Welcome!

@CloudExpo Authors: Pat Romanski, Elizabeth White, Gopala Krishna Behara, Sridhar Chalasani, Tirumala Khandrika

Blog Feed Post

Avaya Delivers Open, Mobile Collaboration on Virtualised Architecture

  • Avaya Aura Virtualized Environment Debuts, Providing an Accelerated Path to Unified Communications

  • Avaya Aura Applications now VMware Ready™; Brings High Reliability, Simplicity and Flexibility to Virtualised Collaboration Applications

  • Avaya customer RealPage uses new Avaya solution to Virtualise UC Core, Speed Customer Service Deployments by up to 20%

Basking Ridge, New Jersey - Avaya today unveiled its new communications architecture for virtualised unified communications (UC) applications, Avaya Aura® Virtualized Environment (Avaya Aura VE), to help businesses accelerate mobile collaboration applications across their organisation. With Avaya Aura VE, businesses maintain the high reliability, simplicity and functionality of Avaya Aura - the company's next-generation collaboration platform - while gaining flexible new options for deploying Avaya's UC and customer service solutions in virtual architectures.

Avaya Aura VE applications are designated as VMware Ready™, which is VMware's highest level of endorsement for virtualisation technologies. More companies are choosing virtualisation to reduce the complexity, equipment and costs of their IT operations. The critical next step is the virtualisation of unified communications, with 70 percent of companies planning to virtualise their UC applications, according to Nemertes Research[1].

Avaya Aura Virtualized Environment—combined with Avaya's expertise in open, mobile collaboration—helps ensure that the reliability, quality and availability companies rely on in Avaya hardware-based environments get delivered into the virtualised world. Key Avaya Aura VE features include:

  • Redundancy and resiliency: All of the critical systems availability features of Avaya Aura's server-based platform—including software duplication, redundant session controls for SIP access and a survivable core—are maintained in Avaya Aura VE, driving business continuity and risk reduction in virtualised environments. In addition, the solution integrates with VMware vCenter™ Server tools for diagnostics, provisioning and traffic management to further ensure and simplify unified communications continuity.

  • A simplified, open path: With Avaya Aura VE, businesses continue to benefit from the same open standards approach driven by Avaya Aura. In addition, virtualisation allows businesses to easily expand UC functions and users without adding new equipment, and do so quickly by cutting deployment times from hours to minutes. Companies with VMware cloud infrastructure in their data centres can now integrate Avaya Aura applications onto their existing server environment, further simplifying UC virtualisation.

  • Agile customer service operations: Avaya Aura extends virtualisation to its call centre application, Call Center Elite. With less equipment required, companies can add contact centre agents more swiftly and cost-effectively based on seasonal, sales and purchasing trends. This brings the unique ability to improve the oversight and delivery of customer service using virtualisation.

With today's announcement, businesses also have several flexible options for enhanced mobility and collaboration. Businesses can choose full virtualisation with Avaya Aura VE or continue with the dedicated hardware approach already offered by Avaya Aura. They can also combine virtualised and dedicated servers for application deployment. As another option, Avaya Collaboration Pods for Avaya Aura VE will be offered as pre-packaged, all-in-one UC solutions for virtualised storage, computing and networking.[2]

Avaya Aura Virtualized Environment: Key Components
The Avaya Aura® platform is a next-generation solution for mobile collaboration, and is comprised of the following components, now available in virtualised versions:

  • Avaya Aura Communication Manager is the open, highly-reliable and next-generation communications foundation for Avaya's UC solutions.

  • Avaya Session Manager provides a SIP based core communication architecture for on-demand access to collaboration services and applications.

  • Avaya Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with communica¬tions and business applications.

  • Avaya Aura Presence Services delivers scalable, high performance presence aggregation service.

  • Avaya Agile Communications Environment enables application integration with business communications processes.

  • Avaya Aura Call Center Elite is part of the company's contact centre suite, and the leading call-routing software for contact centres.

For more information on these Avaya Aura products visit here; For Avaya Aura Call Center Elite, visit here.

Quotes
"Avaya Aura Virtualized Environment helps us deliver collaboration and customer experience capabilities in a faster, more efficient way. We virtualised our entire core UC infrastructure, while retaining the continuity and resiliency required to keep a busy 1,400 employee company like ours operating in real-time.

