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Biomni Unveils Backup as a Service (BaaS) Multi-Tenancy Platform for ITSM

Customized Self-Service Approach to File Backup and Restoration Addresses Critical Managed Service Provider Challenges

BARCELONA, SPAIN -- (Marketwire) -- 11/13/12 -- SYMANTEC VISION EMEA 2012 -- Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced Biomni Front Office for Backup as a Service (BaaS), a new approach to file backup and restoration processes in Private Cloud and Virtual environments. Biomni ITSM provides a universal, "single pane of glass" to all the IT services Managed Service Providers offer -- across Cloud, Virtual and Physical environments.

The newest asset in Biomni's independent software agnostic ITSM platform, created in partnership with Symantec, Biomni Front Office BaaS is a multi-tenant solution where customers and end-users can self-serve their backup requirements, on-demand. Front Office BaaS couples Symantec's industry leading NetBackup™ solution with Biomni's Front Office XaaS IT Self-Service platform.

"The days of the Service Provider delivering a standard set of IT services to all customers have long gone -- now customers are demanding more, high quality services over multiple platforms and devices regardless of what sector a customer does business in," said Angus Gregory, Chief Executive Officer, Biomni. "Biomni empowers users to search, select and request services without the intervention of an IT agent."

With Biomni BaaS, Managed Service Providers are able to:

  • Deliver business user satisfaction with on-demand file access, no waiting for IT to deliver file restore needs;

  • Ensure instantaneous file restoration services 24/7/365;

  • Free IT resources for other mission critical initiatives

  • Save costs as business users are self-serving their needs with fully automated, zero touch, fulfillment delivery

  • Reduce Technical Support/Tickets Significantly

Availability and Pricing:

The new Biomni Front Office Backup as a Service (BaaS) processes are available immediately. Front Office for Symantec™ can be downloaded from the Symantec™ Installation Manager at no cost. Netbackup adaptor available upon request.

About Biomni:

Biomni is an international pioneer of Service Catalog and Request Fulfillment solutions. With Biomni in play, IT departments transform into the agile business partner that the overall business demands. Biomni is ideal for the business customer who expects a self-service shopping experience with excellent customer service from IT. Biomni helps IT departments deliver and support an ever-increasing range of physical devices, software and virtual infrastructures. Well over 1.4 million users are in production worldwide at leading global service providers and in corporate enterprises. Biomni is a proud member of VMware's Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec™ Developer Partner. www.biomni.com @biomni

Hashtags: #Symantec #SymVision #ITSM #NetBackup

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