Click here to close now.

Welcome!

Cloud Expo Authors: Lori MacVittie, Elizabeth White, Pat Romanski, Esmeralda Swartz, Carmen Gonzalez

News Feed Item

Telesphere's Fully Hosted VoIP Service Allows Flood-Damaged East Coast Businesses to Maintain Communications and Operations during Catastrophic 'Sandy'

PHOENIX, Nov. 5, 2012 /PRNewswire/ -- While the gale force winds and flooding from Hurricane  Sandy left a record-setting swath of destruction, Telesphere's fully hosted unified cloud communications services allowed its numerous East Coast business customers to weather the storm successfully from a communications and operations standpoint, even in the face of crippling devastation to their physical locations. 

(Logo: http://photos.prnewswire.com/prnh/20110330/MM74500LOGO)

One client's offices were washed away, and another's operations were submerged in flood waters.  Yet, the devastating impact of lost communications and data was successfully averted by Telesphere clients who had a successful strategy for disaster recovery in place well before the disaster itself occurred.  Telesphere's fully hosted unified cloud voice services enabled all their East Coast customers to remain accessible and keep their information intact through off-site redundancies and a host of customized solutions that are built into Telesphere's private nation-wide network.

In particular, a transportation company -- a liquid and dry bulk carrier operating in 48 states, Canada and Mexico – was deeply hit. With 20 offices nationwide, the carrier's New Jersey office was completely washed away by the storm.  Voice services remained functioning, as Telesphere was still receiving their calls into the Telesphere cloud.  Through Telesphere's disaster recovery and business continuity architecture, the transport company's calls were instantly re-routed to alternative numbers. "Customers have the choice of routing their calls to any location in the world.  This company's calls were sent to locations that weren't impacted by Hurricane Sandy, allowing them to maintain seamless operations," says Telesphere CTO Sanjay Srinivasan.

A world-wide ad agency's lower Manhattan office lost power as a result of electrical outages caused by Sandy. Telesphere controls more than 1,000 of their phone extensions in the Telesphere cloud, allowing their communication services to remain up and working while calls were re-routed to offices that were not affected by the storm.  While the agency remained without power for several days, Telesphere technicians helped the agency deploy a customized greeting that announced the power outage status on an automated attendant.  Customers received timely status updates and were not left receiving busy signals or a "service is unavailable" message.  By choosing this solution, customers were spared the frustration of not being able to communicate with the agency, especially when many were anxious to reach account personnel. 

Clark Peterson, Telesphere's CEO, explains that Telesphere's Hosted VoIP solution for enterprises has built-in intelligence to determine when a business' on-site phones stop functioning and automatically re-routes calls to alternative numbers provided by the customer.  Two National Operations Centers, in Arizona and Colorado, monitor communications 24/7 in real time, and avert the impact of disasters by switching calls to phones off-site. 

Srinivasan adds that when businesses go into backup mode on their own premises, the set of services available to employees is often limited; however, with a cloud-based hosted solution the functionality remains consistent and full services are intact, even while calls are routed to alternate locations.

Enterprises are expanding their business continuity by allowing for their endpoints to include mobile devices, says Peterson.  Customers have even more routes for connectivity, ensuring that they stay connected on their terms regardless of the device they use.

Through a redundant, hosted PBX platform, Telesphere can offer businesses throughout the U.S. the latest in voice and data services, business continuity and disaster recovery without the need and cost of purchasing an on-premises PBX of their own.  Services include IP Voice services (local and long distance), IP-VPN, high speed data and Internet services, fully-unified messaging features, and fully hosted PBX services, including IP telephone handsets.

Telesphere continues to aggressively expand its communications infrastructure, recently deploying two new "super hubs," that provide even more services for multi-site enterprise companies, regardless of whether there are 1 to 1,000 offices. Telesphere's private network has two National Operations Centers, in addition to 11 Points of Presence (POPs) that offer customers robust bandwidth and secure protection.           

Customers can connect with Telesphere at www.telesphere.com/Contact US.html or:

Twitter:  http://twitter.com/telesphere
Facebook: www.facebook.com/telesphere
YouTube: www.youtube.com/telesphere
LinkedIn: www.linkedin.com/companies/2102

Telesphere, based in Phoenix, Ariz., is the leading privately held provider of unified cloud communications, offering services nationwide.  It offers carrier-grade performance and support for wireline and mobile devices to businesses over its private IP MPLS network; one of the largest in the nation.  Telesphere's hosted services allow businesses of any size to enjoy all the latest voice, video, data and collaboration features of large enterprise systems without the costly investment of on-site equipment.

