Welcome!

@CloudExpo Authors: Dalibor Siroky, Kevin Jackson, Xenia von Wedel, Destiny Bertucci, Elizabeth White

Blog Feed Post

Information workers becoming ‘Inbox workers’ as reliance on business email grows

New research from Mimecast finds that the role of the inbox is changing as users spend more than half their working day using email

14th November 2012 - London, UK: Information workers' reliance on email is turning them into 'Inbox Workers' who spend the majority of their time on email and shun social media at work, according to new research launched today by Mimecast®, the leading supplier of cloud-based email archiving, continuity and security for Microsoft Exchange, Hosted Exchange and Office 365.

The research - the second in Mimecast's Shape of Email series - surveyed 2,500 information workers in the US, UK and South Africa to explore the average employee's attitudes to, and frustrations with, email. The report found that on average an information worker will use email for four hours per day; equivalent to more than 37 full 24-hour days over a working year, 111 working days, or 888 working hours.

However, users are also frustrated by the limitations of email. Just one in four users report high levels of satisfaction with their email functionality and one in three expect email and social media to converge in the next five years. It is clear that email needs to evolve if it is to cope with the demands of modern day Inbox Workers, who see email not just as a communications tool but as a file store, search engine and a collaboration platform.

So, what is an Inbox Worker? And how can you tell if you are one? Here are a few tips:

  • You use your inbox as a default file server and search tool - No longer just a tool for sending and receiving messages, an Inbox Worker's email account is their default way of storing, filing and searching for documents or information:

    • 86 percent of email users surveyed rely on email as a search tool to find documents or information from within their inbox or archive

    • However, with email systems rarely designed for rapid searching, these searches take two minutes on average, suggesting that a lack of intelligent search capability is contributing to the huge amount of time spent using email every day

    • Despite this, one in two (49 percent) believe that email is reducing the need for other file storage systems

  • Your use of work email has been unaffected by social media - Inbox Workers use social media, but it is primarily for personal use. The rise of social media has had little impact on their reliance upon work email:

    • Shape of Email found that email is preferred over social media for all forms of workplace collaboration, including documentation exchange (preferred by 91 percent of respondents), arranging a meeting (preferred by 89 percent), requesting information (88 percent) and sharing views and opinions (72 percent)

    • 78 percent of email users say that social media has not reduced their reliance on email for dealing with customers and 76 percent say that it has not reduced the need for email when communicating with colleagues

    • 74 percent of information workers believe that information shared in an email is taken more seriously than information shared through social media

  • Your love of email can lead to bad habits - With Inbox Workers relying on email for so much of their working day, their dependence can give rise to bad corporate behaviour:

    • While 39 percent of information workers regularly send and receive workplace email outside of working hours, 25 percent of email users admit that they have sent emails late in the evening purely to "show commitment"

    • 75 percent say that they have sent emails they have later regretted, with 40 percent having deleted emails they shouldn't have

    • Even more worryingly, 10 percent of those surveyed admitted to having read emails in other people's inboxes

  • You like to be kept in the loop - Inbox Workers like to be copied on emails, even if they are non-essential messages:

    • Nearly half (45 percent) of email users believe that it is useful to be copied on emails internally with 35 percent saying that they find Cc email a really useful way of staying on top of external communications. Just one in five (21 percent) believe that Cc email is overused within their company

    • This might explain why 40 percent of all emails received are considered to be functional or of low value and just 14 percent of all emails received are considered business critical

    • On average, email users receive 32 emails a day, containing 4.5 megabytes of data in total

  • Also, IT teams overestimate the impact of social media on email usage:

    • One in three IT decision makers thought that the use of social collaboration tools had reduced employees' reliance on corporate email when surveyed for Mimecast's first Shape of Email report. However, this is not borne out by the experience of employees

    • While 32 percent of IT teams thought that social tools had reduced the need for email when communicating with colleagues, only 24 percent of information workers agreed

    • And while 30 percent of IT managers thought that social media has impacted on the need for email when dealing with customers, just 22 percent of users felt the same

"The research shows that the way the average employee uses email at work has changed," commented Peter Bauer, CEO and co-founder, Mimecast. "For many people, email is no longer just a messaging system. It has become the primary tool for storing, sharing and searching for information. This is why we are seeing information workers increasingly becoming Inbox Workers; they rely on email for all aspects of their job and spend, on average, 50 percent of their working day using email."

"What is clear is that, despite the huge number of specialist collaboration and social tools that have come to market in recent years, email remains the first choice for the majority of business users," Bauer continued. "While email is not perfect, it seems that information workers are reluctant to adopt other, more social, tools if it means they have to leave their inbox behind. Therefore, rather than trying to entice users away from email and on to other platforms, IT teams should look for ways to make their email more efficient by introducing new, inbox-friendly collaboration tools and making the data stored within the archive more accessible."

For further information on Mimecast's Shape of Email Report, please visit: www.mimecast.com/shapeofemail

About the research
The research surveyed over 2,500 information workers from the UK, USA and South Africa. The research was conducted by Loudhouse on behalf of Mimecast in Summer 2012.

About Mimecast
Mimecast (http://www.mimecast.com/) delivers cloud-based email management for Microsoft Exchange, including archiving, continuity and security. By unifying disparate and fragmented email environments into one holistic solution that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email. Founded in the United Kingdom in 2003, Mimecast serves more than 6,000 customers and 1.5m users worldwide and has offices in Europe, North America, Africa and the Channel Islands.

Mimecast social media resources

Media Contacts
Octopus Communications for Mimecast
Steve Spencer and Georgia Hart
T: 08453 700 655
E: [email protected]

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@CloudExpo Stories
"Storpool does only block-level storage so we do one thing extremely well. The growth in data is what drives the move to software-defined technologies in general and software-defined storage," explained Boyan Ivanov, CEO and co-founder at StorPool, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - when building software defined infrastructure. In his session at 16th Cloud Expo, Boyan Ivanov, CEO of StorPool, provided some practical insights on what, how and why when implementing "software-defined" in the datacent...
Blockchain. A day doesn’t seem to go by without seeing articles and discussions about the technology. According to PwC executive Seamus Cushley, approximately $1.4B has been invested in blockchain just last year. In Gartner’s recent hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.’ While there is a lot of ‘hype vs reality’ discussions going on, there is no arguing that blockchain is b...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, answered these questions and demonstrated techniques for implementing advanced scheduling. For example, using spot instances and co...
The use of containers by developers -- and now increasingly IT operators -- has grown from infatuation to deep and abiding love. But as with any long-term affair, the honeymoon soon leads to needing to live well together ... and maybe even getting some relationship help along the way. And so it goes with container orchestration and automation solutions, which are rapidly emerging as the means to maintain the bliss between rapid container adoption and broad container use among multiple cloud host...
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.
The need for greater agility and scalability necessitated the digital transformation in the form of following equation: monolithic to microservices to serverless architecture (FaaS). To keep up with the cut-throat competition, the organisations need to update their technology stack to make software development their differentiating factor. Thus microservices architecture emerged as a potential method to provide development teams with greater flexibility and other advantages, such as the abili...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls of large enterprises moving to the cloud. This includes strategies around choosing a cloud provider(s), architecture, and lessons learned. In addition, he covered some of the best practices for structured team migration an...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and B...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...