|By AppDynamics Blog||
|October 9, 2012 11:03 AM EDT||
It’s been a week since we hosted AppJam Americas, our first North American user conference in San Francisco. With myself as master of ceremonies, and a minor wardrobe malfunction at the start (see video at the end of this post), the entire day was a huge success for us and our customers. One thing that stuck in my mind was that applications today have become way more complex to manage—and strategic monitoring has become key to mastering that complexity. Simply put, SOA+Virtualization+Big Data+Cloud+Agile != Easy.
The day started with Jyoti Bansal, our CEO and Founder outlining his vision to be the world’s #1 solution for managing modern web applications. The simple facts are that applications have become more dynamic, distributed and virtual. All of these factors have increased their operational complexity, and log files and legacy monitoring solutions are ill-suited to the task.
Jyoti then outlined our core design principles around Business Transaction Monitoring, Self-learning, intelligence and the need to keep app management simple. He then suggested what the audience could expect from AppJam: “AppJam is about sharing knowledge, learning best practices, guiding our direction and Jamming.” (We’re pretty sure by “jamming” he meant “partying.”)
With the intro from Jyoti done, it was time for me to nose dive the stage and introduce our first customer speaker – Ariel Tsetlin from Netflix.
How Netflix Operates & Monitors in the Cloud
With 27 million customers around the world, Neflix’s growth over the past three years has been meteoric. In fact, they found that they couldn’t build data centers fast enough. Hence, they moved to the public cloud in AWS for better agility.
In his session, Ariel talked about Netflix’s architecture in the cloud and how they built their own PaaS in terms of apps and clusters on top of Amazons IaaS. One unique thing Netflix does is bake their OS, middleware, apps and monitoring agents into a single image rather than using a tool like Chef or Puppet to manage application configuration and deployment separately from the underlying OS, middleware and tools. Everything is automated and managed at the instance level, with developers given the freedom and responsibility to deploy whenever they want to. That’s pretty cool stuff when you consider that developers now manage their own capacity and auto-scaling within the Cloud.
Ariel then talked about the assumption that failure is inevitable in the Cloud, with the need to plan and design around the fact that every part of the application can and will fail at some point. Testing for failure through “monkey theory” and Netflix’s “Simian Army” allows them to simulate failure at every level of the application, from randomly killing instances to taking out entire availability zones in AWS.
From a monitoring perspective, Netflix uses internally developed tools and AppDynamics, which are also baked into their AWS images. Doing so allows developers to live and die by monitoring in production through automated alerts and problem discovery. What’s perhaps different is that Netflix focuses their monitoring at the service level (e.g. app cluster), rather than at the infrastructure level–so they’re really not interested in CPU or memory unless it’s impacting their end users or business transactions.
Finally, Ariel spoke about AppDynamics at Netflix, touching on the fact they monitor over 1 million metrics per minute across 400+ business transactions and 300+ application services, giving them proactive alerts with URL drill-down into business transaction latency and errors from self-learned baselines. Overall, it was a great session for those looking to migrate and operate their application in the Cloud.
When Big Data Meets SOA
Next up was Bob Hartley, development manager from Family Search, who gave an excellent talk about managing SOA and Big Data behind the world largest genealogy architecture. With almost 3 billion names indexed and 550+ million high resolution digital images, FamilySearch has over 20 petabytes of data which needs to be managed by their Java and Node.JS distributed architecture spanning 5,000 servers. What’s scary is that this architecture and data is growing at a rapid pace, meaning application performance and scalability is fundamental to the success of Family Search.
After a brief intro, Bob started to talk about his Big Data architecture in terms of what technologies they were using to manage search queries, images, and people records. Clusters of Apache Lucene, SOLR, and custom map-reduce combined with traditional relational database technology such as Oracle, MySQL, and Postgres.
Bob then talked about his team’s mission – to enable business agility through visibility, responsiveness, standardization, and vendor independence. At the top of this list was to provide joy for customers and stakeholders through delivering features that matter faster.
Bob also emphasized the need for repeatable, reliable and automated processes, as well as the need to monitor everything so his team could manage the performance of their SOA and Big Data application through continuous agile release cycles. Family Search has gone from a 3-month release cycle to a continuous delivery model in which changes can be deployed in just 40 minutes. That’s pretty mind blowing stuff when you consider the size and complexity of their environment!
What’s interesting is that Release != Deploy at FamilySearch; they incrementally roll out out new features to different sets of users using flags, allowing them to test and tease features before making them available to everyone. Monitoring is at the heart of their continuous release cycle, with Dev and Ops using baselines and trending to determine the impact of new features on application performance and scalability.
