange on AppExchange 2 to enhance customer Chatter implementations. These include tools and add ons such as: ChatterViz, Chatter Case Triage, Chatter Mass Follower, Chatter Timeline, Chatter Live Tag Cloud, Chatter + Google Alerts, and more.

When Chatter becomes generally available later this year, all 150,000 custom apps built on the Force.com platform can immediately become social.

Comments on the News:

  • "CA shares salesforce.com's vision for customer success in the cloud," said Brian Bell, senior vice president and general manager of the Project and Portfolio Management business unit at CA, Inc. "With the social components of the Force.com platform, inherently collaborative processes like agile development can be amplified. Cloud-based apps like CA Agile Vision can now unlock the innovation potential across an entire enterprise."
  • "This is a new kind of business collaboration we've never seen before," said Jeremy Roche, CEO, FinancialForce.com. "With these new enterprise social capabilities, our new FinancialForce.com application, Chatterbox, has the potential to tear down the walls between the front and back office. It enables companies to proactively monitor business activity and focus the company around solving the big problems -- improving customer service, driving down costs and increasing the bottom line."
  • "Everyday, more companies realize that the cloud computing model liberates the field service function from archaic and cobbled together solutions," said Dave Yarnold, CEO, ServiceMax. "Combining enterprise social capabilities of Chatter with our industry leading field service application will transform the way our customers collaborate, connect and share valuable customer service information across their organizations."

Pricing and Availability

  • Salesforce Chatter is currently scheduled to be generally available in calendar year 2010. Customers who purchase salesforce.com technologies should make their purchase decisions based upon features that are currently available.
  • Salesforce Chatter will be included in all paid editions of Salesforce CRM and Force.com.
  • Service Cloud 2 is available now and pricing starts at $65 per user per month
  • AppExchange 2 and ChatterExchange are live today, please visit http://www.appexchange.com/chatter
  • Customers should contact partners for pricing and availability of their applications.

Supporting Resources

About salesforce.com

Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:

Salesforce.com offers the fastest path to customer success with cloud computing. As of January 31, 2010, salesforce.com manages customer information for approximately 72,500 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

SOURCE salesforce.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
SaaS companies can greatly expand revenue potential by pushing beyond their own borders. The challenge is how to do this without degrading service quality. In his session at 18th Cloud Expo, Adam Rogers, Managing Director at Anexia, discussed how IaaS providers with a global presence and both virtual and dedicated infrastructure can help companies expand their service footprint with low “go-to-market” costs.
You are moving to the Cloud. The question is not if, it’s when. Now that your competitors are in the cloud and lapping you, your “when” better hurry up and get here. But saying and doing are two different things. In his session at @DevOpsSummit at 18th Cloud Expo, Robert Reeves, CTO of Datical, explained how DevOps can be your onramp to the cloud. By adopting simple, platform independent DevOps strategies, you can accelerate your move to the cloud. Spoiler Alert: He also makes sure you don’t...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Creating replica copies to tolerate a certain number of failures is easy, but very expensive at cloud-scale. Conventional RAID has lower overhead, but it is limited in the number of failures it can tolerate. And the management is like herding cats (overseeing capacity, rebuilds, migrations, and degraded performance). Download Slide Deck: ▸ Here In his general session at 18th Cloud Expo, Scott Cleland, Senior Director of Product Marketing for the HGST Cloud Infrastructure Business Unit, discusse...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
"SpeedyCloud's specialty lies in providing cloud services - we provide IaaS for Internet and enterprises companies," explained Hao Yu, CEO and co-founder of SpeedyCloud, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change t...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
The initial debate is over: Any enterprise with a serious commitment to IT is migrating to the cloud. But things are not so simple. There is a complex mix of on-premises, colocated, and public-cloud deployments. In this power panel at 18th Cloud Expo, moderated by Conference Chair Roger Strukhoff, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships at Commvault; Dave Landa, Chief Operating Officer at kintone; William Morrish, General Manager Product Sales at Interou...
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
The pace of innovation, vendor lock-in, production sustainability, cost-effectiveness, and managing risk… In his session at 18th Cloud Expo, Dan Choquette, Founder of RackN, discussed how CIOs are challenged finding the balance of finding the right tools, technology and operational model that serves the business the best. He also discussed how clouds, open source software and infrastructure solutions have benefits but also drawbacks and how workload and operational portability between vendors ...