Click here to close now.

Welcome!

@CloudExpo Blog Authors: Pat Romanski, Liz McMillan, Lori MacVittie, Elizabeth White, VictorOps Blog

News Feed Item

TOA Technologies hilft deutschen Unternehmen mit bewährten Lösungen für den Außendienst bei der Verbesserung ihres Kundenservices

-- Einer der Weltmarktführer im Bereich Außendienst-Lösungen tritt dem KVD (Kundendienst-Verband Deutschland) bei und präsentierte auf der Service World 2012 fortschrittliche mobile Technologien für Mitarbeiter zur Verbesserung des Kundenerlebnisses

MÜNCHEN, 12. November 2012 /PRNewswire/ -- Verbraucher auf der ganzen Welt fordern besseren Kundendienst. Entsprechend implementieren Unternehmen, vor allem solche mit Außendienst-Mitarbeitern, CRM-Technologien (Kundenbeziehungsmanagement, engl. Customer Relationship Management), in welchen man sowohl fortschrittliche mobile und soziale Funktionalitäten nutzt als auch auf moderne Cloud-Funktionalitäten zurückgreift, um eine größere Kundenzufriedenheit zu gewährleisten. Insbesondere Service-Unternehmen suchen nach Außendienst-Managementlösungenzur Gewährleistung einer sinnvollen und proaktiven Interaktion mit dem Kunden – und zwar während des gesamten Terminprozeses, von der ersten Anfrage des Kunden bis zum ersten persönlichen Treffen.

(Logo: http://photos.prnewswire.com/prnh/20120829/CL64852LOGO )

Das im Gartner Magic Quadrant for Field Service Management 2012 als einer der Marktführer bezeichnete Unternehmen TOA Technologies bietet seine einzigartig intelligente und hoch entwickelte Technologie als neues Mitglied des KVD auch in der DACH-Region an. Darüber hinaus präsentierte TOA seine Außendienst-Managementlösungen auf der vom 8.-9. November in München im Rahmen des Service Congress 2012 stattgefundenen  Service World 2012.

TOAs Zielsetzung, globale Unternehmen dabei zu unterstützen, ihre Kunden zu Markenbotschaftern zu machen, passt zum Ziel des KVD, „Best Practices" im Kundendienst-Management durch Veranstaltungen wie die Service World 2012 in der DACH-Region zu etablieren. Unternehmen weltweit können in hohem Maße davon profitieren, während des gesamten Serviceprozesses mit den Kunden in Kontakt zu stehen. Das effiziente Management mobiler Mitarbeiter ist ein kritischer Bestandteil dieses Prozesses.

Außendienst-Mitarbeiter fungieren als das menschliche Gesicht eines Unternehmens. Da sie den Kunden persönlich treffen, sind sie der Dreh- und Angelpunkt bei der Interaktion zwischen Unternehmen und Kunden. Wenn Kunden das Gefühl haben, dass Unternehmen verantwortungsvoll mit ihrer Zeit umgehen, sie wertschätzen und im Außendienst effektiv kommunizieren, führt dies zu zufriedenen und treuen Kunden.

TOA Technologies tritt dem KVD als Teil der globalen Gemeinschaft bei, um bessere Geschäfte durch mehr Transparenz und kollaborativen Kundendienst zu fördern. Der KVD ist der größte und wichtigste Berufsverband in Europa und unterstützt mehr als 1.600 branchenführende Unternehmen im Bereich Kundendienst in Deutschland. Die vom KVD organisierte Service World 2012 ist eine der wichtigsten Kundendienst-Messen in Deutschland, auf der die größten Dienstleister der DACH-Region vertreten sind. Das diesjährige Thema war „Die Service-Strategien im Jahr 2020" mit einem Schwerpunkt darauf, wie die Cloud, neue soziale Medien, mobile Geräte, GPS und andere Technologien die Servicelandschaft verändern.

Als Mitglied des KVD wird TOA Technologies sich damit befassen, wie die Konvergenz aus mobiler, sozialer, Cloud und kontextbezogene Verarbeitung die Zukunft des Außendiensts verändern wird. Als Aussteller auf der Service World 2012 hat das Unternehmen verdeutlicht, wie Organisationen von diesen technologischen Fortschritten profitieren können, indem sie das Außendienst-Management als Instrument nutzen, ihre Kundenbeziehungen zu stärken.