"To ensure top-notch customer service, virtualised Aura also lets us ramp up contact centres quickly - up to 20 percent faster. This is great for seasonal spikes, when we need to add contact centre resources on the spot. We were able to set up a temporary 70-agent contact centre using no equipment, streamlining operations considerably. Avaya Aura VE is a major advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualised environment."
-Joe McCorkle, Director, IT UC/Voice Services, RealPage, Inc. a leading provider of software-as-a-service (SaaS) products and services for the rental housing industry

"As interest in virtualised solutions continues to expand, and organisations realise the benefits of the software defined datacentre, we see the shift of real-time collaboration applications using VMware solutions as a step forward. Having completed joint testing and validation of the Avaya Aura UC applications—and now releasing them as VMware Ready™ applications—we are delivering a strong combination to customers. Avaya and VMware will continue to work to meet customer needs for performance and reliability as more real-time collaboration applications are virtualised."
-Parag Patel, vice president, Global Strategic Alliances, VMware

"Driven by a desire to reduce costs, improve flexibility, and enhance resiliency, more than 70 percent of companies are planning to virtualise their UC applications, leveraging the same infrastructure that supports other business critical applications. But before IT architects adopt UC virtualisation, they must ensure that available solutions can meet performance, management, and high availability requirements associated with traditional telephony platforms.
-Irwin Lazar, vice president and service director, UC and Collaboration, Nemertes Research

"Avaya recognises that any path to collaboration requires a platform that prioritises high reliability, functionality and flexibility. This is why we've seamlessly brought these benefits from Avaya Aura into virtualised environments. With Avaya's UC applications now VMware Ready™ for virtualisation, our customers can travel a faster, more efficient route to next-generation collaboration."
-Gary E. Barnett, senior vice president & general manager, Collaboration Platforms, Avaya

Additional Facts & Information:

  • According to IDC, 75 percent of organisations said virtualisation is considered for the default build of new server hardware.[3]

  • The top concern preventing companies from increasing virtualisation is reliability, according to V-Index, a virtualisation industry quarterly survey.[4]

  • Avaya Aura VE will be included in Avaya's current Triple 7 Promotion, which helps customers of the Avaya CS1000 platform move to an Avaya Aura solution.

VMware, VMware vCenter and VMware Ready are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. The use of the word "partner" or "partnership" does not imply a legal partnership relationship between VMware and any other company.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. Avaya and other parties may also have trademark rights in other terms used herein.

[1] Nemertes Research 2012-13 Communications and Computing Benchmark.
[2] Avaya Collaboration Pods begins trials in 2013.
[3] IDC Market Analysis Perspective: Worldwide Enterprise Virtualization Software, 2011, doc #232074, December 2011.
[4] V-Index: Virtualization Penetration Rate in the Enterprise report ,Q3 and Q2 2011, by Vanson Bourne market research.

About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com/.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya
Twitter: http://twitter.com/#!/avaya
Facebook: http://www.facebook.com/avaya
YouTube: http://www.youtube.com/Avayainteractive
LinkedIn: http://www.linkedin.com/company/1494

Avaya Media Contact:
Emilie Bernoux
[email protected]
+44(0)20 7395 7147

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@CloudExpo Stories
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
DevOps promotes continuous improvement through a culture of collaboration. But in real terms, how do you: Integrate activities across diverse teams and services? Make objective decisions with system-wide visibility? Use feedback loops to enable learning and improvement? With technology insights and real-world examples, in his general session at @DevOpsSummit, at 21st Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, explored how leading organizations use data-driven DevOps to close th...
Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams. In his session at 22nd Cloud Expo | DXWorld Expo, Daniel Jones, CTO of EngineerBetter, will answer: How can we improve willpower and decrease technical debt? Is the present bias real? How can we turn it to our advantage? Can you increase a team’s effective IQ? How do DevOps & Product Teams increase empathy, and what impact does empath...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software. They hope to capture value from emerging technologies such as IoT, SDN, and AI. Ultimately, irrespective of the vertical, it is about deriving value from independent software applications participating in an ecosystem as one comprehensive solution. In his session at @ThingsExpo, Kausik Sridhar, founder and CTO of Pulzze Systems, discussed how given the magnitude of today's application ...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
You know you need the cloud, but you're hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You're looking at private cloud solutions based on hyperconverged infrastructure, but you're concerned with the limits inherent in those technologies. What do you do?
Sanjeev Sharma Joins June 5-7, 2018 @DevOpsSummit at @Cloud Expo New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...
Mobile device usage has increased exponentially during the past several years, as consumers rely on handhelds for everything from news and weather to banking and purchases. What can we expect in the next few years? The way in which we interact with our devices will fundamentally change, as businesses leverage Artificial Intelligence. We already see this taking shape as businesses leverage AI for cost savings and customer responsiveness. This trend will continue, as AI is used for more sophistica...
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and B...
The past few years have brought a sea change in the way applications are architected, developed, and consumed—increasing both the complexity of testing and the business impact of software failures. How can software testing professionals keep pace with modern application delivery, given the trends that impact both architectures (cloud, microservices, and APIs) and processes (DevOps, agile, and continuous delivery)? This is where continuous testing comes in. D
Cloud Expo | DXWorld Expo have announced the conference tracks for Cloud Expo 2018. Cloud Expo will be held June 5-7, 2018, at the Javits Center in New York City, and November 6-8, 2018, at the Santa Clara Convention Center, Santa Clara, CA. Digital Transformation (DX) is a major focus with the introduction of DX Expo within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive ov...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
"WineSOFT is a software company making proxy server software, which is widely used in the telecommunication industry or the content delivery networks or e-commerce," explained Jonathan Ahn, COO of WineSOFT, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.