Cloud computing is transforming the way businesses think about and leverage technology. As a result, the general understanding of cloud computing has come a long way in a short time. However, there are still many misconceptions about what cloud computing is and what it can do for businesses that adopt this game-changing computing model.
In his General Session at the 12th International Cloud Expo, Gene Eun, Senior Director, Oracle Cloud at Oracle, will discuss and dispel some of the common myth...| By PR Newswire | Article Rating: |
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| December 3, 2012 03:32 AM EST | Reads: |
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GURGAON, India, December 3, 2012 /PRNewswire/ --
Provider of Authentic Health Products, Healthkart.com, Opts for Ameyo for a Hassle-free Functioning
Healthkart.com, an online shopping website for health and safety associated products and services, espouse Ameyo as their paramount technology for Customer Interaction Management (CIM). Healthkart.com being the largest provisioner of health products, needed smooth interactions with its customers so that it could improve its customer experience.
(Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699)
Healthkart.com was in search of a technology that could confer definite particulars to the customers associated with health and safety subjects. As health issues are rising up at a fast pace, customers insist on being delivered with appropriate information catering to their needs. Ameyo suited this requirement of Healthkart.com in dealing with the demands of the customers thereby expanding business.
Drishti's Ameyo has helped Healthkart.com with priority based routing which enabled its important customers connect with the contact centres without any wait time and resolved problems by ensuring that customers are granted with high quality of interaction. Ameyo has also facilitated integration with DNC India, which allowed the whole process of scrubbing for their outbound process. Agent level dashboard was another solution by Ameyo wherein, it permitted them to self gauge their performance. Reports could now be customised as per the business processes and work force management was improved.
Gayatri Seth, Senior Manager, Customer Relationship Management, Healthkart.com, advocates, "As we deal in providing of largest range of authentic health products to fitness enthusiasts, prompt customer service is paramount for our clients, handling calls for premier customers with minimum hassles is what we were looking for. We also needed a solution that could give specific details to our agents. Ameyo best suited our requirement, it provided us with priority based routing and integrated with DNC India. The clarity of our system was another pain point it failed to track productivity and other indices. AMEYO's customised and detailed reports took care of this issue, resulting in hurdle-free operations."
Healthkart.com has witnessed a considerable transformation in its business through Ameyo. Connecting to the customers became imperative for them for which they required a technology which could cater to this need. Drishti's Ameyo worked out the problem by offering Healthkart.com with solutions which heightened it's business and operation expansion.
About Healthkart.com:
Healthkart.com supplies the best health and wellness products to all its customers. It deals with assorted health products like nutrition, fitness, eye, personal care, etc. It has ensured good quality and on-time delivery to its customers. It aims in endowing with a magnanimous health and wellness advancement. It has become a reliable name thereby catering to the needs of the customers.
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
About Drishti:
Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
Primary Media Contact: Vijayendra Raj, vijayendraraj@drishti-soft.com, 91-124-4771023
Published December 3, 2012 Reads 633
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Cloud computing is transforming the way businesses think about and leverage technology. As a result, the general understanding of cloud computing has come a long way in a short time. However, there are still many misconceptions about what cloud computing is and what it can do for businesses that adopt this game-changing computing model.
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SYS-CON Events announced today that Wowrack will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Wowrack’s core expertise lies in high-availability Private and Public Cloud IaaS Hosting Solutions. Wowrack provides a true Hybrid service – where business release all IT management and hardware provisioning – taking the data center and server system administrative headaches off our customer’s shoulders. ...
SYS-CON Events announced today that nfina Technologies, a provider of highly reliable cloud server products, will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
nfina Technologies develops, manufactures, and markets highly reliable cloud server products, designed to solve the most demanding data center requirements in mission-critical cloud applications. Nfina’s staff has decades of experience in co...
SYS-CON Events announced today that OpenStack will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York. OpenStack software controls large pools of compute, storage, and networking resources throughout a datacenter, all managed by a dashboard that gives administrators control while empowering their users to provision resources through a web interface.
OpenStack powers some of the most widely-used SaaS app...
As enterprises deploy private IaaS clouds into production they are reevaluating their future application delivery models. SUSE and WSO2 believe that private PaaS will leverage the automation and scalability of Private IaaS solutions, such as OpenStack-based SUSE Cloud, to deliver the secure, standardized development environments that will make migrating to an agile, serviceoriented delivery model possible.
In their session at the 12th International Cloud Expo, Chris Haddad, VP of Technology Ev...
Organizations across the world are increasingly starting to see the benefits of moving more and more services to the cloud. The focus on the cost-saving potential of cloud is rapidly shifting to completely transforming the business with cloud. As organizations are investing enormous sums on technology they are starting to realize that in order to maximize the return on investment and accelerate the business transformation process the first area of focus should be people. By ensuring the organiza...
"Since Cloud Expo is running the week of June 10, we thought it'd be a great idea to schedule our Meetup this week. That way, if you have colleagues, friends, or family in town that week for the Expo, you can invite them to join you!" With those words, the OpenStack New York Meetup Group's organizer's launched a landing page this week where anyone interested can register for the June 12 evening event.
“Open source has always provided a number of benefits, including easing adoption costs, propagating a better understanding of the technology, and allowing for faster evolution and commercialization of products and services based on it,” noted Terry Woloszyn, Founder & CEO, Leeward Security Ltd., in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “This is clearly evident with the OpenStack and CloudStack,” Woloszyn continued, “and others that have been quickly commercialized as...
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