Für weitere Informationen zu TOA Technologies und seinen bewährten Lösungen für ein besseres Kundenerlebnis und Außendienst-Management, besuchen Sie http://www.toatech.com.

Über TOA Technologies

TOA Technologies ist der führende Anbieter von Anwendungen für das Management von Personal im Außendienst und mobilen Mitarbeitern. TOAs patentierte Plattform ETAdirect verbessert den Kundendienst, reduziert gleichzeitig die Betriebskosten und liefert einen unmittelbaren und dauerhaften Return on Investment. Als branchenweit einzige umfassende On-Demand-Lösung verwendet ETAdirect eine zeitbasierte Mustererkennung und vorausschauende Analysen für die fortschrittlichste und genaueste Außendienst-Managementanwendung auf dem Markt. ETAdirect reduziert die Wartezeiten für die Kunden und steigert die Effizienz der Außendienstmitarbeiter. TOAs Lösungen sind Cloud-basiert, schnell verfügbar, vielseitig konfigurierbar und einfach in bestehende CRM-, ERP- und anderen Systeme integrierbar.

ETAdirect ist auf vier Kontinentenals Managementsystem für mobile Mitarbeiter für einige der bekanntesten Marken der Welt in den Branchen Sat/Kabel/Breitband, Telekommunikation, Versorger, Versicherung, Haushalts-Dienstleistungen und Einzelhandel im Einsatz. Das im Gartner Magic Quadrant for Field Service Management 2012  als einer der Marktführer bezeichnete Unternehmen TOA Technologies hat seinen Hauptsitz in den USA und unterhält Niederlassungen in Europa, Lateinamerika und Australasien.

Pressekontakt
Kayleigh Fitch
+1 216 902 8547
[email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
"We have a tagline - "Power in the API Economy." What that means is everything that is built in applications and connected applications is done through APIs," explained Roberto Medrano, Executive Vice President at Akana, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
"We provide a web application framework for building really sophisticated web applications that run on a browser without any installation need so we get used for biotech, defense, and banking applications," noted Charles Kendrick, CTO and Chief Architect at Isomorphic Software, in this SYS-CON.tv interview at @DevOpsSummit (http://DevOpsSummit.SYS-CON.com), held June 9-11, 2015, at the Javits Center in New York
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect t...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
"A lot of the enterprises that have been using our systems for many years are reaching out to the cloud - the public cloud, the private cloud and hybrid," stated Reuven Harrison, CTO and Co-Founder of Tufin, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that JFrog, maker of Artifactory, the popular Binary Repository Manager, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based in California, Israel and France, founded by longtime field-experts, JFrog, creator of Artifactory and Bintray, has provided the market with the first Binary Repository solution and a software distribution social platform.
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world...
In his session at 16th Cloud Expo, Simone Brunozzi, VP and Chief Technologist of Cloud Services at VMware, reviewed the changes that the cloud computing industry has gone through over the last five years and shared insights into what the next five will bring. He also chronicled the challenges enterprise companies are facing as they move to the public cloud. He delved into the "Hybrid Cloud" space and explained why every CIO should consider ‘hybrid cloud' as part of their future strategy to achi...
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Internet of Things (IoT) will be a hybrid ecosystem of diverse devices and sensors collaborating with operational and enterprise systems to create the next big application. In their session at @ThingsExpo, Bramh Gupta, founder and CEO of robomq.io, and Fred Yatzeck, principal architect leading product development at robomq.io, discussed how choosing the right middleware and integration strategy from the get-go will enable IoT solution developers to adapt and grow with the industry, while at th...
The most often asked question post-DevOps introduction is: “How do I get started?” There’s plenty of information on why DevOps is valid and important, but many managers still struggle with simple basics for how to initiate a DevOps program in their business. They struggle with issues related to current organizational inertia, the lack of experience on Continuous Integration/Delivery, understanding where DevOps will affect revenue and budget, etc. In their session at DevOps Summit, JP Morgenthal...