|By RealWire News Distribution||
|December 5, 2012 11:15 PM EST||
Avaya Aura Virtualized Environment Debuts, Providing an Accelerated Path to Unified Communications
Avaya Aura Applications now VMware Ready™; Brings High Reliability, Simplicity and Flexibility to Virtualised Collaboration Applications
Avaya customer RealPage uses new Avaya solution to Virtualise UC Core, Speed Customer Service Deployments by up to 20%
Basking Ridge, New Jersey - Avaya today unveiled its new communications architecture for virtualised unified communications (UC) applications, Avaya Aura® Virtualized Environment (Avaya Aura VE), to help businesses accelerate mobile collaboration applications across their organisation. With Avaya Aura VE, businesses maintain the high reliability, simplicity and functionality of Avaya Aura - the company's next-generation collaboration platform - while gaining flexible new options for deploying Avaya's UC and customer service solutions in virtual architectures.
Avaya Aura VE applications are designated as VMware Ready™, which is VMware's highest level of endorsement for virtualisation technologies. More companies are choosing virtualisation to reduce the complexity, equipment and costs of their IT operations. The critical next step is the virtualisation of unified communications, with 70 percent of companies planning to virtualise their UC applications, according to Nemertes Research.
Avaya Aura Virtualized Environment—combined with Avaya's expertise in open, mobile collaboration—helps ensure that the reliability, quality and availability companies rely on in Avaya hardware-based environments get delivered into the virtualised world. Key Avaya Aura VE features include:
Redundancy and resiliency: All of the critical systems availability features of Avaya Aura's server-based platform—including software duplication, redundant session controls for SIP access and a survivable core—are maintained in Avaya Aura VE, driving business continuity and risk reduction in virtualised environments. In addition, the solution integrates with VMware vCenter™ Server tools for diagnostics, provisioning and traffic management to further ensure and simplify unified communications continuity.
A simplified, open path: With Avaya Aura VE, businesses continue to benefit from the same open standards approach driven by Avaya Aura. In addition, virtualisation allows businesses to easily expand UC functions and users without adding new equipment, and do so quickly by cutting deployment times from hours to minutes. Companies with VMware cloud infrastructure in their data centres can now integrate Avaya Aura applications onto their existing server environment, further simplifying UC virtualisation.
Agile customer service operations: Avaya Aura extends virtualisation to its call centre application, Call Center Elite. With less equipment required, companies can add contact centre agents more swiftly and cost-effectively based on seasonal, sales and purchasing trends. This brings the unique ability to improve the oversight and delivery of customer service using virtualisation.
With today's announcement, businesses also have several flexible options for enhanced mobility and collaboration. Businesses can choose full virtualisation with Avaya Aura VE or continue with the dedicated hardware approach already offered by Avaya Aura. They can also combine virtualised and dedicated servers for application deployment. As another option, Avaya Collaboration Pods for Avaya Aura VE will be offered as pre-packaged, all-in-one UC solutions for virtualised storage, computing and networking.
Avaya Aura Virtualized Environment: Key Components
The Avaya Aura® platform is a next-generation solution for mobile collaboration, and is comprised of the following components, now available in virtualised versions:
Avaya Aura Communication Manager is the open, highly-reliable and next-generation communications foundation for Avaya's UC solutions.
Avaya Session Manager provides a SIP based core communication architecture for on-demand access to collaboration services and applications.
Avaya Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with communica¬tions and business applications.
Avaya Aura Presence Services delivers scalable, high performance presence aggregation service.
Avaya Agile Communications Environment enables application integration with business communications processes.
Avaya Aura Call Center Elite is part of the company's contact centre suite, and the leading call-routing software for contact centres.
"Avaya Aura Virtualized Environment helps us deliver collaboration and customer experience capabilities in a faster, more efficient way. We virtualised our entire core UC infrastructure, while retaining the continuity and resiliency required to keep a busy 1,400 employee company like ours operating in real-time.
"To ensure top-notch customer service, virtualised Aura also lets us ramp up contact centres quickly - up to 20 percent faster. This is great for seasonal spikes, when we need to add contact centre resources on the spot. We were able to set up a temporary 70-agent contact centre using no equipment, streamlining operations considerably. Avaya Aura VE is a major advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualised environment."
-Joe McCorkle, Director, IT UC/Voice Services, RealPage, Inc. a leading provider of software-as-a-service (SaaS) products and services for the rental housing industry
"As interest in virtualised solutions continues to expand, and organisations realise the benefits of the software defined datacentre, we see the shift of real-time collaboration applications using VMware solutions as a step forward. Having completed joint testing and validation of the Avaya Aura UC applications—and now releasing them as VMware Ready™ applications—we are delivering a strong combination to customers. Avaya and VMware will continue to work to meet customer needs for performance and reliability as more real-time collaboration applications are virtualised."
-Parag Patel, vice president, Global Strategic Alliances, VMware
"Driven by a desire to reduce costs, improve flexibility, and enhance resiliency, more than 70 percent of companies are planning to virtualise their UC applications, leveraging the same infrastructure that supports other business critical applications. But before IT architects adopt UC virtualisation, they must ensure that available solutions can meet performance, management, and high availability requirements associated with traditional telephony platforms.
-Irwin Lazar, vice president and service director, UC and Collaboration, Nemertes Research
"Avaya recognises that any path to collaboration requires a platform that prioritises high reliability, functionality and flexibility. This is why we've seamlessly brought these benefits from Avaya Aura into virtualised environments. With Avaya's UC applications now VMware Ready™ for virtualisation, our customers can travel a faster, more efficient route to next-generation collaboration."
