Welcome!

@CloudExpo Authors: Liz McMillan, APM Blog, Elizabeth White, Xenia von Wedel, Mauro Carniel

News Feed Item

EMC and Capgemini Launch Case-as-a-Service Solution to Transform Case Management[1]

Fully-Managed Service, Built on EMC Documentum xCP, Can reduce Costs and Time to Delivery by Up to 30 Percent

PARIS and VIENNA, Nov. 6, 2012 /PRNewswire/ --

News Highlights:

  • New, fully-managed case management and correspondence management service brings together EMC technology and leading vertical expertise from Capgemini
  • Revolutionary way to procure proven case management services, reducing costs and time-to-value
  • Built as an off the shelf business solution focused on the end-user
  • Targets all key industry verticals, starting with an initial focus on the Public Sector

EMC® Corporation (NYSE: EMC) and Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services today announced the launch of its joint Case-as-a-Service (CaaS) Solution. This fully-managed offering combines rich technology from EMC with vertical industry and process expertise, global delivery model and proven infrastructure support services from Capgemini. The solution is initially targeted at Public Sector organizations, with plans to rapidly expand across a number of other vertical markets. The solution is being launched at Momentum, the EMC Information Intelligence Group's EMEA user conference.

Organizations across all industries face the requirement of streamlining people-driven processes and workflows to raise efficiency, cut costs, stay competitive and provide better, faster citizen and customer service. Public Sector agencies seek agility to react and respond to political, economic and societal pressures; healthcare and insurance companies require advanced process automation for claims, and banks look to reduce costs and time for processing loans. To address these case management challenges, organizations have typically built heavily-coded custom legacy applications, which can take months to deploy, or business process management applications which prove too rigid. These multiple different applications, even within single organizations, can lead to a high Total Cost of Ownership. Capgemini and EMC joint Service-based model helps to accelerate the move from paper to digitization, reducing time, cost and speeding up processes and moves from Capex to Opex expenditure – by providing an adaptable solution and a single point of contact for information.

Benefits of the EMC-Capgemini Case-as-a-Service Solution include:

  • Faster time-to-value and reduced total cost of ownership – preconfigured solution requiring no client software to install, ease of customization and flexible scalability. Solutions available in a fully-managed environment with the intent to reduce costs and delivery time by up to 30%.
  • Improved productivity, efficiency and service levels – eliminate paper at the point of origin, better control and visibility to information, user access to information anytime, anywhere and streamlined processes.
  • Reduced procurement and implementation risks – minimal capital investment, pricing based on per-case basis, can be procured on a short-term basis, and service by Capgemini and EMC.

The solution could help for example to digitize correspondence within government departments, improve communication and costs for food retailers and speed up access to interview archives for police services.

The EMC-Capgemini CaaS solution is comprised of an integrated technology stack, including EMC® Documentum® xCP, the leading case management platform, EMC® Captiva® for enterprise capture and EMC® Document Sciences® for customer communications management. It also includes EMC virtualization technology based on VCE Vblock, and provisioning and storage. The solution is also "EMC Certified" having been validated by EMC® Proven Professional Certified Architects as well as an independent third party organization for functional completeness, performance and scalability, security and interoperability. Certified status instills high standards of customer confidence in the solution architecture and foundation.

The Case-as-a-Service solution extends the strategic alliance between EMC and Capgemini, enabling customers to reduce costs and gain efficiency and business agility.

Executive Quotes:

Charlie Li, Global Vice President for EMC at Capgemini said: "We are delighted to be launching this new service which will rapidly help organizations transform their process methods to reduce costs and streamline services. We have packaged our strong sector expertise in content and case management and a global delivery network to provide a compelling business solution, competitive pricing and underpinned by proven technology, methods and tools. Our customers can switch to CaaS and start benefiting quickly with the knowledge that they can refine and adapt business process and workflows in a much more user-friendly and flexible manner."

Chris McLaughlin, Vice President, Channels and Alliances, Information Intelligence Group at EMC:

"Bringing Case-as-a-Service to market is another important step in the journey for EMC and Capgemini to transform our customers' business with end-to-end case management solutions. Initially focused on Public Sector but broadly applicable across all industries, this solution addresses a critical need as every organization requires automated processes for resolving cases, claims and correspondence.  The potential cost savings and time-to-value benefits with Case-as-a-Service are only rivalled by the expertise and superior technology of these two market leaders."

Momentum – the IIG European Users Conference

The EMC Capgemini Case-as-a-Service Solution will be on display at Momentum, the IIG European Users Conference, November 5-8, 2012 in Vienna. For more information, please visit: http://www.momentumeurope.com.

Additional EMC Resources:

Additional Capgemini Resources:

About EMC

EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.

EMC, Documentum, Captiva, and Document Sciences are registered trademarks or trademarks of EMC Corporation in the United States and other countries.  All other trademarks used herein are the property of their respective holders.

About Capgemini

With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.

Learn more about us at www.capgemini.com.

Rightshore® is a trademark belonging to Capgemini

[1] Public Sector (and other service-oriented organizations such as Energy and Utilities) have multiple needs which can be grouped under the term Case Management, e.g. Entitlements, Registration, and Correspondence Management. Case as a Service refers to the coordination of services on behalf of a party such as taxation, insurance, benefits, health care, legal, education and licensing


SOURCE EMC Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
"We're developing a software that is based on the cloud environment and we are providing those services to corporations and the general public," explained Seungmin Kim, CEO/CTO of SM Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
"We're focused on how to get some of the attributes that you would expect from an Amazon, Azure, Google, and doing that on-prem. We believe today that you can actually get those types of things done with certain architectures available in the market today," explained Steve Conner, VP of Sales at Cloudistics, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"NetApp is known as a data management leader but we do a lot more than just data management on-prem with the data centers of our customers. We're also big in the hybrid cloud," explained Wes Talbert, Principal Architect at NetApp, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...