Welcome!

Cloud Expo Authors: Elizabeth White, Pat Romanski, Plutora Blog, Vormetric Blog, Jason Bloomberg

News Feed Item

Avaya Delivers Open, Mobile Collaboration on Virtualized Architecture

Avaya Aura Virtualized Environment Debuts, Providing an Accelerated Path to Unified Communications

BASKING RIDGE, NJ -- (Marketwire) -- 12/05/12 --


  • Avaya Aura Applications now VMware Ready™; Brings High Reliability, Simplicity and Flexibility to Virtualized Collaboration Applications

  • Avaya customer RealPage uses new Avaya solution to Virtualize UC Core, Speed Customer Service Deployments by up to 20%

Avaya today unveiled its new communications architecture for virtualized unified communications (UC) applications, Avaya Aura® Virtualized Environment (Avaya Aura VE), to help businesses accelerate mobile collaboration applications across their organization. With Avaya Aura VE, businesses maintain the high reliability, simplicity and functionality of Avaya Aura -- the company's next-generation collaboration platform -- while gaining flexible new options for deploying Avaya's UC and customer service solutions in virtual architectures.

Avaya Aura VE applications are designated as VMware Ready™, which is VMware's highest level of endorsement for virtualization technologies. More companies are choosing virtualization to reduce the complexity, equipment and costs of their IT operations. The critical next step is the virtualization of unified communications, with 70 percent of companies planning to virtualize their UC applications, according to Nemertes Research(1).

Avaya Aura Virtualized Environment -- combined with Avaya's expertise in open, mobile collaboration -- helps ensure that the reliability, quality and availability companies rely on in Avaya hardware-based environments get delivered into the virtualized world. Key Avaya Aura VE features include:

  • Redundancy and resiliency: All of the critical systems availability features of Avaya Aura's server-based platform -- including software duplication, redundant session controls for SIP access and a survivable core -- are maintained in Avaya Aura VE, driving business continuity and reducing risk in virtualized environments. In addition, the solution integrates with VMware vCenter™ Server tools for diagnostics, provisioning and traffic management to further ensure and simplify continuity of UC.

  • A simplified, open path: With Avaya Aura VE, businesses continue to benefit from the same open standards approach driven by Avaya Aura. In addition, virtualization allows businesses to easily expand UC functions and users without adding new equipment, and do so quickly by cutting deployment times from hours to minutes. Companies with VMware cloud infrastructure in their data centers can now easily integrate Avaya Aura applications onto their existing server environment.

  • Agile customer service operations: Avaya Aura extends virtualization to its call center application, Call Center Elite. With less equipment required, companies can add contact center agents more swiftly and cost-effectively based on seasonal, sales and purchasing trends. This brings the unique ability to improve the oversight and delivery of customer service using virtualization.

With today's announcement, businesses also have several flexible options for enhanced mobility and collaboration. Businesses can choose full virtualization with Avaya Aura VE or continue with the dedicated hardware approach already offered by Avaya Aura. They can also combine virtualized and dedicated servers for application deployment. As another option, Avaya Collaboration Pods for Avaya Aura VE will be offered as pre-packaged, all-in-one UC solutions for virtualized storage, computing and networking.(2)

Avaya Aura Virtualized Environment: Key Components
The Avaya Aura® platform is comprised of the following components, now available in virtualized versions:

  • Avaya Aura Communication Manager is the open, highly-reliable and next-generation communications foundation for Avaya's UC solutions.
  • Avaya Aura Session Manager provides a SIP based core communications architecture for on-demand access to collaboration services and applications.
  • Avaya Aura Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with communications and business applications.
  • Avaya Aura Presence Services delivers scalable, high performance presence aggregation services.
  • Avaya Agile Communications Environment enables application integration with business communications processes.
  • Avaya Aura Call Center Elite is part of the company's contact center suite, and the premier call-routing software for contact centers.

For more information on these Avaya Aura products visit here; For Avaya Aura Call Center Elite, visit here.

