Welcome!

@CloudExpo Authors: Kevin Benedict, Steve Wilson, Yeshim Deniz, Stackify Blog, Elizabeth White

Related Topics: @CloudExpo, Wearables

@CloudExpo: Blog Post

Controlling Cloud and iPad. Be the Usher, Not the Bouncer

These two words conjure pictures in your head of similar folks, but their function is completely opposite

The purpose of an usher, be it at an old-time movie theater or a wedding, is to take people to suitable seats and see that they’re comfortable. The purpose of a bouncer is to throw out bums and keep the peace. These two words conjure pictures in your head of similar folks, but their function is completely opposite.

image Many of the things confronting IT today that are as much driven by the business and buzz as by IT and requirements are Cloud Computing and Wireless Devices. Look back historically and find parallels to these things, they’ll help you decide how to handle both phenomenon.

The business user that says “I don’t need you, I can go to cloud provider X” doesn’t realize what he is saying any more than the business user who said the same about SaaS vendors did. You can block  him or you can educate him. He does indeed need you, for all the reasons we’ve talked about before – Data Security, Access Control, Integration, and meaningful Reporting. He may not realize that, but he does. Even if “Cloud Provider X” is really just a SaaS vendor with a fresh coat of paint that offers a “complete”  solution, we all know that “complete” is not the same as “integrated” and certainly doesn’t imply “secure”. You just have to help the hot-head understand that fact.

The business user that wants his iPad to have 100% access to corporate resources yesterday has a similar issue. We saw this problem with Palms when they first came out. The problem is that they want access without the inherent security. It is your job to educate them on what steps are necessary and how long it will take to set things up in a secure manner, so that when they leave their iPad in a coffee shop – and some will, that is the other bit we learned about devices from the first Palm wave – your corporate systems are protected.

In both of the previous cases – SaaS and Palm – most IT shops played the bouncer, enforcing an artificial rule by locking out non-approved Palms and denying attempts to use SaaS products. And the lesson we learn from that tidbit is that those who did paid for it dearly. People don’t forget that you “roadblocked” them. And honestly, that is 100% about politics and not technology. Since IT is about giving users reasonable access to technology to do their jobs, being the usher is a better solution in the long run. New technology comes and goes like the wind, but politics has a nasty habit of sticking around to haunt you.

In both cases, emotions will run high, so short circuit that problem with the simple expedient of having a plan and sticking to it.

Ask the business to prioritize iPad access versus revamping the website, or whatever other major projects you have going on, then dedicate resources accordingly. Meet “it already almost works!” claims by iPad users with calm responses that “works” and “works securely” are not the same thing, nor is “almost works” the same as “ready for prime time”. Ask them if their phone “almost worked” if they would use it, then explain to them what the plan created above is, and when you’ll be ready to roll out access.

Cloud follows a similar vein. Ask the business to clearly state their goals in using Cloud Computing. If the goal is to be more adaptable or agile, there are a lot of routes to that destination and they don’t all fly through the clouds. Plenty of organizations are achieving a greater agility with virtualization today, without moving into the cloud and increasing complexity in an already complex world. If the answer is to meet a specific need with a  specific “SaaS sold as cloud” solution, then get the vendor name and check them out the way you would check out your own apps – do they conform to your security policies, can they integrate with your applications, etc. And present a plan to use them, or alternative solutions that will solve the same business problem. If the stated goal is to remove the roadblock of IT, well you have your work cut out for you. You’re going to have to show them how your work integrates and secures their systems, and it’s not a roadblock but a cost of doing business. You’re also going to have to listen to demands that will sometimes be reasonable… And sometimes not.

The point is, if you’re the bouncer, you’ll spend a lot more time winning back the goodwill of the business. If you’re the usher, you are taking their arm and leading them to the seat that they believe will help them grow the business. Since you work for the same business, usher is a better answer, as long as your corporate data is protected, and when someone asks for data from that “cloud” provider to be included in the data warehouse or weekly reports you have a way to meet that need. That is to say it is integrated or at least accessible.

You won’t regret it, I promise. IT is the only place that can vouchsafe for the level of security these products support and can take steps to make them more secure. IT is the only place that can verify the ability to get data in and out of a given cloud provider in a manner the business can use, and IT is the only place where contingency planning for when/if a cloud provider doesn’t work out can take place. So usher.

 

Me? I’m already wondering how long it will take IT to support the Blackberry Playbook because as soon as they have wifi, I want one.


Follow me on Twitter icon_facebook

AddThis Feed Button Bookmark and Share

Related Articles and Blogs

Read the original blog entry...

More Stories By Don MacVittie

Don MacVittie is founder of Ingrained Technology, A technical advocacy and software development consultancy. He has experience in application development, architecture, infrastructure, technical writing,DevOps, and IT management. MacVittie holds a B.S. in Computer Science from Northern Michigan University, and an M.S. in Computer Science from Nova Southeastern University.

@CloudExpo Stories
SYS-CON Events announced today that GrapeUp, the leading provider of rapid product development at the speed of business, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market acr...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, will discuss th...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, discussed the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast t...
Cloud adoption is often driven by a desire to increase efficiency, boost agility and save money. All too often, however, the reality involves unpredictable cost spikes and lack of oversight due to resource limitations. In his session at 20th Cloud Expo, Joe Kinsella, CTO and Founder of CloudHealth Technologies, tackled the question: “How do you build a fully optimized cloud?” He will examine: Why TCO is critical to achieving cloud success – and why attendees should be thinking holistically ab...
There is only one world-class Cloud event on earth, and that is Cloud Expo – which returns to Silicon Valley for the 21st Cloud Expo at the Santa Clara Convention Center, October 31 - November 2, 2017. Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers. Companies are each developing their unique mix of cloud technologies and service...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, will introduce two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics ...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory?
While some vendors scramble to create and sell you a fancy solution for monitoring your spanking new Amazon Lambdas, hear how you can do it on the cheap using just built-in Java APIs yourself. By exploiting a little-known fact that Lambdas aren’t exactly single-threaded, you can effectively identify hot spots in your serverless code. In his session at @DevOpsSummit at 21st Cloud Expo, Dave Martin, Product owner at CA Technologies, will give a live demonstration and code walkthrough, showing how ...
SYS-CON Events announced today that Elastifile will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Elastifile Cloud File System (ECFS) is software-defined data infrastructure designed for seamless and efficient management of dynamic workloads across heterogeneous environments. Elastifile provides the architecture needed to optimize your hybrid cloud environment, by facilitating efficient...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, will provide a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to...
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taug...
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is ...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
yperConvergence came to market with the objective of being simple, flexible and to help drive down operating expenses. It reduced the footprint by bundling the compute/storage/network into one box. This brought a new set of challenges as the HyperConverged vendors are very focused on their own proprietary building blocks. If you want to scale in a certain way, let’s say you identified a need for more storage and want to add a device that is not sold by the HyperConverged vendor, forget about it....
With Cloud Foundry you can easily deploy and use apps utilizing websocket technology, but not everybody realizes that scaling them out is not that trivial. In his session at 21st Cloud Expo, Roman Swoszowski, CTO and VP, Cloud Foundry Services, at Grape Up, will show you an example of how to deal with this issue. He will demonstrate a cloud-native Spring Boot app running in Cloud Foundry and communicating with clients over websocket protocol that can be easily scaled horizontally and coordinate...