Welcome!

@CloudExpo Authors: Kevin Benedict, Jnan Dash, Elizabeth White, Gregor Petri, Yeshim Deniz

News Feed Item

Axios Systems in den Gartner-Report „Critical Capabilities for IT Service Catalog“ aufgenommen

Axios Systems, ein führender Anbieter von IT Service Management Lösungen (ITSM), ist in den Bericht „Critical Capabilities for IT Service Catalog” aufgenommen worden, der vom globalen Branchenanalysten Gartner, Inc. herausgegeben wird.

Der Bericht untersucht zehn IT-Servicekatalog-Tools und bewertet die kritischen Funktionen für eine erfolgreiche Implementierung, Unterstützung und Nutzung von IT-Servicekatalogen für IT-Unternehmen und Auftraggeber von IT-Serviceleistungen.

Gartner definiert „kritische Funktionen“ als Eigenschaften, die Produkte innerhalb ihrer Klasse durch ihre Qualität und Leistung auszeichnen.“i Die Analystenfirma empfiehlt dem Benutzer, das Spektrum kritischer Funktionen als wichtigstes Kriterium bei Kaufentscheidungen heranzuziehen. Gartner zufolge sollten Kunden, die in den kommenden 12 Monaten einen IT-Servicekatalog implementieren wollen, die Ergebnisse dieser Marktstudie nutzen, um die Toolsets der Anbieter im Vergleich zu den dokumentierten kritischen Fähigkeiten zu beurteilen.“

„Wir sind sehr erfreut über unsere Aufnahme in diesen Bericht und davon überzeugt, dass die Bewertung Axios' Rolle als einen der führenden Servicekatalog-Anbieter auf diesem Markt weiter konsolidieren wird“, so Tasos Symeonides, CEO, Axios Systems. „Der Servicekatalog ist das primäre Marketingtool des IT-Service-Desk. Es existiert kein effizienterer Weg, um den Wert und die Qualität seiner Lösungen zu präsentieren, als über einen umfangreichen und benutzerfreundlichen Servicekatalog. Der Schlüssel zu einer erfolgreichen Implementierung ist die unkomplizierte Entwicklung und Bereitstellung der IT-Services für den Unternehmenskunden.“

Im Rahmen seines Critical Capabilities Report hat Gartner den Servicekatalog der ITSM-Lösung assyst von Axios Systems untersucht. Der assyst Servicekatalog ermöglicht dem Geschäftskunden die Bestellung und Verwaltung der Services, die er benötigt. Der Servicekatalog kann über Desktoprechner, Laptops und Mobilgeräte aufgerufen werden und bietet dem Unternehmen ein „Shop-Fenster“. Die Reduzierung von Anrufen beim Service-Desk durch das Angebot einer leistungsstarken Web-Benutzeroberfläche, über die der Benutzer Serviceanfragen erstellen und verfolgen kann, trägt außerdem zur Senkung von Kosten bei. Für eine typische, überlastete IT-Abteilung bietet ein Servicekatalog die Chance, anstelle von Ad-hoc-Lösungen für einzelne brenzlige Situationen einen nachhaltigen Beitrag zur Innovation im Unternehmen zu leisten. Mit dem assyst Servicekatalog können Sie mit weniger Aufwand mehr erreichen.

„Mit dem assyst Servicekatalog haben wir ein interaktives Angebot an Komplettlösungen für alle IT-Bereiche eingerichtet, das eine umfassende Transparenz unserer IT-Servicebereitstellung erlaubt. Nach einer kurzen Einführung profitieren unsere Kunden von der einzigartigen Onlineshopping- und Self-Service-Erfahrung unserer zweckorientierten Plattform, die auf kosteneffiziente und nachhaltige Weise den Weg für künftige Erweiterungen offen hält. Unser Katalog wird nun vom Kunden für den Kunden verwaltet“, berichtet Rose Carson, Service Improvement and Engagement, Fife Council.

assyst ist für SaaS und Vor-Ort-Bereitstellungen geeignet und bringt die neuesten Dashboard-Echtzeittechnologien, Social IT-Management, Mobilität, Berichterstellungslösungen und Supportleistungen für Unternehmen auf den Markt. Seine Lösungen und Modelle bieten einen sofortigen Nutzen in Form von Kundenzufriedenheit und Kostensenkungen. assyst verfügt darüber hinaus über integrierte Funktionen für IT Asset Management (ITAM), Governance und Standardisierung, die zu einer einzigen, schnell konfigurierbaren Anwendung zusammengefasst sind.

LESEN SIE HIER DEN GARTNER REPORT

Über Axios Systems

Seit 1988 fördert Axios Systems Innovationen durch eine schnelle Bereitstellung von IT-Service-Management-Software (ITSM). Mit seinen Teams an weltweit 22 Standorten und mehr als 1.000 Saas- und Vor-Ort-Implementierungen gehört Axios zu den globalen Marktführern mit Schwerpunkt auf ITSM-Lösungen.

Axios ist in Großbritannien ansässig und unterhält Niederlassungen in Europa, Nord-, Mittel- und Südamerika, dem Nahen Osten und der Asien-Pazifik-Region. Nähere Informationen über Axios sind verfügbar unter www.axiossystems.com.

Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide-from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on its established design leadership, Adobe enables customers not o...
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
SYS-CON Events announced today that Sheng Liang to Keynote at SYS-CON's 19th Cloud Expo, which will take place on November 1-3, 2016 at the Santa Clara Convention Center in Santa Clara, California.
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT de...
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to connect your brand strategy with the right consumer. 24Notion ranked #12 on Corporate Social Responsibility - Book of List.
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
SYS-CON Events announced today that Niagara Networks will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
SYS-CON Events announced today that Interface Masters Technologies, a leader in Network Visibility and Uptime Solutions, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Interface Masters Technologies is a leading vendor in the network monitoring and high speed networking markets. Based in the heart of Silicon Valley, Interface Masters' expertise lies in Gigabit, 10 Gigabit and 40 Gigabit Eth...
In his session at @ThingsExpo, Kausik Sridharabalan, founder and CTO of Pulzze Systems, Inc., will focus on key challenges in building an Internet of Things solution infrastructure. He will shed light on efficient ways of defining interactions within IoT solutions, leading to cost and time reduction. He will also introduce ways to handle data and how one can develop IoT solutions that are lean, flexible and configurable, thus making IoT infrastructure agile and scalable.