Welcome!

@CloudExpo Authors: Liz McMillan, Darren Anstee, Gregor Petri, Elizabeth White, Pat Romanski

News Feed Item

Microsoft and APHSA Survey Reveals Status of Health and Human Services IT Modernization Efforts and a Promising Future for Transformation

States in need of best practices and flexible IT solutions that improve access, quality and efficiency in the financing and delivery of health and human services programs.

REDMOND, Wash., and WASHINGTON, Nov. 14, 2012 /PRNewswire/ -- The American Public Human Services Association (APHSA), in coordination with Microsoft Corp., today released the results of a new survey of health and human services departments and agencies nationwide. The report, "A Promising Future for HHS Transformation — The Real Impact of IT System Modernization," includes survey findings that identify the expectations, strategies and practices that health and human services (HHS) agencies use for the planning, acquisition and implementation of their information technology (IT) systems.

(Logo: http://photos.prnewswire.com/prnh/20000822/MSFTLOGO)

APHSA and Microsoft surveyed 67 agency program leaders from 35 states at various stages of modernizing their HHS IT systems, from those who have implemented solutions for eligibility determination and benefit issuance, case management, and online self-service to those who had not yet modernized. The survey focuses on capturing the agencies' experience with organizational transformation planning efforts, the agencies' system life-cycle challenges, and the impact and benefits the agencies experienced from IT modernization. The results revealed that with dynamic executive leadership, due diligence and solid program management practices, departments are seeing incremental benefits expected of IT modernization, but a number of challenges remain. With those challenges, a bright path exists to achieve the desired business benefits for transformation through the promise of today's technology.

The key takeaways from the survey are as follows:

Implementation

  • Forty-three percent of agencies have implemented a new HHS IT system within the past 10 years.
  • Fifty-seven percent have not modernized, yet most (55 percent) plan to do so over the next three to five years.
  • Nineteen percent of respondents had no plans to modernize, mainly due to lack of funding.
  • Of the states planning to modernize, approximately 22 percent are very likely to consider the cloud for future system deployment.

Timing

  • Forty percent of agencies surveyed experienced an implementation timeframe of more than three years when implementing a new system. Long timeframes generally correlate to agencies with a larger number of business rules and practices to re-engineer complex IT environments with multiple legacy systems, requiring extensive training and support. States with larger constituent populations also report longer implementation timeframes, but the programs themselves (e.g., Temporary Assistance for Needy Families, Child Welfare, etc.) did not have a direct correlation.

Benefits and Expectations

  • State agencies planning to modernize (55 percent) expect a new system to meet about 63 percent of their needs in the areas of customer-centricity, improved self-service and improved decision-making.

A full report and APHSA webinar on the survey findings can be found at http://www.aphsa.org.

Of the states that modernized, 100 percent cited the need to extend system functionality with nondevelopers, and 80 percent felt the amount of required customization and interoperability across programs and systems was not in line with expectations. These deficiencies were perceived as factors that lead to project delays and contract and scope modifications.

"State human service agencies average spending $40 million over a three-year implementation timeframe, but the time has never been more opportune to benefit from IT advances to achieve the mission of HHS agencies," said Tracy Wareing, APHSA executive director. "As an organization, we are committed to sharing best practices with one another to ensure that human service agencies are achieving the outcomes we seek."

Modernization Best Practices

The agencies surveyed also outlined the reasons for their successes, as well as key learnings on the planning and implementation of HHS IT systems:

  • Leadership and effective cross-boundary communication is a bedrock requirement to effectively leverage technology. Today's technology can help facilitate effective communication throughout and across organizations. However, it can only do so when organizations define clear goals for communication and work together to support implementation of the technical tools.
  • Technology must be nimble and responsive to change. HHS environments are dynamic and changing rapidly. IT solutions must be able to adapt effectively to this constant change.
  • Gaining cost efficiencies requires the use of benchmarks and measurement. IT deployments are long-term projects, typically taking years to complete. To ensure that projects stay on track and focused on the original, key deliverables, it is critical to define benchmarks and track against them.

"Many states are taking a forward-thinking and visionary approach to transforming their programs and modernizing IT systems," said Laura Caliguiri, managing director, U.S. Public Sector Health and Human Services, Microsoft. "Human services agencies are leveraging technology advancements and best practices, enabling an incremental strategy to ensure immediate benefits from the new systems and are able to accommodate policy and program changes."

States Achieving Intended Benefits of IT Modernization Efforts

IT can play a pivotal role in government redesign, delivering on strategies to connect systems and streamline data to eliminate redundancies, reduce costs and increase efficiencies of HHS, and several states are already seeing improved outcomes due to these advancements.

Florida's Office of Early Learning and the Tennessee Department of Intellectual and Developmental Disabilities (DIDD) are using Microsoft Dynamics CRM, a customer relationship management solution that can improve access, quality and efficiency in the financing and delivery of HHS programs. By building a foundation that can be configured to work the way an agency needs it to, whether it is on-premises or in the cloud, to help streamline processes, reduce costs, and improve staff productivity and citizen service, agencies and case workers have access to enhanced visibility, streamlined processes, and improved coordination and outcomes.

Florida's Office of Early Learning is working with HP to deliver the Early Learning Information System (ELIS), built on Microsoft Dynamics CRM, for the enhancement of the state's early learning programs. ELIS is a consolidated information system that manages the early learning programs used by 300,000 Florida families whose children attend the Voluntary Prekindergarten Education and School Readiness programs. The benefits of ELIS will include streamlined administrative processes, reduced potential for fraud and overpayments, data-sharing capabilities across multiple stakeholders, and easy access to child care resource and referral information.

The Tennessee DIDD selected Microsoft Dynamics CRM and Mid-America Consulting Group to help the organization operate more effectively with greater transparency, greater accountability and reduced costs — ultimately delivering greater value for the taxpayer. Most important, the Tennessee DIDD hopes to provide greater protection and significantly improve the lives of the people and families who depend on its services.

More information on states achieving the intended benefits of IT modernization can be found here.

About APHSA

APHSA is a bipartisan, nonprofit organization representing appointed state and local health and human service agency commissioners. APHSA is the only association of the nation's top government human service executives, including states, the District of Columbia, and the territories, their key state program managers, and hundreds of county-level human service directors nationwide.

About Microsoft

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

SOURCE Microsoft Corp.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
SYS-CON Events announced today that Secure Channels will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The bedrock of Secure Channels Technology is a uniquely modified and enhanced process based on superencipherment. Superencipherment is the process of encrypting an already encrypted message one or more times, either using the same or a different algorithm.
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the protocols that communicate data and the emerging data analy...
SYS-CON Events announced today that China Unicom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE F...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.