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@CloudExpo Authors: Elizabeth White, Carmen Gonzalez, Liz McMillan, Pat Romanski, Bob Gourley

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Arkadin Expands Globally to Meet Rising Demand for Collaboration Services

New Operations in Europe, Latin America and Asia

PARIS -- (Marketwire) -- 11/08/12 -- Arkadin, one of the world's largest collaboration service providers, announced that it is expanding its global presence, with new operations this year in Mexico, Poland, the Czech Republic, and Taiwan. Arkadin operates in 30 countries, with over 1,000 employees located close to clients. According to leading analysts, it has the strongest growth record among service providers worldwide. Additional operations are planned for Europe and Latin America in 2013.

The rapid expansion is being fueled by a challenging business environment that requires businesses to seek greater communications efficiencies. With collaboration technologies, business travel can be substantially reduced, resulting in cost savings and reduced carbon outlays.

"Our growth is predicated on a combination of market demand for our comprehensive suite of collaboration solutions, top-tier technology partners and an unrivaled service offering," says Olivier de Puymorin, Arkadin's CEO. "These factors will continue to propel our expansion in a worldwide economy where collaboration, sharing and collective intelligence are key drivers for success."

Demand for Conferencing Solutions Strong in Emerging Markets

Leading analysts predict strong growth for audio and web conferencing services over the next few years, especially in emerging markets, ranging from more than 25% in Central and Eastern Europe to more than 40% in Latin America.

Arkadin is well-positioned to meet the demand. In its recently published 2012 Global Conferencing Service Provider Reviews, Wainhouse Research cites Arkadin's leadership among global Service Providers: "Arkadin has consistently been the market leader in year-over-year growth and maintains a track record unparalleled in the industry."

Arkadin's solutions and services ensure it will continue to lead:

  • Cloud Collaboration Platform: The next-generation audio platform integrates with a full suite of web, video collaboration and Unified Communications services. Users have a single list of country access numbers to simplify their conferencing and collaboration, regardless of their locations.
  • Strategic Partnerships: Alliances with technology visionaries, including Microsoft, Adobe, Cisco/WebEx and Vidyo, ensure the most advanced solutions. Partnerships with leading Telcos strengthen and extend market potential. Recent partners in Asia include NTT Communications Group, Chunghwa Telecom and China Unicom.

Global yet Local Service Approach: Arkadin is the most global and local of service providers, with 70% of employees in customer-facing roles to ensure an enterprise level of service with the personalized attention of a local provider.

Arkadin's growth trajectory: http://www.arkadin.com/landingpages/infographic/

About Arkadin
Founded in 2001, Arkadin is the 3rd largest collaboration service provider in the world. With a vision rooted in the belief that progress emerges from people's desire to share, Arkadin offers a complete range of remote Audio, Web, Video conferencing and Unified Communications solutions. The services are delivered in the SaaS model for fast, scalable deployments and a high ROI. Its global network of 51 operating centres in 30 countries has dedicated local-language support teams to service its 26,000 customers. For more information: www.arkadin.com.

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