Welcome!

@CloudExpo Authors: Stefana Muller, Pat Romanski, Karthick Viswanathan, Elizabeth White, Zakia Bouachraoui

News Feed Item

Enterprise Holdings, Inc. Runs Enterprise Rideshare on Appian Worksocial

Single Platform for BPM, Social, Mobile and Cloud Technology Optimizes Efficiency and Customer Experience

RESTON, VA -- (Marketwire) -- 12/03/12 -- Appian, the market leader in modern business process management (BPM) software, today announced that Enterprise Holdings, Inc. (EHI), the largest car rental service provider in the world measured by revenue, employees and fleet, runs its Enterprise Rideshare business line on Appian worksocial technology.

Enterprise Holdings operates the Enterprise Rent-A-Car, Alamo Rent-A-Car and National Car Rental brands and has more than 72,000 employees. The company and its affiliate Enterprise Fleet Management accounted for $15.4 billion in revenue and operated 1.3 million vehicles throughout the world in fiscal 2012. For a company with such strong market presence, finding new revenue streams is essential for growth. When EHI decided to increase its outreach to the corporate vanpool market, it sought the most advanced technology available for its rideshare business to ensure maximum operational efficiency and the highest levels of customer service.

"We adopted Appian's worksocial platform for Enterprise Rideshare because it combines the best of business process management, social business, mobile access and cloud deployment," said Ryan Johnson, assistant vice president of Enterprise Holdings. "The result is a truly modern business management platform that supports our objective of providing commuters with a smarter, better way to get to work."

Enterprise Rideshare uses Appian's integrated BPM, social and mobile capabilities and integration to the customer-facing EnterpriseRideshare.com site, to manage all customer on-boarding, driver registrations/approvals, rate approvals & deliveries. Upcoming releases will include rental transactions and fleet management, bringing Enterprise Rideshare's entire business onto the platform. Appian's social interface enables collaboration and action on all processes from the field (regional EHI retail outlets) for multi-role and occasional user employees. Through a VPN connection, the cloud-based solution integrates with back-end EHI systems. Many events, such as rate approval, creation of a new account or approval of a driver, are open for real-time collaboration through the simple social interface. Employees can drill into events in the social feed for related data such as contract rates, type and status of vehicle, and more. The system is also natively-mobile, allowing EHI's workforce in the field to initiate and advance processes from anywhere. This means Enterprise Rideshare's sales team can sign up new customers via iPad while on-site at the customer's office, and managers can approve rates from their mobile phone while on the road.

"Worksocial is enabling organizations to realize the promise of social and mobile business, by grounding those innovations in a work context of processes, systems and enterprise data," said Matt Calkins, president and CEO of Appian. "With worksocial, companies like Enterprise are finding new ways to work that drive faster, better business results."

About Appian
Appian delivers everything needed to drive better business decisions, actions and results. All the data, all the processes, all the documents and all the collaborations -- in one environment, on any device, through a simple social interface. The Appian BPM Suite is available on-premise and in the cloud, with complete portability. More than 3.5 million users, from Fortune 100 companies to the mid-market and small businesses worldwide, trust Appian to power their critical business processes. For more information, visit www.appian.com.

Add to Digg Bookmark with del.icio.us Add to Newsvine

For Information Contact:
Ben Farrell
Director, Corporate Communications
+1 703.442.1067
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

CloudEXPO Stories
Containers, microservices and DevOps are all the rage lately. You can read about how great they are and how they’ll change your life and the industry everywhere. So naturally when we started a new company and were deciding how to architect our app, we went with microservices, containers and DevOps. About now you’re expecting a story of how everything went so smoothly, we’re now pushing out code ten times a day, but the reality is quite different.
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully been able to harness the excess capacity of privately owned vehicles and turned into a meaningful business. This concept can be step-functioned to harnessing the spare compute capacity of smartphones that can be orchestrated by MEC to provide cloud service at the edge.
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addressed the challenges of scaling document repositories to this level; architectural approaches for coordinating data; search and storage technologies, Solr, and Amazon storage and database technologies; the breadth of use cases that modern content systems need to support; how to support user applications that require subsecond response times.
When building large, cloud-based applications that operate at a high scale, it’s important to maintain a high availability and resilience to failures. In order to do that, you must be tolerant of failures, even in light of failures in other areas of your application. “Fly two mistakes high” is an old adage in the radio control airplane hobby. It means, fly high enough so that if you make a mistake, you can continue flying with room to still make mistakes. In his session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, will discuss how this same philosophy can be applied to highly scaled applications, and can dramatically increase your resilience to failure.
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the public cloud best suits your organization, and what the future holds for operations and infrastructure engineers in a post-container world. Is a serverless world inevitable?