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Cloud Expo Authors: Elizabeth White, Lori MacVittie, Carmen Gonzalez, Pat Romanski, Trevor Parsons

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Time Warner Cable Announces It Will Automatically Credit Many New York City–Area Customers Affected By Hurricane Sandy

In response to the sustained, widespread impact of Hurricane Sandy on the greater New York City area, Time Warner Cable has announced that it will automatically credit many local residential and business customers whose services were interrupted.

As service is restored, Time Warner Cable will automatically apply credits for residential customers’ TV, Internet and Home phone services (including applicable equipment) and for business customers’ Business Class services in areas where the vast majority of customers experienced an extended outage. This credit will automatically appear on customers’ statements, labeled “Hurricane Sandy Credit.”

“The effects of Hurricane Sandy on our customers are unprecedented in scope and duration,” said John Quigley, regional VP of operations for Time Warner Cable’s New York City market. “By posting credits automatically to customers’ accounts in the hardest-hit parts of our service area, we hope these affected residents and businesses will have one less call to make as they recover from the storm.”

For customers with individual or localized service interruptions, Time Warner Cable will provide credits on an individual basis. To request appropriate credit after service is restored, residential customers can call (212) 358-0900 or (718) 358-0900, and Business Class customers can call 1-877-227-8711.

Also, Time Warner Cable will waive any fees or penalties for equipment, such as set-top boxes and cable modems, which is lost, damaged or destroyed as a result of the storm. Customers should exchange their damaged equipment at one of our retail locations or give it to a Time Warner Cable service technician during a service call.

For customers who need to relocate temporarily following damage to their home, Time Warner Cable will waive the usual fees associated with installing, transferring or reconnecting service. Time Warner Cable will also waive the fees associated with suspending accounts for customers who need to disconnect their services temporarily to deal with their home situation.

Time Warner Cable is providing regularly updated information on outages at a dedicated web page: www.twc.com/hurricanesandy, with some street-level detail on estimated restoration times.

About Time Warner Cable

Time Warner Cable Inc. (NYSE:TWC) is among the largest providers of video, high‐speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com, www.navisite.com, and www.twcmedia.com.

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