Organizations across the world are increasingly starting to see the benefits of moving more and more services to the cloud. The focus on the cost-saving potential of cloud is rapidly shifting to completely transforming the business with cloud. As organizations are investing enormous sums on technology they are starting to realize that in order to maximize the return on investment and accelerate the business transformation process the first area of focus should be people. By ensuring the organiza...| By Business Wire | Article Rating: |
|
| December 13, 2012 06:03 PM EST | Reads: |
514 |
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that it opened a new data center in Singapore to better serve the needs of its growing multi-national customer base and global partner network. Earlier this year, when LiveOps announced the opening of its EMEA data center in the UK, it also announced plans to provide an APAC data center by year end.
“LiveOps’ global data center footprint is essential for our customers and partners to expand their business with us. Not only does having a data center presence in the APAC region enable LiveOps to expand its business, but it also enables our customers and partners to be confident that their regional operations will now have local access to our cloud voice and data network,” said Mark Westover, SVP, Operations and Finance, LiveOps. “A data center in the APAC region is a logical next step for LiveOps. We have a strong base already growing in that part of the world including Australia and New Zealand. We look forward to taking full advantage of the growth opportunities throughout the region.”
LiveOps’ commitment to providing the industry’s best integrated social and mobile customer service aligns with the APAC region’s growing dependency on social and mobile communications. According to research firm Nielsen’s recent findings, 59 percent of social media users in APAC interact with Twitter, Facebook and other services from a mobile device. The firm noted that this is 12 percent higher than the global average. And it’s approaching double the 33 percent of social media users in Europe and the U.S. Customer service experts advocate that consumers who use social and mobile channels to communicate with each other expect to communicate with companies on these same channels. LiveOps sees the highest social and mobile customer service adoption amongst its APAC and EMEA customers.
With today’s announcement, the company now has data centers in the United States, UK, Singapore and New Zealand. For more than ten years LiveOps has been managing mission-critical contact center operations in the cloud. The LiveOps Platform is deployed in world-class data centers and is managed by ITIL best practices for IT operations. Data is protected throughout its lifecycle—from collection to processing to storage.
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com
Published December 13, 2012 Reads 514
Copyright © 2012 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
More Stories By Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Organizations across the world are increasingly starting to see the benefits of moving more and more services to the cloud. The focus on the cost-saving potential of cloud is rapidly shifting to completely transforming the business with cloud. As organizations are investing enormous sums on technology they are starting to realize that in order to maximize the return on investment and accelerate the business transformation process the first area of focus should be people. By ensuring the organiza...May. 25, 2013 09:15 AM EDT Reads: 1,121 |
By Jeremy Geelan "Since Cloud Expo is running the week of June 10, we thought it'd be a great idea to schedule our Meetup this week. That way, if you have colleagues, friends, or family in town that week for the Expo, you can invite them to join you!" With those words, the OpenStack New York Meetup Group's organizer's launched a landing page this week where anyone interested can register for the June 12 evening event.May. 25, 2013 09:15 AM EDT Reads: 1,114 |
By Jeremy Geelan Organizations want extraordinary results from their IT units. Today's mantra is faster delivery, better quality, cheaper solutions, and safer environments. Many CIOs are implementing cloud computing enterprise architectures to address these challenges with results varying greatly. Why are some organizations seeing only limited results from cloud computing implementations while others are increasing market share, decreasing costs, generating value, and innovating faster? May. 25, 2013 09:00 AM EDT Reads: 3,538 |
By Jeremy Geelan “Big Data analytics will shape the form of nearly every process going forward in time, from the color of the latest fashions, what the candidates say in one town versus another to the chemical composition of the latest super drug,” noted Steve Knodl, Director of Product Management at NextIO, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “Whether these are considered “new” products,” Knodl continued, “or continuous improvement on previous processes is largely in the eyes o...May. 25, 2013 07:00 AM EDT Reads: 6,805 |
By Elizabeth White In an ideal developer/systems administrator’s world, most applications would deploy seamlessly to multiple platforms and scale elastically with minimal effort bringing the unprecedented agility of the cloud within immediate reach of developer teams and IT organizations.
OpenStack, a RackSpace and NASA initiative, is now managed by an independent foundation and is supported by multiple vendors. It defines APIs for compute, storage, networking, services, monitoring, and additional infrastructure...May. 25, 2013 07:00 AM EDT Reads: 2,070 |
By Jeremy Geelan Everyone is virtualizing, but are they realizing any of the promised savings? This overview of IBM's new virtualization optimization solutions will show you how integrated Cloud Solutions like SmartCloud Provisioning and SmartCloud Monitoring can deliver the savings virtualization promises.
Organizations are using intelligent management and analytics to provide the insight needed to optimize their virtualized infrastructure and dramatically improve availability, reduce data storage footprint...May. 25, 2013 07:00 AM EDT Reads: 2,467 |
By Jeremy Geelan In his session at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Intel's Chris Black will review the background of Apache Hadoop, its application, and methods to accelerate data system clusters with Intel SSD technology. The session will overview the genius of Hadoop and provide an overview of the ecosystem landscape.
