Click here to close now.




















Welcome!

@CloudExpo Authors: Tom Lounibos, AppDynamics Blog, Liz McMillan, Pat Romanski, Eric Aarrestad

News Feed Item

Telesphere's Fully Hosted VoIP Service Allows Flood-Damaged East Coast Businesses to Maintain Communications and Operations during Catastrophic 'Sandy'

PHOENIX, Nov. 5, 2012 /PRNewswire/ -- While the gale force winds and flooding from Hurricane  Sandy left a record-setting swath of destruction, Telesphere's fully hosted unified cloud communications services allowed its numerous East Coast business customers to weather the storm successfully from a communications and operations standpoint, even in the face of crippling devastation to their physical locations. 

(Logo: http://photos.prnewswire.com/prnh/20110330/MM74500LOGO)

One client's offices were washed away, and another's operations were submerged in flood waters.  Yet, the devastating impact of lost communications and data was successfully averted by Telesphere clients who had a successful strategy for disaster recovery in place well before the disaster itself occurred.  Telesphere's fully hosted unified cloud voice services enabled all their East Coast customers to remain accessible and keep their information intact through off-site redundancies and a host of customized solutions that are built into Telesphere's private nation-wide network.

In particular, a transportation company -- a liquid and dry bulk carrier operating in 48 states, Canada and Mexico – was deeply hit. With 20 offices nationwide, the carrier's New Jersey office was completely washed away by the storm.  Voice services remained functioning, as Telesphere was still receiving their calls into the Telesphere cloud.  Through Telesphere's disaster recovery and business continuity architecture, the transport company's calls were instantly re-routed to alternative numbers. "Customers have the choice of routing their calls to any location in the world.  This company's calls were sent to locations that weren't impacted by Hurricane Sandy, allowing them to maintain seamless operations," says Telesphere CTO Sanjay Srinivasan.

A world-wide ad agency's lower Manhattan office lost power as a result of electrical outages caused by Sandy. Telesphere controls more than 1,000 of their phone extensions in the Telesphere cloud, allowing their communication services to remain up and working while calls were re-routed to offices that were not affected by the storm.  While the agency remained without power for several days, Telesphere technicians helped the agency deploy a customized greeting that announced the power outage status on an automated attendant.  Customers received timely status updates and were not left receiving busy signals or a "service is unavailable" message.  By choosing this solution, customers were spared the frustration of not being able to communicate with the agency, especially when many were anxious to reach account personnel. 

Clark Peterson, Telesphere's CEO, explains that Telesphere's Hosted VoIP solution for enterprises has built-in intelligence to determine when a business' on-site phones stop functioning and automatically re-routes calls to alternative numbers provided by the customer.  Two National Operations Centers, in Arizona and Colorado, monitor communications 24/7 in real time, and avert the impact of disasters by switching calls to phones off-site. 

Srinivasan adds that when businesses go into backup mode on their own premises, the set of services available to employees is often limited; however, with a cloud-based hosted solution the functionality remains consistent and full services are intact, even while calls are routed to alternate locations.

Enterprises are expanding their business continuity by allowing for their endpoints to include mobile devices, says Peterson.  Customers have even more routes for connectivity, ensuring that they stay connected on their terms regardless of the device they use.

Through a redundant, hosted PBX platform, Telesphere can offer businesses throughout the U.S. the latest in voice and data services, business continuity and disaster recovery without the need and cost of purchasing an on-premises PBX of their own.  Services include IP Voice services (local and long distance), IP-VPN, high speed data and Internet services, fully-unified messaging features, and fully hosted PBX services, including IP telephone handsets.

Telesphere continues to aggressively expand its communications infrastructure, recently deploying two new "super hubs," that provide even more services for multi-site enterprise companies, regardless of whether there are 1 to 1,000 offices. Telesphere's private network has two National Operations Centers, in addition to 11 Points of Presence (POPs) that offer customers robust bandwidth and secure protection.           

Customers can connect with Telesphere at www.telesphere.com/Contact US.html or:

Twitter:  http://twitter.com/telesphere
Facebook: www.facebook.com/telesphere
YouTube: www.youtube.com/telesphere
LinkedIn: www.linkedin.com/companies/2102

Telesphere, based in Phoenix, Ariz., is the leading privately held provider of unified cloud communications, offering services nationwide.  It offers carrier-grade performance and support for wireline and mobile devices to businesses over its private IP MPLS network; one of the largest in the nation.  Telesphere's hosted services allow businesses of any size to enjoy all the latest voice, video, data and collaboration features of large enterprise systems without the costly investment of on-site equipment.

 

SOURCE Telesphere

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
There are many considerations when moving applications from on-premise to cloud. It is critical to understand the benefits and also challenges of this migration. A successful migration will result in lower Total Cost of Ownership, yet offer the same or higher level of robustness. In his session at 15th Cloud Expo, Michael Meiner, an Engineering Director at Oracle, Corporation, analyzed a range of cloud offerings (IaaS, PaaS, SaaS) and discussed the benefits/challenges of migrating to each offe...
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with ...
The Cloud industry has moved from being more than just being able to provide infrastructure and management services on the Cloud. Enter a new era of Cloud computing where monetization’s services through the Cloud are an essential piece of strategy to feed your organizations bottom-line, your revenue and Profitability. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, discussed how to easily o...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, S...
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...