Welcome!

@CloudExpo Authors: Elizabeth White, Gopala Krishna Behara, Sridhar Chalasani, Tirumala Khandrika, Liz McMillan

News Feed Item

TM Forum Releases New Guides and API for Enterprise-Grade Digital Service Management in Multi-Cloud Environments

The next wave of the digital revolution is transforming the enterprise, enabling sophisticated digital services such as eHealth and Smart City, and significantly changing the IT landscape. However, delivering these services at the enterprise-grade level is a serious challenge for providers due to the lack of end-to-end visibility and accountability in multi-cloud, multi-partner environments. To help providers meet these challenges, today TM Forum unveiled the first two in a series of Multi-Cloud Service Management Packs that focus on the key challenge of managing multi-cloud services by providing blueprints and step-by-step guides based on TM Forum’s best practices and standards.

TM Forum’s new Multi-Cloud Service Management Packs address business and software development challenges. They tackle the comprehensive creation, implementation and monetization of service level agreements (SLAs), as well as provide a guide to managing partnerships through the lifecycle. They also solve a number of challenges for providers, including: how to select, structure and measure effective partnerships for digital services; how to design and structure effective SLAs for cloud-based, enterprise-grade, complex digital services; and how to gain clear visibility of management information in a multi-cloud environment to ensure SLA monitoring and adherence in a variety of contexts.

“Multi-cloud service management is a key challenge for any provider seeking to deliver enterprise-grade digital services,” said Pascal Viginier, Group Chief Information Officer, France Telecom-Orange which contributed to the development of the packs. “These packs build on TM Forum’s proven expertise in this area, providing a solid foundation for best practices in both the business and technical aspects of this challenge.”

In addition, the Multi-Cloud Service Management Packs focus on how digital service providers and enterprise customers can both gain visibility into and automatically manage SLA adherence when the service is delivered by a number of software as a service (SaaS) products, cloud platforms and/or machine-to-machine (M2M) services.

“Delivering great enterprise-class digital user experiences given multiple services, clouds, networks and devices is a real challenge,” said Eric Troup, World Wide Communications and Media Industries Chief Technology Officer, Microsoft. “With the release of these Multi-Cloud Service Management Packs the TM Forum begins to address some of these challenges, including how to achieve great operations experiences, as well as associated guidance and best practices for service developers.”

“Today’s digital services providers must truly understand and address the concerns of their enterprise customers in order to capture market share. To do so, they require partners to deliver enterprise-grade services and effectively manage those services end-to-end across a multi-cloud environment,” said Nik Willetts, Chief Strategy Officer, TM Forum. “Our Multi-Cloud Service Management Packs are the direct result of extensive member collaboration, and an essential step forward for TM Forum’s mission to enable an open, vibrant digital economy.”

The contents of the Multi-Cloud Service Management Packs are based on collaborative work by TM Forum members, including: Alcatel-Lucent, AT&T, CA Technologies, France Telecom-Orange, Huawei, Microsoft Corp., NetCracker Technology, Oracle, Progress, PT SAPO, Syntologica and Tech Mahindra. In addition, AT&T, BaseN, Ericsson, IBM, Microsoft and PT SAPO developed some of the packs’ components as part of TM Forum’s Catalyst program.

The new packs feature a set of overview documents plus a business pack and developer pack. The contents can be used standalone or in combination with each other. In addition, the developer pack includes a groundbreaking Simple Management API which introduces a common set of interface patterns for exchanging management information across multiple partners as well as providing a developer environment that can be used to add the Simple Management API to any service. Specifically, the packs include:

Multi-Cloud Service Management Pack Overview Documents

  • Introduction – an overview of the challenges of managing services in a multi-cloud environment and TM Forum’s approach to meet these challenges
  • Business Guide – a business-oriented guide to the end-to-end management of multi-cloud and M2M environments
  • Technical Guide – an introductory guide to TM Forum’s Simple Management API and how it can be used to create end-to-end management visibility in a multi-cloud environment