 

SOURCE Telesphere

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Hosted PaaS providers have given independent developers and startups huge advantages in efficiency and reduced time-to-market over their more process-bound counterparts in enterprises. Software frameworks are now available that allow enterprise IT departments to provide these same advantages for developers in their own organization. In his workshop session at DevOps Summit, Troy Topnik, ActiveState’s Technical Product Manager, will show how on-prem or cloud-hosted Private PaaS can enable organ...
The WebRTC Summit 2014 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborat...
WSM International is launching a DevOps services division that offers assessment, consulting and implementation to large enterprises and organizations with complex infrastructures. This is the first independent services company to create a dedicated practice to help organizations looking to transition to the DevOps model. The concept of DevOps is to blend information technology (IT) software development with operations to optimize the computing infrastructure according to the specific needs of ...
SYS-CON Events announced today that the DevOps Institute has been named “Association Sponsor” of SYS-CON's DevOps Summit, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. The DevOps Institute provides enterprise level training and certification. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for DevOps education and training.
SYS-CON Events announced today that robomq.io will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. robomq.io is an interoperable and composable platform that connects any device to any application. It helps systems integrators and the solution providers build new and innovative products and service for industries requiring monitoring or intelligence from devices and sensors.
Temasys has announced senior management additions to its team. Joining are David Holloway as Vice President of Commercial and Nadine Yap as Vice President of Product. Over the past 12 months Temasys has doubled in size as it adds new customers and expands the development of its Skylink platform. Skylink leads the charge to move WebRTC, traditionally seen as a desktop, browser based technology, to become a ubiquitous web communications technology on web and mobile, as well as Internet of Things...
Today, IT is not just a cost center. IT is an enabler and driver of business. With the emergence of the hybrid cloud paradigm, IT now has increasingly more capabilities to create new strategic opportunities for a business. Hybrid cloud allows an organization to utilize multi-tenant public clouds, dedicated private clouds, bare metal hosting, and the associated support and services for the right use cases through an on-demand, XaaS model. This model of IT creates tremendous opportunities for busi...
Business as usual for IT is evolving into a “Make or Buy” decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud busi...
SYS-CON Events announced today that Akana, formerly SOA Software, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Akana’s comprehensive suite of API Management, API Security, Integrated SOA Governance, and Cloud Integration solutions helps businesses accelerate digital transformation by securely extending their reach across multiple channels – mobile, cloud and Internet of Thi...
Docker is an excellent platform for organizations interested in running microservices. It offers portability and consistency between development and production environments, quick provisioning times, and a simple way to isolate services. In his session at DevOps Summit at 16th Cloud Expo, Shannon Williams, co-founder of Rancher Labs, will walk through these and other benefits of using Docker to run microservices, and provide an overview of RancherOS, a minimalist distribution of Linux designed...
Businesses are looking to empower employees and departments to do more, go faster, and streamline their processes. For all workers – but mobile workers especially – utilizing the cloud to reconnect documents and improve processes without destructing existing workflows can have a dramatic impact on productivity. In his session at 16th Cloud Expo, Mark Grilli, vice president of Acrobat Solutions marketing at Adobe Systems Incorporated, will outline new ways that the cloud is changing the way peo...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes ...
Are your applications getting in the way of your business strategy? It’s time to rethink your IT approach. In his session at 16th Cloud Expo, Madhukar Kumar, Vice President, Product Management at Liaison Technologies, will discuss a new data-centric approach to IT that allows your data, not applications, to inform business strategy. By moving away from an application-centric IT model where data integration and analysis are subservient to the constraints of applications, your organization will b...
WSM International has launched a DevOps services division that offers assessment, consulting and implementation to large enterprises and organizations with complex infrastructures. The concept of DevOps is to blend information technology (IT) software development with operations to optimize the computing infrastructure according to the specific needs of the organization. According to a recent press release from Gartner, "By 2016, DevOps will evolve from a niche strategy employed by large cloud ...
SYS-CON Events announced today that QTS Realty Trust, one of the nation’s largest and fastest-growing providers of data center facilities and cloud services and a leader in security and compliance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. QTS Realty Trust, Inc. (NYSE: QTS) is a leading national provider of data center solutions and fully managed services, and a leader in security and compliance...
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional S...
SYS-CON Events announced today that WSM International (WSM), the world’s leading cloud and server migration services provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. WSM is a solutions integrator with a core focus on cloud and server migration, transformation and DevOps services.
What’s inside the cloud? Hard work. Cloud operators know the world inside the datacenter is gritty. Vendor marketing speak and cloudwashing quickly melt in the heat of SLAs, uptime guarantees, and users who want it now. In his session at DevOps Summit, Hernan Alvarez, Chief Product Officer at Blue Box Group, will deliver an unvarnished look inside the world of cloud operators, from the perspective of someone who lives it. Attendees get a front-row look into the toolkits and processes that enabl...