In terms of the evaluation process, the company looked at 20 different APM vendors over a 6 month period before finally settled on AppDynamics due to our dynamic discovery, baselining, trending, and alerting of business transactions. As Bob said, “AppDynamics gave us valuable performance data in less than one day. The closest competitors took over 2 weeks just to install their tools.”
Today, a single AppDynamics management server is used in production to monitor over 5,000 servers, 40+ application services, and 10 million business transactions a day. Since deployment, Family Search has managed to find dozens of problems they’ve had for years, and have managed to scale their application by 10x without increasing server resources. They’ve also seen MTTD drop from days to minutes and MTTR drop from months to hours and minutes.
Bob finished his talk with his lessons learned for managing SOA, Big Data and Agile applications: “Keep Architecture Simple,” “Speed of delivery is essential,” “Systems will eventually fail,” and “Working with SOA, Big Data and Agile is hard.”
How AppDynamics is accelerating DevOps culture at Edmunds.com
After lunch, John Martin, Senior Director of Production Engineering, spoke about DevOps culture at Edmunds.com and how AppDynamics has become central to driving team collaboration. After a brief architecture overview outlining his SOA environment of 30 application services, John outlined what DevOps meant to him and his team – “DevOps is really about Collaboration – the most challenging issues we faced were communication.” Openly honest and deeply passionate throughout his session, John talked about three key challenges his team faced over the years that were responsible for the move to DevOps:
1. Infrastructure Growth
2. Communication Failure
3. Go Faster & Be Efficient
In 2005 Edmunds.com had just 30 servers; by the end of this year that figure will have risen to 2,500. Through release automation using tools such as Bladelogic and Chef, John and his team are now able to perform a release in minutes versus the 8 hours it took back in 2005.
John gave an example on communication failure in which development was preparing for a major release at Edmunds.com using a new CMS platform. This release was performance-tested just two weeks prior to go-live. Unfortunately the new platform showed massive scalability limitations, causing Ops to work around the clock to over-provision resources as a tactical fix. Fortunately the release was delivered on time and the business was happy. However, they suffered as a technology organization due to finding architecture flaws so late in the game – “We needed a clear picture of what went wrong and how we were going to prevent such breakdown in future.”
Another mistake with a release in 2010 which forced a major re-think between development and operations. It was this occurrence that caused Edmunds.com to get really serious about DevOps. In fact, the technical leads got together and reorganized specialized teams within Dev and Ops to resolve deployment issues and shed pre-conceptions on who should do what. The result was improved relationships, better tooling, and a clearer perspective on how future projects could work.
John then touched on the tools that were accelerating DevOps culture, specifically Splunk for log files and AppDynamics for application monitoring. “AppDynamics provides a way for Dev and Ops to speak the same language. We’ve saved hundreds of hours in pre-release tests and discovered many new hotspots like the performance of our inventory business transaction which increased by 111%.” In fact, within the first year, AppDynamics generated a ROI of $795,166 with year 2 savings estimated at a further $420k. John laughed, “As you can see, AppDynamics wasn’t a bad investment.”
John ended his session with 5 tips for ensuring that DevOps succeeds in an organization: Be honest, communicate early and often, educate, criticize constructively, and create champions. Overall, a great session on why DevOps is needed in today’s IT teams.
Zero to Production APM in 30 days (while sending half a billion messages per day)
The final customer session of the day came from Kevin Siminski, Director of Infrastructure Operations at ExactTarget and it was definitely worth waiting for. Kevin actually kicked off his talk by describing a weekly product tech sync meeting which he had with his COO. The meeting was full with different stakeholders from development and operations who were discussing a problem that they were currently experiencing in production.
“I literally got my laptop out, brought up the AppDynamics UI and in one minute we’d found the root cause of the problem,” Kevin said. Not a bad way to get his point across of why the value of Application Performance Management (APM) in 2012 is so important.
Kevin then gave a brief intro to ExactTarget and the challenges of powering some of the world’s top brands like Nike, BestBuy and Priceline.com. ExactTarget’s .NET messaging environment is highly virtualized with over 5,000 machines that generate north of 500 million messages per day across multiple Terabytes of databases.
Kevin then touched on the role of his global operations team and how his team’s responsibility had shifted over the last four years. “My team went from just triaging system alerts to taking a more proactive approach on how we managed emails and our business. Today my team actively collaborates with development, infrastructure and support teams.” All these teams are now focused and aligned on innovation, stability, performance and high availability.
