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IDC MarketScape Shows Worldwide HR BPO Market for 2012 Has Stabilized While Platform Exploration Continues

International Data Corporation (IDC) has released its 2012 MarketScape report profiling and ranking the leading providers in the worldwide human resource business process outsourcing (HR BPO) market. This new research indicates that while prior years were marked by mergers and acquisitions, 2011 and 2012 thus far have been quiet on the M&A front, leaving a relatively stable field. This analysis did find that a significant number of vendors are exploring a platform based on SaaS provider Workday.

IDC MarketScape: Worldwide HR BPO 2012 Vendor Analysis (IDC #237630) evaluates the offerings and prospects of nine vendors' relative capabilities. These providers were evaluated using detailed criteria that IDC identified as key factors contributing to vendor success in the worldwide HR BPO market. The vendors included in the analysis are Accenture, Aon Hewitt, ADP, Hewlett Packard, IBM, Infosys, NortgateArinso, Tata Consultancy Services, and Xerox HR Services. The IDC MarketScape methodology placed Accenture, ADP and IBM in the Leaders category.

"The vendors covered in this analysis generally all provide mature service offerings with similar strengths and weaknesses. However, emerging technologies across cloud, mobile, social, and big data/analytics may prove to be game changers in the next few years," said Lisa Rowan, research vice president, HR, Talent, and Learning Strategies for IDC. "Platforms and platform strategy have always played an important role in HR BPO services and a move to cloud platforms like Workday may be game changing. Social and mobile open up new, more efficient ways to communicate with clients and clients' employees. HR is clamoring for help with actionable HR metrics, both operational and strategic. Delivering on both types of analyses will be a real differentiator for providers that are able to do so effectively."

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScape reports, please contact Karen Moser at [email protected].

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 100 countries. For more than 48 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting www.idc.com.

All product and company names may be trademarks or registered trademarks of their respective holders.

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