Quotes
"Avaya Aura Virtualized Environment helps us deliver collaboration and customer experience capabilities in a faster, more efficient way. We virtualized our core UC infrastructure, while retaining the continuity and resiliency required to keep a busy 1,400 employee company like ours operating in real time.

"To ensure top-notch customer service, virtualized Aura lets us ramp up contact centers quickly -- up to 20 percent faster. This is great for seasonal spikes, when we need to add resources on the spot. We were able to set up a temporary 70-agent contact center using no equipment, streamlining operations considerably. Avaya Aura VE is a major advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualized environment."
--Joe McCorkle, director, IT UC/Voice Services, RealPage, Inc., a leading provider of software-as-a-service (SaaS) products and services for the rental housing industry

"As interest in virtualized solutions continues to expand, and organizations realize the benefits of the software-defined datacenter, we see the shift of real-time collaboration applications using VMware solutions as a step forward. Having completed joint testing and validation of the Avaya Aura UC applications -- and now releasing them as VMware Ready™ applications -- we are delivering a strong combination to customers. Avaya and VMware will continue to work to meet customer needs for performance and reliability as more real-time collaboration applications are virtualized."
--Parag Patel, vice president, Global Strategic Alliances, VMware

"Driven by a desire to reduce costs, improve flexibility, and enhance resiliency, more than 70 percent of companies are planning to virtualize their UC applications, leveraging the same infrastructure that supports other business-critical applications. But before IT architects adopt UC virtualization, they must ensure that available solutions can meet the performance, management, and high availability requirements associated with UC platforms."
--Irwin Lazar, vice president and service director, UC and Collaboration, Nemertes Research

"Avaya recognizes that any path to collaboration requires a platform that prioritizes high reliability, functionality and flexibility. This is why we've seamlessly brought these benefits from Avaya Aura into virtualized environments. With Avaya's UC applications now VMware Ready™ for virtualization, our customers can travel a faster, more efficient route to next-generation collaboration."
--Gary E. Barnett, senior vice president & general manager, Collaboration Platforms, Avaya

Additional Facts & Information:

  • According to IDC, 75 percent of organizations said virtualization is considered for the default build of new server hardware.(3)
  • The top concern preventing companies from increasing virtualization is reliability, according to V-Index, a virtualization industry quarterly survey.(4)
  • Avaya Aura VE will be included in Avaya's current Triple 7 Promotion, which helps customers of the Avaya CS1000 platform move to an Avaya Aura solution.

VMware, VMware vCenter and VMware Ready are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. The use of the word "partner" or "partnership" does not imply a legal partnership relationship between VMware and any other company.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. Avaya and other parties may also have trademark rights in other terms used herein.

Tags: Avaya, Avaya Aura, virtualization, VMware, collaboration, mobility, unified communications, mobile collaboration, contact center

About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya: Twitter, Facebook, YouTube, LinkedIn

(1) Nemertes Research 2012-13 Communications and Computing Benchmark.

(2) Avaya Collaboration Pods begin trials later this year.

(3) IDC Market Analysis Perspective: Worldwide Enterprise Virtualization Software, 2011, doc #232074, December 2011.

(4) V-Index: Virtualization Penetration Rate in the Enterprise report, Q3 and Q2 2011, by Vanson Bourne market research.

