Click here to close now.




Welcome!

@CloudExpo Authors: Liz McMillan, Elizabeth White, Pat Romanski, Sanjay Zalavadia, Scott Sobhani

News Feed Item

Frost & Sullivan Award Highlights Neotel's Competitive Strategy Leadership

Outstanding competitive strategy causes breakthrough performance for Neotel in 2011-2012

CAPE TOWN, South Africa, Nov. 22, 2012 /PRNewswire/ -- Based on its recent analysis of the telecommunications market, Frost & Sullivan recognises Neotel with the 2012 South African Competitive Strategy Leadership Award. The company is commended for its impressive performance, during the financial year 2011-2012, and its commitment to improving access to communications for customers.

Neotel has demonstrated its ability to leverage competitive intelligence through targeting corporate and small and medium enterprises (SME) in South Africa, as well as generating new revenue streams through niche service offerings.

"The company's strategy is to provide tailored services meeting the requirements of target customers through innovative products and offerings, at affordable costs," noted Frost & Sullivan's Information & Communication Technologies Research Analyst, Mervin Miemoukanda. "Neotel has introduced a suite of hosted and managed services, such as hosted contact centres and virtual hosting, to meet the needs of its corporate and SME customers."

For instance, NeoOne is the first South African all-in-one solution for business' corporate needs allowing customers access to a range of Neotel's IP services including voice and data at affordable rates, using a single converged network platform.

In addition, Neotel has understood corporate customers' needs for higher power density in their data centres for their computing platforms. It has, therefore, introduced the highest power density per rack in South Africa, with power per rack ranging between 2.4Kw and 5.4Kw. Unlike its competitors, customers are only charged for additional power usage if they have overused the maximum power per rack of 5.4Kw.

"Identifying managed services and cloud-based services as the future growth driver, Neotel has seized the opportunity of deploying extensive fibre optic infrastructure to target small, medium and large corporate customers earlier than its competitors," remarked Miemoukanda. "Furthermore, the company is the only South African-based telco to have equity stakes in all the five undersea cables landing on the shores of the country."

The company has leveraged its IP and fibre based converged infrastructure to offer superior broadband packages, and other value added services, targeting both consumers and businesses. For example, Neotel was the first network operator to launch public Telepresence rooms in South Africa. NeoConnect Homes is another unique offering providing new packages and bundles increasing the choice of data and voice solutions to consumers and small businesses.

The successful implementation of such competitive strategies has resulted in positive Earnings Before Interest, Taxes, Depreciation and Amortization (EBIDTA) for the third interim result in a row. For the first half of the year 2012 (March 2012-September 2012), Neotel achieved 18% and 30% growth in the business and consumer segments, respectively.

The contribution ratio between the enterprise and consumer customers was 90 and 10 per cent respectively, with an increase from 2,000 to 2,400 enterprise customers in the last six months. Consumer customers also grew from 100,000 to 130,000 in the same period from March 2012 to September 2012.

"This impressive performance can be attributed to a streamlined business and increased focus on customers and their requirements," said Miemoukanda. "In particular, the company has excelled in improving customer experience, both in terms of service assurance and delivery."

The company has managed to maintain higher improvement in both the mean time to resolve customer queries (MTTR) and service delivery in the first of the year 2012. In addition, Neotel has passed on the benefits of decreased voice and data tariffs to its customers, thus enabling it to retain existing customers and acquire new ones in the process.

Frost & Sullivan presents this award to the company demonstrating excellence in leveraging competitive intelligence and executing its competitive strategy. The company's competitive strategy is also recognized for the impact it has had on market share, competitive brand positioning (brand strength and unique market position) and customer satisfaction/value.

