In an ideal developer/systems administrator’s world, most applications would deploy seamlessly to multiple platforms and scale elastically with minimal effort bringing the unprecedented agility of the cloud within immediate reach of developer teams and IT organizations.
OpenStack, a RackSpace and NASA initiative, is now managed by an independent foundation and is supported by multiple vendors. It defines APIs for compute, storage, networking, services, monitoring, and additional infrastructure...| By Business Wire | Article Rating: |
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| November 21, 2012 10:00 AM EST | Reads: |
517 |
Interactive Intelligence Group Inc. (Nasdaq: ININ) has been honored with a 2012 Cloud Computing Excellence Award from TMC’s Cloud Computing Magazine.
The vendor received the award for its business communications cloud offering, Interactive Intelligence Communications as a Service℠, which was designed to give mid-size to large organizations secure and reliable access to a wide range of contact center and unified communications (UC) applications. “Interactive Intelligence has close to twenty years of experience delivering innovative business communications technology and services,” said TMC’s group editorial director, Erik Linask.
“It’s taken this experience to develop an equally innovative and trusted cloud solution that provides enhanced security and reliability, maximum flexibility, and broad functionality.”
The Interactive Intelligence CaaS℠ offering keeps customer applications and data isolated from one another for enhanced security. Customers also have the option to keep their voice path, recordings, and other sensitive data within their network.
Interactive Intelligence designed its cloud offering for maximum flexibility with several unique deployment options, customization capabilities, the ability to quickly scale up and down, easy global expansion, and tiered pricing and terms.
Interactive Intelligence CaaS℠ provides a full suite of contact center and unified communications applications, including multichannel queuing, routing and reporting, interactive voice response, outbound dialing, recording and quality management, workforce management, real-time speech analytics, automated customer surveys, CRM and UC integrations, and more.
To learn more about the Interactive Intelligence cloud-based offering, visit: http://www.inin.com/solutions/Pages/Cloud-based-Solutions.aspx.
The Cloud Computing Excellence Awards, now in their second year, recognize companies that have most effectively leveraged cloud computing in their efforts to bring differentiated offerings to market.
An article about the 2012 Cloud Computing Excellence Awards was published in the October 2012 issue of Cloud Computing Magazine, which can be accessed at cc-mag.com.
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp; MSPWorld and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
ININ-G
Published November 21, 2012 Reads 517
Copyright © 2012 SYS-CON Media, Inc. — All Rights Reserved.
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Enterprise cloud adoption revolves around pushing the BYOD movement and focusing on data security.
In his session at the 12th International Cloud Expo, Ross Brouse, COO and President of Solar VPS, will cover how cloud adoption is driven by consumerism, humanity’s need to socialize, our addiction to new gadgets and the ability of data to stay secure in a growing collaborative world. The cloud is a drug and we’re just getting hooked.
Ross Brouse is the COO and President of Solar VPS. He is a tr...
Organizations across the world are increasingly starting to see the benefits of moving more and more services to the cloud. The focus on the cost-saving potential of cloud is rapidly shifting to completely transforming the business with cloud. As organizations are investing enormous sums on technology they are starting to realize that in order to maximize the return on investment and accelerate the business transformation process the first area of focus should be people. By ensuring the organiza...
Our more interconnected planet is accelerating the adoption and convergence of next-generation architectures, in the form of cloud, mobile and instrumented physical assets. Organizations that can effectively balance optimization and innovation, will be in a position to leverage new systems of engagement, out maneuver their peers and achieve desired outcomes. In the Opening Keynote at 12th Cloud Expo | Cloud Expo New York, IBM GM & Next Generation Platform CTO Dr Danny Sabbah will detail the crit...
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