-Gary E. Barnett, senior vice president & general manager, Collaboration Platforms, Avaya
Additional Facts & Information:
According to IDC, 75 percent of organisations said virtualisation is considered for the default build of new server hardware.
The top concern preventing companies from increasing virtualisation is reliability, according to V-Index, a virtualisation industry quarterly survey.
Avaya Aura VE will be included in Avaya's current Triple 7 Promotion, which helps customers of the Avaya CS1000 platform move to an Avaya Aura solution.
VMware, VMware vCenter and VMware Ready are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. The use of the word "partner" or "partnership" does not imply a legal partnership relationship between VMware and any other company.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. Avaya and other parties may also have trademark rights in other terms used herein.
 Nemertes Research 2012-13 Communications and Computing Benchmark.
 Avaya Collaboration Pods begins trials in 2013.
 IDC Market Analysis Perspective: Worldwide Enterprise Virtualization Software, 2011, doc #232074, December 2011.
 V-Index: Virtualization Penetration Rate in the Enterprise report ,Q3 and Q2 2011, by Vanson Bourne market research.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com/.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Avaya Media Contact:
+44(0)20 7395 7147
In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally. DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.
Dec. 21, 2014 06:00 PM EST Reads: 992
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 21, 2014 06:00 PM EST Reads: 2,689
ScriptRock makes GuardRail, a DevOps-ready platform for configuration monitoring. Realizing we were spending way too much time digging up, cataloguing, and tracking machine configurations, we began writing our own scripts and tools to handle what is normally an enormous chore. Then we took the concept a step further, giving it a beautiful interface and making it simple enough for our bosses to understand. We named it GuardRail after its function - to allow businesses to move fast and stay sa...
Dec. 21, 2014 02:30 PM EST Reads: 1,114
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover ...
Dec. 21, 2014 02:00 PM EST Reads: 3,020
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 21, 2014 01:00 PM EST Reads: 2,564
SYS-CON Media announced today that Sematext launched a popular blog feed on DevOps Journal with over 6,000 story reads over the weekend. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done. Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting an...
Dec. 21, 2014 01:00 PM EST Reads: 1,086
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com...
Dec. 21, 2014 11:30 AM EST Reads: 3,116
Verizon Enterprise Solutions is simplifying the cloud-purchasing experience for its clients, with the launch of Verizon Cloud Marketplace, a key foundational component of the company's robust ecosystem of enterprise-class technologies. The online storefront will initially feature pre-built cloud-based services from AppDynamics, Hitachi Data Systems, Juniper Networks, PfSense and Tervela. Available globally to enterprises using Verizon Cloud, Verizon Cloud Marketplace provides a one-stop shop fo...
Dec. 21, 2014 11:00 AM EST Reads: 2,615
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additional...
Dec. 21, 2014 11:00 AM EST Reads: 2,753
SYS-CON Events announced today that IDenticard will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. IDenticard™ is the security division of Brady Corp (NYSE: BRC), a $1.5 billion manufacturer of identification products. We have small-company values with the strength and stability of a major corporation. IDenticard offers local sales, support and service to our customers across the United States and Canada...
Dec. 21, 2014 10:00 AM EST Reads: 2,696
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps become...
Dec. 21, 2014 10:00 AM EST Reads: 2,760
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, p...
Dec. 21, 2014 08:30 AM EST Reads: 2,909
SYS-CON Events announced today that AIC, a leading provider of OEM/ODM server and storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. AIC is a leading provider of both standard OTS, off-the-shelf, and OEM/ODM server and storage solutions. With expert in-house design capabilities, validation, manufacturing and production, AIC's broad selection of products are highly flexible and are conf...
Dec. 21, 2014 06:30 AM EST Reads: 2,551
The BPM world is going through some evolution or changes where traditional business process management solutions really have nowhere to go in terms of development of the road map. In this demo at 15th Cloud Expo, Kyle Hansen, Director of Professional Services at AgilePoint, shows AgilePoint’s unique approach to dealing with this market circumstance by developing a rapid application composition or development framework.
Dec. 20, 2014 11:00 PM EST Reads: 2,043
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...
Dec. 20, 2014 11:00 PM EST Reads: 1,915
AppZero has announced that its award-winning application migration software is now fully qualified within the Microsoft Azure Certified program. AppZero has undergone extensive technical evaluation with Microsoft Corp., earning its designation as Microsoft Azure Certified. As a result of AppZero's work with Microsoft, customers are able to easily find, purchase and deploy AppZero from the Azure Marketplace. With just a few clicks, users have an Azure-based solution for moving applications to the...
Dec. 20, 2014 09:00 AM EST Reads: 1,657
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 20, 2014 08:00 AM EST Reads: 2,196
The cloud is becoming the de-facto way for enterprises to leverage common infrastructure while innovating and one of the biggest obstacles facing public cloud computing is security. In his session at 15th Cloud Expo, Jeff Aliber, a global marketing executive at Verizon, discussed how the best place for web security is in the cloud. Benefits include: Functions as the first layer of defense Easy operation –CNAME change Implement an integrated solution Best architecture for addressing network-l...
Dec. 20, 2014 05:00 AM EST Reads: 2,122
“We help people build clusters, in the classical sense of the cluster. We help people put a full stack on top of every single one of those machines. We do the full bare metal install," explained Greg Bruno, Vice President of Engineering and co-founder of StackIQ, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 19, 2014 11:45 PM EST Reads: 2,116