Welcome!

@CloudExpo Authors: Elizabeth White, Liz McMillan, David Paquette, William Schmarzo, Craig Lowell

News Feed Item

Telesphere's Fully Hosted VoIP Service Allows Flood-Damaged East Coast Businesses to Maintain Communications and Operations during Catastrophic 'Sandy'

PHOENIX, Nov. 5, 2012 /PRNewswire/ -- While the gale force winds and flooding from Hurricane  Sandy left a record-setting swath of destruction, Telesphere's fully hosted unified cloud communications services allowed its numerous East Coast business customers to weather the storm successfully from a communications and operations standpoint, even in the face of crippling devastation to their physical locations. 

(Logo: http://photos.prnewswire.com/prnh/20110330/MM74500LOGO)

One client's offices were washed away, and another's operations were submerged in flood waters.  Yet, the devastating impact of lost communications and data was successfully averted by Telesphere clients who had a successful strategy for disaster recovery in place well before the disaster itself occurred.  Telesphere's fully hosted unified cloud voice services enabled all their East Coast customers to remain accessible and keep their information intact through off-site redundancies and a host of customized solutions that are built into Telesphere's private nation-wide network.

In particular, a transportation company -- a liquid and dry bulk carrier operating in 48 states, Canada and Mexico – was deeply hit. With 20 offices nationwide, the carrier's New Jersey office was completely washed away by the storm.  Voice services remained functioning, as Telesphere was still receiving their calls into the Telesphere cloud.  Through Telesphere's disaster recovery and business continuity architecture, the transport company's calls were instantly re-routed to alternative numbers. "Customers have the choice of routing their calls to any location in the world.  This company's calls were sent to locations that weren't impacted by Hurricane Sandy, allowing them to maintain seamless operations," says Telesphere CTO Sanjay Srinivasan.

A world-wide ad agency's lower Manhattan office lost power as a result of electrical outages caused by Sandy. Telesphere controls more than 1,000 of their phone extensions in the Telesphere cloud, allowing their communication services to remain up and working while calls were re-routed to offices that were not affected by the storm.  While the agency remained without power for several days, Telesphere technicians helped the agency deploy a customized greeting that announced the power outage status on an automated attendant.  Customers received timely status updates and were not left receiving busy signals or a "service is unavailable" message.  By choosing this solution, customers were spared the frustration of not being able to communicate with the agency, especially when many were anxious to reach account personnel. 

Clark Peterson, Telesphere's CEO, explains that Telesphere's Hosted VoIP solution for enterprises has built-in intelligence to determine when a business' on-site phones stop functioning and automatically re-routes calls to alternative numbers provided by the customer.  Two National Operations Centers, in Arizona and Colorado, monitor communications 24/7 in real time, and avert the impact of disasters by switching calls to phones off-site. 

Srinivasan adds that when businesses go into backup mode on their own premises, the set of services available to employees is often limited; however, with a cloud-based hosted solution the functionality remains consistent and full services are intact, even while calls are routed to alternate locations.

Enterprises are expanding their business continuity by allowing for their endpoints to include mobile devices, says Peterson.  Customers have even more routes for connectivity, ensuring that they stay connected on their terms regardless of the device they use.

Through a redundant, hosted PBX platform, Telesphere can offer businesses throughout the U.S. the latest in voice and data services, business continuity and disaster recovery without the need and cost of purchasing an on-premises PBX of their own.  Services include IP Voice services (local and long distance), IP-VPN, high speed data and Internet services, fully-unified messaging features, and fully hosted PBX services, including IP telephone handsets.

Telesphere continues to aggressively expand its communications infrastructure, recently deploying two new "super hubs," that provide even more services for multi-site enterprise companies, regardless of whether there are 1 to 1,000 offices. Telesphere's private network has two National Operations Centers, in addition to 11 Points of Presence (POPs) that offer customers robust bandwidth and secure protection.           

Customers can connect with Telesphere at www.telesphere.com/Contact US.html or:

Twitter:  http://twitter.com/telesphere
Facebook: www.facebook.com/telesphere
YouTube: www.youtube.com/telesphere
LinkedIn: www.linkedin.com/companies/2102

Telesphere, based in Phoenix, Ariz., is the leading privately held provider of unified cloud communications, offering services nationwide.  It offers carrier-grade performance and support for wireline and mobile devices to businesses over its private IP MPLS network; one of the largest in the nation.  Telesphere's hosted services allow businesses of any size to enjoy all the latest voice, video, data and collaboration features of large enterprise systems without the costly investment of on-site equipment.

 

SOURCE Telesphere

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts? As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
Ixia (Nasdaq: XXIA) has announced that NoviFlow Inc.has deployed IxNetwork® to validate the company’s designs and accelerate the delivery of its proven, reliable products. Based in Montréal, NoviFlow Inc. supports network carriers, hyperscale data center operators, and enterprises seeking greater network control and flexibility, network scalability, and the capacity to handle extremely large numbers of flows, while maintaining maximum network performance. To meet these requirements, NoviFlow in...
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.