Frost & Sullivan Best Practices awards acknowledge companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Neotel
As South Africa's first converged communications network operator, Neotel provides a range of value-added voice and data services for businesses, wholesale network operators, providers and consumers using its pure-IP next generation network. Through its high-performance fibre optic backbone, Neotel connects the 40 largest cities and towns in South Africa to each other and to the world, directly linking the country into Tata Communications' global Tier 1 network. Neotel offers fresh thinking, a creative approach and flexible solutions for communications in South Africa. Neotel continues to invest in developing a world-class fibre network infrastructure, and a wireless network which now spans Johannesburg, Pretoria, Durban, Cape Town, Pietermaritzburg and Port Elizabeth reaching nearly 9 million consumers. See www.neotel.co.za for more information.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:         Gain access to visionary innovation

Contact:
Samantha James
Corporate Communications - Africa
Frost & Sullivan
[email protected]
+27 (0)21 680 3574

SOURCE Frost & Sullivan

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Edge Hosting has announced a partnership with and the availability of CloudFlare, a web application firewall, CDN and DDoS mitigation service. “This partnership enhances Edge Hosting’s world class, perimeter layer, application (layer 7) defensive mechanism,” said Mark Houpt, Edge Hosting CISO. “The goal was to enable a new layer of customer controlled defense and compliance through the application of DDoS filters and mitigations, the web application firewall (WAF) feature and the added benefit ...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Presidio has received the 2015 EMC Partner Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Partner Services Quality (PSQ) program. Presidio was also honored as the 2015 EMC Americas Marketing Excellence Partner of the Year and 2015 Mid-Market East Partner of the Year. The EMC PSQ program is a project-specific survey program designed for partners with Service Partner designations to solicit customer feedbac...
You are moving to the Cloud. The question is not if, it’s when. Now that your competitors are in the cloud and lapping you, your “when” better hurry up and get here. But saying and doing are two different things. In his session at @DevOpsSummit at 18th Cloud Expo, Robert Reeves, CTO of Datical, explained how DevOps can be your onramp to the cloud. By adopting simple, platform independent DevOps strategies, you can accelerate your move to the cloud. Spoiler Alert: He also makes sure you don’t...
Creating replica copies to tolerate a certain number of failures is easy, but very expensive at cloud-scale. Conventional RAID has lower overhead, but it is limited in the number of failures it can tolerate. And the management is like herding cats (overseeing capacity, rebuilds, migrations, and degraded performance). Download Slide Deck: ▸ Here In his general session at 18th Cloud Expo, Scott Cleland, Senior Director of Product Marketing for the HGST Cloud Infrastructure Business Unit, discusse...
University of Colorado Athletics has selected FORTRUST, Colorado’s only Tier III Gold certified data center, as their official data center and colocation services provider, FORTRUST announced today. A nationally recognized and prominent collegiate athletics program, CU provides a high quality and comprehensive student-athlete experience. The program sponsors 17 varsity teams and in their history, the Colorado Buffaloes have collected an impressive 28 national championships. Maintaining uptime...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
The pace of innovation, vendor lock-in, production sustainability, cost-effectiveness, and managing risk… In his session at 18th Cloud Expo, Dan Choquette, Founder of RackN, discussed how CIOs are challenged finding the balance of finding the right tools, technology and operational model that serves the business the best. He also discussed how clouds, open source software and infrastructure solutions have benefits but also drawbacks and how workload and operational portability between vendors ...
The initial debate is over: Any enterprise with a serious commitment to IT is migrating to the cloud. But things are not so simple. There is a complex mix of on-premises, colocated, and public-cloud deployments. In this power panel at 18th Cloud Expo, moderated by Conference Chair Roger Strukhoff, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships at Commvault; Dave Landa, Chief Operating Officer at kintone; William Morrish, General Manager Product Sales at Interou...
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.
"SpeedyCloud's specialty lies in providing cloud services - we provide IaaS for Internet and enterprises companies," explained Hao Yu, CEO and co-founder of SpeedyCloud, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
SaaS companies can greatly expand revenue potential by pushing beyond their own borders. The challenge is how to do this without degrading service quality. In his session at 18th Cloud Expo, Adam Rogers, Managing Director at Anexia, discussed how IaaS providers with a global presence and both virtual and dedicated infrastructure can help companies expand their service footprint with low “go-to-market” costs.
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...