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Cloud Computing Provider Logicworks Selects ScienceLogic IT Management

Service Provider Deploying ScienceLogic EM7 for Enterprise Monitoring Capabilities to Service Offering

"As enterprises with large-scale applications or content adopt cloud computing and managed services, the costs to properly monitor, analyze, and report on availability and performance become more challenging and more expensive," said Stephanie Tayengco, vice president of network operations for Logicworks. "ScienceLogic EM7 will give us a holistic view of performance across our entire hosting infrastructure and alert us to the most critical issues facing our clients. The product's comprehensiveness will enable us to pinpoint the root cause of potential problems more quickly and also help us identify trends before they turn into actual issues for us or our clients."

Service provider Logicworks has chosen the ScienceLogic Inc. EM7 IT operations and cloud management platform to provide its enterprise managed hosting customer base with advanced monitoring options. New York-based Logicworks provides enterprise managed hosting and managed cloud solutions for mission-critical applications and content for clients including Dow Jones, Starwood Hotels, Radar Online, and Lincoln Center for the Performing Arts.

The Logicworks Network Response Team and Operations Center engineers will be the main users of ScienceLogic EM7, which will provide a 24/7 view into how they are providing services to end customers. EM7 will also automate the provisioning of monitoring services for the Logicworks infiniCloud public cloud offering as well as Logicworks' private cloud and enterprise managed hosting services. Logicworks Managed Database Services for hosted Oracle, MySQL, and MS SQL Server will also be enhanced by ScienceLogic EM7.

These management and automation capabilities will free up staff time for more strategic projects, including using EM7 to create an advanced server monitoring service and a more in-depth application monitoring offering for customers. In addition, the Logicworks Client Services Group will use EM7 to deliver customized, automated reports that detail service levels and usage trends to clients, helping them have better visibility into their cloud and hosting infrastructures at Logicworks.

"ScienceLogic will be very attractive in retaining existing clients and winning new ones," stated Tayengco. "The ScienceLogic automated reporting alone will enable us to better communicate our value proposition to clients using clear and measurable metrics to illustrate the level of service we provide. It will also allow us to make better recommendations based on each customer's specific usage patterns helping us in our goal to be a proactive extension of their IT operations."

"Logicworks is a success story in providing high-availability managed hosting and cloud solutions to clients that cannot afford any downtime or degradation in service," said David Link, ScienceLogic CEO. "ScienceLogic EM7 provides Logicworks with a foundation for further success with its ability to create new revenue streams, offer differentiated services, and deliver exceptional customer service across virtual and cloud resources without the time and expense of integrating multiple management tools."

CRN recently named Logicworks a Top 20 Cloud Infrastructure Vendor Of 2011.

ScienceLogic EM7 provides service providers with comprehensive, centralized management across their heterogeneous physical, virtual and cloud infrastructures to help them grow their business as well as deliver operational excellence. Service providers use EM7 to easily deploy and manage differentiated technologies and services, solve customer problems faster and offer a superior customer experience. The platform is used by managed hosting providers, software-as-a-service (SaaS) and infrastructure-as-a-service (IaaS) cloud computing providers, telecommunications service providers, value-added resellers, and traditional systems integrators.

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