Welcome!

@CloudExpo Authors: Liz McMillan, Yeshim Deniz, Pat Romanski, William Schmarzo, Elizabeth White

News Feed Item

TOA Technologies hilft deutschen Unternehmen mit bewährten Lösungen für den Außendienst bei der Verbesserung ihres Kundenservices

-- Einer der Weltmarktführer im Bereich Außendienst-Lösungen tritt dem KVD (Kundendienst-Verband Deutschland) bei und präsentierte auf der Service World 2012 fortschrittliche mobile Technologien für Mitarbeiter zur Verbesserung des Kundenerlebnisses

MÜNCHEN, 12. November 2012 /PRNewswire/ -- Verbraucher auf der ganzen Welt fordern besseren Kundendienst. Entsprechend implementieren Unternehmen, vor allem solche mit Außendienst-Mitarbeitern, CRM-Technologien (Kundenbeziehungsmanagement, engl. Customer Relationship Management), in welchen man sowohl fortschrittliche mobile und soziale Funktionalitäten nutzt als auch auf moderne Cloud-Funktionalitäten zurückgreift, um eine größere Kundenzufriedenheit zu gewährleisten. Insbesondere Service-Unternehmen suchen nach Außendienst-Managementlösungenzur Gewährleistung einer sinnvollen und proaktiven Interaktion mit dem Kunden – und zwar während des gesamten Terminprozeses, von der ersten Anfrage des Kunden bis zum ersten persönlichen Treffen.

(Logo: http://photos.prnewswire.com/prnh/20120829/CL64852LOGO )

Das im Gartner Magic Quadrant for Field Service Management 2012 als einer der Marktführer bezeichnete Unternehmen TOA Technologies bietet seine einzigartig intelligente und hoch entwickelte Technologie als neues Mitglied des KVD auch in der DACH-Region an. Darüber hinaus präsentierte TOA seine Außendienst-Managementlösungen auf der vom 8.-9. November in München im Rahmen des Service Congress 2012 stattgefundenen  Service World 2012.

TOAs Zielsetzung, globale Unternehmen dabei zu unterstützen, ihre Kunden zu Markenbotschaftern zu machen, passt zum Ziel des KVD, „Best Practices" im Kundendienst-Management durch Veranstaltungen wie die Service World 2012 in der DACH-Region zu etablieren. Unternehmen weltweit können in hohem Maße davon profitieren, während des gesamten Serviceprozesses mit den Kunden in Kontakt zu stehen. Das effiziente Management mobiler Mitarbeiter ist ein kritischer Bestandteil dieses Prozesses.

Außendienst-Mitarbeiter fungieren als das menschliche Gesicht eines Unternehmens. Da sie den Kunden persönlich treffen, sind sie der Dreh- und Angelpunkt bei der Interaktion zwischen Unternehmen und Kunden. Wenn Kunden das Gefühl haben, dass Unternehmen verantwortungsvoll mit ihrer Zeit umgehen, sie wertschätzen und im Außendienst effektiv kommunizieren, führt dies zu zufriedenen und treuen Kunden.

TOA Technologies tritt dem KVD als Teil der globalen Gemeinschaft bei, um bessere Geschäfte durch mehr Transparenz und kollaborativen Kundendienst zu fördern. Der KVD ist der größte und wichtigste Berufsverband in Europa und unterstützt mehr als 1.600 branchenführende Unternehmen im Bereich Kundendienst in Deutschland. Die vom KVD organisierte Service World 2012 ist eine der wichtigsten Kundendienst-Messen in Deutschland, auf der die größten Dienstleister der DACH-Region vertreten sind. Das diesjährige Thema war „Die Service-Strategien im Jahr 2020" mit einem Schwerpunkt darauf, wie die Cloud, neue soziale Medien, mobile Geräte, GPS und andere Technologien die Servicelandschaft verändern.

Als Mitglied des KVD wird TOA Technologies sich damit befassen, wie die Konvergenz aus mobiler, sozialer, Cloud und kontextbezogene Verarbeitung die Zukunft des Außendiensts verändern wird. Als Aussteller auf der Service World 2012 hat das Unternehmen verdeutlicht, wie Organisationen von diesen technologischen Fortschritten profitieren können, indem sie das Außendienst-Management als Instrument nutzen, ihre Kundenbeziehungen zu stärken.

Für weitere Informationen zu TOA Technologies und seinen bewährten Lösungen für ein besseres Kundenerlebnis und Außendienst-Management, besuchen Sie http://www.toatech.com.

Über TOA Technologies

TOA Technologies ist der führende Anbieter von Anwendungen für das Management von Personal im Außendienst und mobilen Mitarbeitern. TOAs patentierte Plattform ETAdirect verbessert den Kundendienst, reduziert gleichzeitig die Betriebskosten und liefert einen unmittelbaren und dauerhaften Return on Investment. Als branchenweit einzige umfassende On-Demand-Lösung verwendet ETAdirect eine zeitbasierte Mustererkennung und vorausschauende Analysen für die fortschrittlichste und genaueste Außendienst-Managementanwendung auf dem Markt. ETAdirect reduziert die Wartezeiten für die Kunden und steigert die Effizienz der Außendienstmitarbeiter. TOAs Lösungen sind Cloud-basiert, schnell verfügbar, vielseitig konfigurierbar und einfach in bestehende CRM-, ERP- und anderen Systeme integrierbar.

ETAdirect ist auf vier Kontinentenals Managementsystem für mobile Mitarbeiter für einige der bekanntesten Marken der Welt in den Branchen Sat/Kabel/Breitband, Telekommunikation, Versorger, Versicherung, Haushalts-Dienstleistungen und Einzelhandel im Einsatz. Das im Gartner Magic Quadrant for Field Service Management 2012  als einer der Marktführer bezeichnete Unternehmen TOA Technologies hat seinen Hauptsitz in den USA und unterhält Niederlassungen in Europa, Lateinamerika und Australasien.

Pressekontakt
Kayleigh Fitch
+1 216 902 8547
[email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Interoute has announced the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher. This approach enables enterprises to accelerate their digital transformation and infrastructure investments. Matthew Finnie, Interoute CTO commented “Enterprises developing and building apps in the cloud and those on a path to Digital Transformation need Digital ICT Infrastructure that allows them to build, test and deploy faster than ever before. The int...
The cloud competition for database hosts is fierce. How do you evaluate a cloud provider for your database platform? In his session at 18th Cloud Expo, Chris Presley, a Solutions Architect at Pythian, gave users a checklist of considerations when choosing a provider. Chris Presley is a Solutions Architect at Pythian. He loves order – making him a premier Microsoft SQL Server expert. Not only has he programmed and administered SQL Server, but he has also shared his expertise and passion with budd...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle.
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Some people worry that OpenStack is more flash then substance; however, for many customers this could not be farther from the truth. No other technology equalizes the playing field between vendors while giving your internal teams better access than ever to infrastructure when they need it. In his session at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will talk through some real-world OpenStack deployments and look into the ways this can benefit customers of all sizes....
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
What if you could build a web application that could support true web-scale traffic without having to ever provision or manage a single server? Sounds magical, and it is! In his session at 20th Cloud Expo, Chris Munns, Senior Developer Advocate for Serverless Applications at Amazon Web Services, will show how to build a serverless website that scales automatically using services like AWS Lambda, Amazon API Gateway, and Amazon S3. We will review several frameworks that can help you build serverle...