Welcome!

@CloudExpo Authors: Pat Romanski, Zakia Bouachraoui, Yeshim Deniz, Liz McMillan, Jason Bloomberg

Related Topics: @CloudExpo

@CloudExpo: Blog Feed Post

Because We Care About You…

Our business is about empowering you as a customer

Our business is about empowering you as a customer. Our business is about supplying you with all the needed tools to dominate your field of choice. We empower you with the most advanced Cloud Hosting solutions available anywhere on the market today. From Windows VPS to Linux VPS, from Hosted Exchange to Hosted Voice and from colocation and full IT integration solutions, our business is about making your business run smoothly. Due to this, because our passion is letting you get to work without having to worry about your IT needs, we have decided to improve our customer experience.

To do this, we created a new position, hired Account Manager Rock Stars and extended our sales and customer support hours. To meet our rock stars, Jake Benoist, Jamison Powell, Jennifer Taillac and Tara Gallagher, please click, “Account Manager Rock Stars.”


The Rock Stars are:

  • Advocates for customers across FortressITX, DedicatdNOW and Solar VPS
  • Seasoned in solution design, customer support and improving overall and personal customer/company relations

The addition of our rock stars means customers will always have a dedicated account manager on hand:

  • To deal with concerns, issues, questions and issues
  • Who understands their business on a dynamic and intimate level
  • Who will introduce value added services, keep customers up-to-date on current company events and developments
  • To resolve any issues with exacting precision

With the added hands on deck, our sales and customer support hours have been extended from 9AM EST to 8PM EST to provide better coverage across the continental United States and international territories alike.

This is our way of showing you we care. We understand. We know you have a choice and for your loyalty, we are upping our game. Our new hires and extended hours mean we can support your needs, address your concerns and make you a happy customer. We are doing this so you can get back to dominating your field of choice. We have upped our game so you can up yours.

Read the original blog entry...

More Stories By DedicatedNOW Blog

DedicatedNOW is committed to providing highly reliable services that are unmatched in the industry. All its tools and resources are designed keeping the users in mind.

CloudEXPO Stories
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or personal computing needs.
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by researching target group and involving users in the designing process.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to advisory roles at startups. He has worked extensively on monetization, SAAS, IoT, ecosystems, partnerships and accelerating growth in new business initiatives.
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments that frequently get lost in the hype. The panel will discuss their perspective on what they see as they key challenges and/or impediments to adoption, and how they see those issues could be resolved or mitigated.
Lori MacVittie is a subject matter expert on emerging technology responsible for outbound evangelism across F5's entire product suite. MacVittie has extensive development and technical architecture experience in both high-tech and enterprise organizations, in addition to network and systems administration expertise. Prior to joining F5, MacVittie was an award-winning technology editor at Network Computing Magazine where she evaluated and tested application-focused technologies including app security and encryption-related solutions. She holds a B.S. in Information and Computing Science from the University of Wisconsin at Green Bay, and an M.S. in Computer Science from Nova Southeastern University, and is an O'Reilly author.