Welcome!

@CloudExpo Authors: Pat Romanski, William Schmarzo, Elizabeth White, Liz McMillan, Roger Strukhoff

News Feed Item

NetSuite Cloud Helps Accelerate Mailplus' Growth By 24 Percent

Australian Mail Courier Replaced Multiple On-Premise Applications and Launched Mobile Version With NetSuite To Manage More Than 150 Franchises

SYDNEY, Nov. 12, 2012 /PRNewswire/ -- NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced that Australia's mail courier service Mailplus grew revenue by 24 percent in FY2011 to $20.5 million, after switching from multiple on-premise applications to NetSuite. It now uses NetSuite to manage its complete business cycle, including financials, sales and customer relationship management (CRM), as well as over 150 franchise partners across Australia. It also created an iPad and smartphone application using NetSuite's SuiteCloud development platform to provide its sales force with remote access into NetSuite's partner centre to assist with meeting prospects in the field. After switching to NetSuite, customer signings doubled on average from 100 to 200 per month and sales cycles accelerated from three months to one week in the first six months, without increasing overhead costs.

To view the multimedia assets associated with this release, please click http://www.prnewswire.com/news-releases/netsuite-cloud-helps-accelerate-mailplus-growth-by-24-percent-178941041.html

Founded in 1997, Mailplus is a private Australian company owned by Jigsaw Capital, providing mail courier services to more than 7,000 businesses across Australia, such as picking-up and delivering mail, depositing bank cheques and picking up supplies from the Post Office. It was recognised in BRW's top Australian Franchise Businesses list in 2011, after achieving gross sales of more than $16.6 million in 2010.

Mailplus moved to NetSuite's single, cloud-based business management suite in early 2010, after its previous on-premise applications struggled to handle its rapid growth. This included MYOB for accounting, FileMaker for CRM and sales, as well as various additional applications and spreadsheets for managing core processes, such as invoicing and telephone sales.

Mailplus now uses NetSuite to manage the key aspects of its entire business, while its franchisees use NetSuite's Advanced Partner Centre to manage the key aspects of their owner-operated businesses, including lead management, order processing, CRM, marketing, accounts, sales forecasting and head-office communication. Both solutions are integrated to give Mailplus real-time visibility into the marketing and sales activities of its franchisee network, providing better tracking, shorter sales cycles and expanded revenue opportunities. It has also reduced IT maintenance costs by around $100,000 per year since moving to NetSuite.

"The more franchisees we added to our old system, the greater the system stress — to the point that it was crashing almost daily and costing us thousands of dollars a month to maintain and service," said Chris Burgess, chief executive officer for Mailplus. "Switching to NetSuite solved these problems, giving us the scalable platform we need to grow our business. More importantly, our franchisees now have a real-time view into every aspect of their business at anytime, particularly customer sales."

In addition, Mailplus used NetSuite's SuiteCloud development platform to create an iPad and smartphone application that gives franchisees remote access into the NetSuite partner centre. Franchisees can now download multiple leads and allocate them to the geographically closest sales person, using inbuilt GPS software in the device. The salesperson is automatically given a detailed map to find the prospect, as well as qualifying information such as the potential customer's mail requirements. Once in the meeting, customers and prospects can sign contracts on the device, further streamlining the process. Then, once a customer is signed up, franchise owners have immediate access to their details to incorporate into financial forecasts.

"We've gone from a very manual system to a completely automated system," said Mr Burgess. "As a result, our lead time for signing up a new customer has reduced on average from three months to one week. We are also signing up a lot more customers with far fewer sales people. Once we needed eight sales people to sign up 100 customers a month; now half that number signs around 50 new customers a week. It has made an incredible difference to our business."

Mark Troselj, managing director of APAC for NetSuite, commented: "Businesses with a large distributed sales force like Mailplus, are increasingly turning to cloud-based business management tools to enable their sales teams to operate more effectively from any location and on any device. With enhanced mobile integration, Mailplus now has instant access to back-office intelligence and support when they most need it – closing a new customer deal. That is the real power of cloud."

Today, more than 12,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade outdated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated in a recent Gartner study naming NetSuite as the fastest growing top ten financial management systems vendor in the world. NetSuite has continued its success in delivering the best cloud financials/ERP suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of cloud is accelerating.

For more information about NetSuite please visit www.netsuite.com.au.

For more information about Mailplus please visit www.mailplus.com.au.

Follow @NetSuiteAPAC on Twitter for NetSuite news and real-time updates.

NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc.

 

Related Link:

NetSuite

SOURCE NetSuite Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
SYS-CON Events announced today that Niagara Networks will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
SYS-CON Events announced today that Secure Channels will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The bedrock of Secure Channels Technology is a uniquely modified and enhanced process based on superencipherment. Superencipherment is the process of encrypting an already encrypted message one or more times, either using the same or a different algorithm.
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, provided tips on how to be successful in large scale machine learning...
If you had a chance to enter on the ground level of the largest e-commerce market in the world – would you? China is the world’s most populated country with the second largest economy and the world’s fastest growing market. It is estimated that by 2018 the Chinese market will be reaching over $30 billion in gaming revenue alone. Admittedly for a foreign company, doing business in China can be challenging. Often changing laws, administrative regulations and the often inscrutable Chinese Interne...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the protocols that communicate data and the emerging data analy...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
We’ve been doing it for years, decades for some. How many websites have you created accounts on? Your bank, your credit card companies, social media sites, hotels and travel sites, online shopping sites, and that’s just the start. We do it often without even thinking about it, quickly entering our personal information, our data, in a plethora of systems. Sometimes we’re not even aware of the information we are providing. It could be very personal information (think of the security questions you ...
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
Is your aging software platform suffering from technical debt while the market changes and demands new solutions at a faster clip? It’s a bold move, but you might consider walking away from your core platform and starting fresh. ReadyTalk did exactly that. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue and over a decade of audio conferencing product development to start an innovati...
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of So...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...