Kevin then outlined his 30-day implementation plan for deploying AppDynamics across his entire environment using a single dedicated systems engineer and an AppDynamics SaaS management server for production. Week 1 was spent on boarding the IT-security team, reviewing config mgmt and testing agent deployment to validate network and security paths. Week 2 involved deploying agents to a few of the production IIS pools and validating data collection on the AppDynamics management server. Week 3 saw all agents pushed to every IIS pool with collection mechanism sent to disabled. The config mgmt team then took over and “owned” the deployment process for go live. Week 4 saw all services and AppDynamics agents enabled during a production change window with all metrics closely monitored throughout the week to ensure no impact or unacceptable overhead.
AppDynamics’ first mission was to monitor the ExactTarget application as it underwent an upgrade to its mission-critical database from SQL Server 2003 to 2008. It was a high-risk migration as Kevin’s team were unable to assess the full risk due to legacy application components, so with all hands on the deck they watched AppDynamics as the migration happened in real-time. As the switch was made, application calls per minute and response time remained constant but application errors began to spike. By drilling down on these errors in AppDynamics, the dev team was quickly able to locate where they were coming from and resolve the application exceptions.
Today, AppDynamics is used for DevOps collaboration and feedback loops so engineers get to see the true impact of their releases in a production environment, a process that was requested by a product VP outside of Kevin’s global operations team. Overall, Kevin relayed an incredible story of how APM can be deployed rapidly across the enterprise to achieve tangible results in just 30 days.
A nice surprising statistic that I later realized in the evening was that the total number of servers being monitored by AppDynamics across our four customer speakers was well over 20,000 nodes. Having been in the APM market for almost 10 years I’m struggling to think of another vendor with such successful large scale production deployments.
Here’s a link to the photo gallery of AppJam 2012 Americas. A big thank you to our customers for attending and we’ll see you all next year!
For those keen to see my stage nosedive here you go:
Sensors and effectors of IoT are solving problems in new ways, but small businesses have been slow to join the quantified world. They’ll need information from IoT using applications as varied as the businesses themselves. In his session at @ThingsExpo, Roger Meike, Distinguished Engineer, Director of Technology Innovation at Intuit, showed how IoT manufacturers can use open standards, public APIs and custom apps to enable the Quantified Small Business. He used a Raspberry Pi to connect sensors...
Feb. 10, 2016 03:00 AM EST
Let’s face it, embracing new storage technologies, capabilities and upgrading to new hardware often adds complexity and increases costs. In his session at 18th Cloud Expo, Seth Oxenhorn, Vice President of Business Development & Alliances at FalconStor, will discuss how a truly heterogeneous software-defined storage approach can add value to legacy platforms and heterogeneous environments. The result reduces complexity, significantly lowers cost, and provides IT organizations with improved effi...
Feb. 10, 2016 01:15 AM EST Reads: 229
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Feb. 10, 2016 12:45 AM EST Reads: 184
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, will discuss using predictive analytics to ...
Feb. 10, 2016 12:45 AM EST Reads: 385
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
Feb. 10, 2016 12:00 AM EST Reads: 192
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
Feb. 10, 2016 12:00 AM EST Reads: 371
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Feb. 9, 2016 10:15 PM EST Reads: 230
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
Feb. 9, 2016 06:00 PM EST Reads: 191
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
Feb. 9, 2016 05:00 PM EST Reads: 157
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
Feb. 9, 2016 04:00 PM EST Reads: 201
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
Feb. 9, 2016 04:00 PM EST Reads: 595
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
Feb. 9, 2016 03:45 PM EST Reads: 136
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
Feb. 9, 2016 03:15 PM EST
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
Feb. 9, 2016 03:00 PM EST Reads: 357
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
Feb. 9, 2016 03:00 PM EST Reads: 172
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
Feb. 9, 2016 03:00 PM EST Reads: 238
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
Feb. 9, 2016 02:45 PM EST Reads: 199
SYS-CON Events announced today that iDevices®, the preeminent brand in the connected home industry, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. iDevices, the preeminent brand in the connected home industry, has a growing line of HomeKit-enabled products available at the largest retailers worldwide. Through the “Designed with iDevices” co-development program and its custom-built IoT Cloud Infrastruc...
Feb. 9, 2016 02:45 PM EST
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
Feb. 9, 2016 02:15 PM EST Reads: 399
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., focused on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what do...
Feb. 9, 2016 02:00 PM EST Reads: 268