Business Pack

  • SLA Business Blueprint – a step-by-step guide to creating effective, measurable, end-to-end SLAs for enterprise-grade digital services
  • Partnership Management Guide – a practical guide to developing and sustaining successful managed service partnerships in the digital economy

Developer Pack

  • Simple Management API Developer Primer – a developer-focused guide for easy, fast implementation of the Simple Management API with any service
  • Simple Management API Developer Ecosystem – a developer ecosystem including a sandbox environment for implementing the Simple Management API

Part of TM Forum’s new Digital Services Initiative which focuses on overcoming the challenges of managing complex digital services, these packs will be fully available to all TM Forum members as part of Frameworx 12.5 on Dec. 4 at Management World Americas, held Dec. 3-6, 2012, at the Rosen Shingle Creek in Orlando, Fla. As part of Management World Americas, TM Forum is featuring the following three demonstrations on its Multi-Cloud Management Program in the Forumville area of the expo:

  • Microsoft, in partnership with Deltatre and iLink Systems, is demonstrating how the Simple Management API can be used to manage a complex, multi-partner content delivery environment.
  • PT SAPO is showcasing how the Simple Management API can enable monitoring and reporting for Portugal Telecom’s MEO IPTV services.
  • Syntologica and Concordus are demonstrating a commercially available implementation of the Simple Management API used by agent Datatel to manage business services when aggregating communications and cloud services from multiple partners.

Register now for Management World Americas to receive maximum savings.

About TM Forum:

TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations. For more information about TM Forum, visit www.tmforum.org.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
DevOps promotes continuous improvement through a culture of collaboration. But in real terms, how do you: Integrate activities across diverse teams and services? Make objective decisions with system-wide visibility? Use feedback loops to enable learning and improvement? With technology insights and real-world examples, in his general session at @DevOpsSummit, at 21st Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, explored how leading organizations use data-driven DevOps to close th...
Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams. In his session at 22nd Cloud Expo | DXWorld Expo, Daniel Jones, CTO of EngineerBetter, will answer: How can we improve willpower and decrease technical debt? Is the present bias real? How can we turn it to our advantage? Can you increase a team’s effective IQ? How do DevOps & Product Teams increase empathy, and what impact does empath...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software. They hope to capture value from emerging technologies such as IoT, SDN, and AI. Ultimately, irrespective of the vertical, it is about deriving value from independent software applications participating in an ecosystem as one comprehensive solution. In his session at @ThingsExpo, Kausik Sridhar, founder and CTO of Pulzze Systems, discussed how given the magnitude of today's application ...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
You know you need the cloud, but you're hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You're looking at private cloud solutions based on hyperconverged infrastructure, but you're concerned with the limits inherent in those technologies. What do you do?
Sanjeev Sharma Joins June 5-7, 2018 @DevOpsSummit at @Cloud Expo New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...
Mobile device usage has increased exponentially during the past several years, as consumers rely on handhelds for everything from news and weather to banking and purchases. What can we expect in the next few years? The way in which we interact with our devices will fundamentally change, as businesses leverage Artificial Intelligence. We already see this taking shape as businesses leverage AI for cost savings and customer responsiveness. This trend will continue, as AI is used for more sophistica...
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and B...
The past few years have brought a sea change in the way applications are architected, developed, and consumed—increasing both the complexity of testing and the business impact of software failures. How can software testing professionals keep pace with modern application delivery, given the trends that impact both architectures (cloud, microservices, and APIs) and processes (DevOps, agile, and continuous delivery)? This is where continuous testing comes in. D
Cloud Expo | DXWorld Expo have announced the conference tracks for Cloud Expo 2018. Cloud Expo will be held June 5-7, 2018, at the Javits Center in New York City, and November 6-8, 2018, at the Santa Clara Convention Center, Santa Clara, CA. Digital Transformation (DX) is a major focus with the introduction of DX Expo within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive ov...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
"WineSOFT is a software company making proxy server software, which is widely used in the telecommunication industry or the content delivery networks or e-commerce," explained Jonathan Ahn, COO of WineSOFT, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.