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@CloudExpo Authors: Mike Raia, Dana Gardner, Elizabeth White, Pat Romanski, William Schmarzo

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Axios Systems in den Gartner-Report „Critical Capabilities for IT Service Catalog“ aufgenommen

Axios Systems, ein führender Anbieter von IT Service Management Lösungen (ITSM), ist in den Bericht „Critical Capabilities for IT Service Catalog” aufgenommen worden, der vom globalen Branchenanalysten Gartner, Inc. herausgegeben wird.

Der Bericht untersucht zehn IT-Servicekatalog-Tools und bewertet die kritischen Funktionen für eine erfolgreiche Implementierung, Unterstützung und Nutzung von IT-Servicekatalogen für IT-Unternehmen und Auftraggeber von IT-Serviceleistungen.

Gartner definiert „kritische Funktionen“ als Eigenschaften, die Produkte innerhalb ihrer Klasse durch ihre Qualität und Leistung auszeichnen.“i Die Analystenfirma empfiehlt dem Benutzer, das Spektrum kritischer Funktionen als wichtigstes Kriterium bei Kaufentscheidungen heranzuziehen. Gartner zufolge sollten Kunden, die in den kommenden 12 Monaten einen IT-Servicekatalog implementieren wollen, die Ergebnisse dieser Marktstudie nutzen, um die Toolsets der Anbieter im Vergleich zu den dokumentierten kritischen Fähigkeiten zu beurteilen.“

„Wir sind sehr erfreut über unsere Aufnahme in diesen Bericht und davon überzeugt, dass die Bewertung Axios' Rolle als einen der führenden Servicekatalog-Anbieter auf diesem Markt weiter konsolidieren wird“, so Tasos Symeonides, CEO, Axios Systems. „Der Servicekatalog ist das primäre Marketingtool des IT-Service-Desk. Es existiert kein effizienterer Weg, um den Wert und die Qualität seiner Lösungen zu präsentieren, als über einen umfangreichen und benutzerfreundlichen Servicekatalog. Der Schlüssel zu einer erfolgreichen Implementierung ist die unkomplizierte Entwicklung und Bereitstellung der IT-Services für den Unternehmenskunden.“

Im Rahmen seines Critical Capabilities Report hat Gartner den Servicekatalog der ITSM-Lösung assyst von Axios Systems untersucht. Der assyst Servicekatalog ermöglicht dem Geschäftskunden die Bestellung und Verwaltung der Services, die er benötigt. Der Servicekatalog kann über Desktoprechner, Laptops und Mobilgeräte aufgerufen werden und bietet dem Unternehmen ein „Shop-Fenster“. Die Reduzierung von Anrufen beim Service-Desk durch das Angebot einer leistungsstarken Web-Benutzeroberfläche, über die der Benutzer Serviceanfragen erstellen und verfolgen kann, trägt außerdem zur Senkung von Kosten bei. Für eine typische, überlastete IT-Abteilung bietet ein Servicekatalog die Chance, anstelle von Ad-hoc-Lösungen für einzelne brenzlige Situationen einen nachhaltigen Beitrag zur Innovation im Unternehmen zu leisten. Mit dem assyst Servicekatalog können Sie mit weniger Aufwand mehr erreichen.

„Mit dem assyst Servicekatalog haben wir ein interaktives Angebot an Komplettlösungen für alle IT-Bereiche eingerichtet, das eine umfassende Transparenz unserer IT-Servicebereitstellung erlaubt. Nach einer kurzen Einführung profitieren unsere Kunden von der einzigartigen Onlineshopping- und Self-Service-Erfahrung unserer zweckorientierten Plattform, die auf kosteneffiziente und nachhaltige Weise den Weg für künftige Erweiterungen offen hält. Unser Katalog wird nun vom Kunden für den Kunden verwaltet“, berichtet Rose Carson, Service Improvement and Engagement, Fife Council.

assyst ist für SaaS und Vor-Ort-Bereitstellungen geeignet und bringt die neuesten Dashboard-Echtzeittechnologien, Social IT-Management, Mobilität, Berichterstellungslösungen und Supportleistungen für Unternehmen auf den Markt. Seine Lösungen und Modelle bieten einen sofortigen Nutzen in Form von Kundenzufriedenheit und Kostensenkungen. assyst verfügt darüber hinaus über integrierte Funktionen für IT Asset Management (ITAM), Governance und Standardisierung, die zu einer einzigen, schnell konfigurierbaren Anwendung zusammengefasst sind.

LESEN SIE HIER DEN GARTNER REPORT

Über Axios Systems

Seit 1988 fördert Axios Systems Innovationen durch eine schnelle Bereitstellung von IT-Service-Management-Software (ITSM). Mit seinen Teams an weltweit 22 Standorten und mehr als 1.000 Saas- und Vor-Ort-Implementierungen gehört Axios zu den globalen Marktführern mit Schwerpunkt auf ITSM-Lösungen.

Axios ist in Großbritannien ansässig und unterhält Niederlassungen in Europa, Nord-, Mittel- und Südamerika, dem Nahen Osten und der Asien-Pazifik-Region. Nähere Informationen über Axios sind verfügbar unter www.axiossystems.com.

Die Ausgangssprache, in der der Originaltext veröffentlicht wird, ist die offizielle und autorisierte Version. Übersetzungen werden zur besseren Verständigung mitgeliefert. Nur die Sprachversion, die im Original veröffentlicht wurde, ist rechtsgültig. Gleichen Sie deshalb Übersetzungen mit der originalen Sprachversion der Veröffentlichung ab.

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