|By Jonathan Hoppe||
|July 22, 2010 09:15 AM EDT||
It would be an understatement to say that this past decade belongs to the Internet. Starting primarily as a research tool, the Internet has now infiltrated every aspect of life - there is very little today that users do not, or cannot, do online. Moreover, new ways to leverage the Internet to personal and professional advantage arise every day.
Evidently, all this progress has had an insidious side-effect - user expectations regarding website performance have sky-rocketed over the years. People expect websites, video and audio to load faster than ever before; otherwise, they lose interest and go to other websites. In fact, research firms have ample findings to support this correlation. A 2009 ResearchLink survey found that 26 percent of respondents would move to a competitor's website if a vendor's website failed to perform, resulting in immediate revenue loss of 26 percent and a future loss of 15 percent. Forrester Research also found that 36 percent of unique visitors to a website will leave it if it fails to load within the first three seconds. Three seconds - that's not a lot of time. Yet, user expectations are warranted, seeing how much progress content delivery technology has made in the past few years. Couple these user demands with an architecture that is not fit to deliver the kind of performance they expect, and what we have on our hands is a big problem for companies whose business thrives on web content and e-commerce.
But as always, the IT people of a decade ago conferred and found a solution. Content Delivery Network (CDN) companies invested a lot of time and money into a solution that is still being used today. The solution was to store content as close to the end user as possible, a technique known as edge caching. It allows users to access cached versions of the web or applications for faster, easier access. In addition to edge caching, some of the more sophisticated CDNs have gone one step further and developed unique algorithms and massive distributed networks that would help them proactively identify trouble spots over the public Internet, and reroute content around them. While this additional technique allows websites to deliver asymmetrical traffic a little more efficiently, applications like streaming video and audio, and even software downloads, are still cached at the edge of the network despite this routing technique.
Clearly, this technique is effective for content up to a certain size, but it is not enough to meet the high throughput demands of today's growing business reliance on data and larger residential Internet connections over great distances. Edge caching is best suited for static content, and not the dynamic, rich content we see today, since static content doesn't change very often and can easily be stored on low-cost disks in a multitude of locations around the Internet. Even if it does change fairly frequently, it is easy to script these updates to ensure that copies sitting at the edge are up-to-date. But the reality is that today, in 2010, static content forms an increasingly smaller percentage of all the content that requires transfer. The need of the hour is to be able to transfer dynamic content with the speed and ease - and it is yet unfulfilled. CDNs and their edge-caching capabilities are not nearly as successful with dynamic content since, by its very nature, it cannot simply be thrown on to the edge of a network due to inherent size and constituency. The character of dynamic content dictates that while it may be live at this moment, it may not exist two seconds from now. What's more, content that falls under this category includes most of what we use today: VoIP, FTP, live video and so on.
The question then remains: How do content providers ensure that end users (both business and consumers) experience the same ease of access they did a decade ago, but with the dynamic content they want to transfer today?
Enter the CDN's newer, more sophisticated cousin - cloud acceleration - which does what CDNs do, but faster and more able to deal with dynamic content. Cloud acceleration is best suited for dynamic content because it does not rely on edge caching - in fact, it works best without edge caching. In addition, it is more cost-effective as users are not paying for a decade's worth of infrastructure designed and built-out to enhance edge-caching capabilities. And last, but not least, it can fight common Internet problems, not only by working (routing) around them, but by actually fixing the core problem associated with long distance networks altogether. There's definitely something to be said for a solution that addresses the real issue, performs better, costs less and results in happy website visitors and increased revenues.
But how does cloud acceleration work its magic in the first place?
For starters, as previously mentioned, cloud acceleration doesn't rely on edge caching. Instead, it optimizes the entire delivery path, over the network managed by the service provider. Content is therefore delivered directly from origin servers to the end user, at the same level of performance as if they were in the same building. How is that better? For one, the most significant and important portion of the delivery path is surprisingly not the public Internet, but rather a high-performance, private, 100 percent optical network designed for speed. The cloud acceleration service provider is in full control of traffic and congestion on the network, and therefore controls Quality of Service (QoS). Of course, that also adds an element of security to the entire journey undertaken by the data. But most important, in this context, is the fact that cloud acceleration providers no longer have to rely on third-party Internet providers to work around common Internet problems such as latency, jitter and packet loss using algorithmic rerouting calculations common to CDNs. They are now in the position to actually fix them.
