@CloudExpo Authors: Elizabeth White, Liz McMillan, Yeshim Deniz, Pat Romanski, William Schmarzo

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Because We Care About You…

Our business is about empowering you as a customer

Our business is about empowering you as a customer. Our business is about supplying you with all the needed tools to dominate your field of choice. We empower you with the most advanced Cloud Hosting solutions available anywhere on the market today. From Windows VPS to Linux VPS, from Hosted Exchange to Hosted Voice and from colocation and full IT integration solutions, our business is about making your business run smoothly. Due to this, because our passion is letting you get to work without having to worry about your IT needs, we have decided to improve our customer experience.

To do this, we created a new position, hired Account Manager Rock Stars and extended our sales and customer support hours. To meet our rock stars, Jake Benoist, Jamison Powell, Jennifer Taillac and Tara Gallagher, please click, “Account Manager Rock Stars.”

The Rock Stars are:

  • Advocates for customers across FortressITX, DedicatdNOW and Solar VPS
  • Seasoned in solution design, customer support and improving overall and personal customer/company relations

The addition of our rock stars means customers will always have a dedicated account manager on hand:

  • To deal with concerns, issues, questions and issues
  • Who understands their business on a dynamic and intimate level
  • Who will introduce value added services, keep customers up-to-date on current company events and developments
  • To resolve any issues with exacting precision

With the added hands on deck, our sales and customer support hours have been extended from 9AM EST to 8PM EST to provide better coverage across the continental United States and international territories alike.

This is our way of showing you we care. We understand. We know you have a choice and for your loyalty, we are upping our game. Our new hires and extended hours mean we can support your needs, address your concerns and make you a happy customer. We are doing this so you can get back to dominating your field of choice. We have upped our game so you can up yours.

Read the original blog entry...

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DedicatedNOW is committed to providing highly reliable services that are unmatched in the industry. All its tools and resources are designed keeping the users in mind.

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