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@CloudExpo Stories
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial C...
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happe...
"SOASTA built the concept of cloud testing in 2008. It's grown from rather meager beginnings to where now we are provisioning hundreds of thousands of servers on a daily basis on behalf of customers around the world to test their applications," explained Tom Lounibos, CEO of SOASTA, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, ...
“The year of the cloud – we have no idea when it's really happening but we think it's happening now. For those technology providers like Zentera that are helping enterprises move to the cloud - it's been fun to watch," noted Mike Loftus, VP Product Management and Marketing at Zentera Systems, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
BMC Software plans to acquire assets of CDB Software, Inc., a mainframe data management company that has developed utilities for managing IBM DB2 databases with virtually no outage. Focusing on the availability of mission-critical applications is strategic for BMC as it continues to help its customers transform IT into a competitive advantage for their business. CDB's technology complements BMC's existing mainframe data management portfolio, which includes software utilities for DB2 administrat...
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. ...
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what th...
Software AG and Wipro Ltd. have announced a joint solution platform for streaming analytics that provides real-time actionable intelligence for the Internet of Things (IoT) market. “The key to successfully addressing the IoT market is the ability to rapidly build and evolve apps that tap into, analyze and make smart decisions on fast, big data”, said John Bates, Global Head of Industry Solutions and CMO, Software AG. To address the huge market potential created by streaming analytics in conj...
The Internet of Things (IoT) is rapidly in the process of breaking from its heretofore relatively obscure enterprise applications (such as plant floor control and supply chain management) and going mainstream into the consumer space. More and more creative folks are interconnecting everyday products such as household items, mobile devices, appliances and cars, and unleashing new and imaginative scenarios. We are seeing a lot of excitement around applications in home automation, personal fitness,...
"ElasticBox is an enterprise company that makes it very easy for developers and IT ops to collaborate to develop, build and deploy applications on any cloud - private, public or hybrid," stated Monish Sharma, VP of Customer Success at ElasticBox, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dale Kim is the Director of Industry Solutions at MapR. His background includes a variety of technical and management roles at information technology companies. While his experience includes work with relational databases, much of his career pertains to non-relational data in the areas of search, content management, and NoSQL, and includes senior roles in technical marketing, sales engineering, and support engineering. Dale holds an MBA from Santa Clara University, and a BA in Computer Science f...
OneCloud Software has launched the OneCloud Partner Program. Responding to demand from prospective partners, the Program offers managed service providers (MSPs) and resellers the resources they need to grow their business with the OneCloud Recovery solution. OneCloud Recovery is an automated solution for disaster recovery/business continuity (DR/BC), which leverages Amazon Web Services as the disaster recovery site. “This is a tremendous opportunity with an innovative hybrid cloud-based DR pro...
Cloud Technology Partners on Wednesday announced it has been recognized by the Modern Infrastructure Impact Awards as one of the Best Amazon Web Services (AWS) Consulting Partners. Selected by the editors of TechTarget's SearchDataCenter.com, and by votes from customers and strategic channel partners, the companies acknowledged by the Modern Infrastructure Impact Awards represent the top providers of cloud consulting services for AWS including application migration, application development, inf...
“We help people build clusters, in the classical sense of the cluster. We help people put a full stack on top of every single one of those machines. We do the full bare metal install," explained Greg Bruno, Vice President of Engineering and co-founder of StackIQ, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Axios Systems on Tuesday announced it has selected CenturyLink Cloud as the hosting platform for Axios Systems’ IT Service Management (ITSM) solutions in Canada. CenturyLink, a global provider of communications and IT services, joins other leading technology providers across North America, Europe and APAC to help Axios’ international customers drive efficiencies and innovation across their service management provision. The arrangement with CenturyLink enables Axios to further strengthen its pres...
"People are a lot more knowledgeable about APIs now. There are two types of people who work with APIs - IT people who want to use APIs for something internal and the product managers who want to do something outside APIs for people to connect to them," explained Roberto Medrano, Executive Vice President at SOA Software, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"Blue Box has been around for 10-11 years, and last year we launched Blue Box Cloud. We like the term 'Private Cloud as a Service' because we think that embodies what we are launching as a product - it's a managed hosted private cloud," explained Giles Frith, Vice President of Customer Operations at Blue Box, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and asse...
Performance is the intersection of power, agility, control, and choice. If you value performance, and more specifically consistent performance, you need to look beyond simple virtualized compute. Many factors need to be considered to create a truly performant environment. In his General Session at 15th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, discussed how to take advantage of a multitude of compute options and platform features to make cloud the cornerstone of your onlin...