For more clarity, let's revisit how CDNs function. We can logically break it down into three distinct "miles" that cover the path between the content origin and the end user requesting it. The first mile is the distance between the origin server and a backbone - e.g., a T1, DSx, OCx or Ethernet connection to the Internet. The middle mile is the backbone that traverses the majority of the distance over one or more interconnected carrier backbones. Finally the last mile is the end-user's connection, such as a DSL, cable, wireless or other connection.
Simply put, CDNs that rely on caching frequently request objects at the edge of the network and are designed to avoid all three of these "miles" as much as possible. Because we know that an increase in distance always results in increased latency and often greater packet loss, it's best to place as many global object copies close to end users as possible. Well-designed caching CDNs do this fairly well by placing object caching servers within the network of the last mile provider. Other caching CDNs that do not have the luxury of placing servers within the network of the last mile provider will place them at key Internet peering points. While not as close to the end user, this is still a fairly effective approach to avoiding problems altogether.
The more sophisticated CDNs that also attempt to choose alternate Internet paths still suffer because they inherently rely on the Internet to get from point A to point B. Since they don't own the network, and therefore have no ultimate control over any "mile" of the route, they are at the mercy of the Internet. Providers that do own a network attempt to inject QoS by using multiprotocol label switching (MPLS), but are ultimately still at the mercy of the effects of latency, jitter and packet loss over longer distances.
With the CDN protocol established, how does a cloud acceleration service provider do things differently? First, it is important to understand that the overall objective is still similar to traditional CDNs: minimize the amount of public Internet utilized for moving content from the origin to the end user. The more Internet travel that can be avoided, the better the result in terms of end-user web performance. The goal of acceleration, however, is to accomplish this without caching at the edge, because optimally future dynamic content will not be cached. In fact, much of what we view today as dynamic content requires a persistent connection between the origin and the end user, which is achieved through the following three steps:
Step one involves opening a connection to the origin server over the first mile so the data stream can be brought onto the accelerated network as quickly as possible for the optimization process to begin. Installing an optional origin appliance starts the optimization process right at the origin datacenter, which gets the optimization going even sooner. The cloud acceleration service provider should have multiple origin capture nodes around the world, or at least close to the origin of its customer base. This, coupled with routing algorithms, will pull content onto the network as close to the origin as possible.
Step two involves hauling the content over the highly engineered private network. Because this middle mile is the longest portion of the trip, it is where the bulk of the data stream optimization happens. In addition to running a fully meshed MPLS-TE network at that origin capture node, infrastructure similar to a WAN optimizer will then open a tunnel across the service provider's entire private backbone to an identical device at the edge node near the end user. These devices constantly talk to each other, optimizing flow to ensure maximum throughput with window scaling, selective acknowledgement, round-trip measurement and congestion control. Packet-level forward error correction is an important feature to reconstitute lost packets at the edge node, avoiding delays that come with multiple-round-trip retransmission. Packets are also resequenced at the edge node using packet order correction to avoid retransmissions that occur when packets arrive out of order. Byte-level data deduplication eliminates retransmission of identical bytes that could otherwise be created at the edge, and multiplexing is utilized to minimize unnecessary chatter and further compress data as it traverses the tunnel.
Step three involves taking advantage of direct peering to eyeball networks, or the last mile, so the content can be dropped back on the Internet just before it reaches the end user. Because you can't expect users to install software applications or hardware appliances in their homes or on their devices, placing nodes close to the end user is critical to the maximum success of the process. Generally, if you can place the node from 5 to 10 ms from the end user, the experience will still feel like a LAN. Furthermore, the benefit of placing content inside the eyeball or last mile network ensures that delivery of content will not be affected by congestion at the ISP's Internet drain during peak usage, which is a common problem.
Through these three steps, cloud acceleration essentially does the same thing for dynamic content that a CDN does for static content - places it right in the user's lap. With a continuous open data stream equivalent to that of a super highway, it is now possible to optimize VoIP, live video, interactive e-media file transfer applications like FTP, CIFS, and NFS, and any new technologies and content that rely on rapid Internet performance in the future.
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