Cloud Expo/Big Data Expo delegates will learn how the Hadoop framework and SSD technology augment cloud data systems ranging from analytics to on-line transaction pro...May. 25, 2013 06:00 AM EDT Reads: 2,188 |
By Jeremy Geelan One of the most compelling promises of the cloud is that you can pull out a credit card and be working in minutes. No purchase orders to fill out, no equipment to wait for on the loading dock. Just instant access to the resources you need, when you need them. But accessibility comes at a price, and an unintentional consequence may be that you create yet another orphaned identity silo. Enterprise IT has spent years consolidating its mishmash of directories, only to discover that cloud now threate...May. 25, 2013 06:00 AM EDT Reads: 3,489 |
By Elizabeth White SYS-CON Events announced today that Wowrack will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Wowrack’s core expertise lies in high-availability Private and Public Cloud IaaS Hosting Solutions. Wowrack provides a true Hybrid service – where business release all IT management and hardware provisioning – taking the data center and server system administrative headaches off our customer’s shoulders. ...May. 24, 2013 02:00 PM EDT Reads: 1,348 |
By Elizabeth White As enterprises deploy private IaaS clouds into production they are reevaluating their future application delivery models. SUSE and WSO2 believe that private PaaS will leverage the automation and scalability of Private IaaS solutions, such as OpenStack-based SUSE Cloud, to deliver the secure, standardized development environments that will make migrating to an agile, serviceoriented delivery model possible.
In their session at the 12th International Cloud Expo, Chris Haddad, VP of Technology Ev...May. 24, 2013 12:00 PM EDT Reads: 1,685 |
- Cloud People: A Who's Who of Cloud Computing
- Cloud Expo New York Speaker Profile: Dave Linthicum – Cloud Technology Partners
- Cloud Expo New York: Cloud Is Changing the Economics of Business
- Windows Azure IaaS Reaches General Availability
- Cloud Expo New York Speaker Profile: Nicos Vekiarides – TwinStrata
- AMD and Adobe Collaborate on Upcoming Version of Adobe Premiere Pro Software to Enable Breakthrough Video Editing Performance Through Open Standards
- State and Local Governments Adopt Microsoft Dynamics CRM to Improve Citizen Service Delivery
- Enterasys Spotlights SDN's Impact on Traditional Networking in Upcoming Webinar
- New Relic Q1 2013 Blazes Past Growth Targets and Reaches 40,000 Active Customer Accounts
- Best CIO Practices Shared from SHI’s Customers
- Cloud Expo New York: Deploying Hybrid Cloud for Performance and Uptime
- Cloud Expo New York: Delivering Digital Marketing on the Cloud
- Cloud People: A Who's Who of Cloud Computing
- Cloud Expo New York: Best CIO Practices Shared from SHI’s Customers
- Cloud Expo New York Speaker Profile: Dave Linthicum – Cloud Technology Partners
- Cloud Expo New York: Cloud Is Changing the Economics of Business
- Cloud Expo New York: How to Use Google Apps Script
- Windows Azure IaaS Reaches General Availability
- Cloud Expo New York Speaker Profile: Nicos Vekiarides – TwinStrata
- AMD and Adobe Collaborate on Upcoming Version of Adobe Premiere Pro Software to Enable Breakthrough Video Editing Performance Through Open Standards
- Cloud Computing Bootcamp at Cloud Expo New York
- State and Local Governments Adopt Microsoft Dynamics CRM to Improve Citizen Service Delivery
- Enterasys Spotlights SDN's Impact on Traditional Networking in Upcoming Webinar
- New Relic Q1 2013 Blazes Past Growth Targets and Reaches 40,000 Active Customer Accounts
- The Top 150 Players in Cloud Computing
- What is Cloud Computing?
- Six Benefits of Cloud Computing
- The Top 250 Players in the Cloud Computing Ecosystem
- Twenty-One Experts Define Cloud Computing
- What's the Difference Between Cloud Computing and SaaS?
- The Future of Cloud Computing
- Virtualization Conference Keynote Webcast Live on SYS-CON.TV
- A Brief History of Cloud Computing: Is the Cloud There Yet?
- GDS International: Global Warming Scam?
- Cloud Expo Europe 2009 in Prague: Themes & Topics
- Cloud Computing Expo 2009 West: Call for Papers Now Closed








"Since Cloud Expo is running the week of June 10, we thought it'd be a great idea to schedule our Meetup this week. That way, if you have colleagues, friends, or family in town that week for the Expo, you can invite them to join you!" With those words, the OpenStack New York Meetup Group's organizer's launched a landing page this week where anyone interested can register for the June 12 evening event.
Organizations want extraordinary results from their IT units. Today's mantra is faster delivery, better quality, cheaper solutions, and safer environments. Many CIOs are implementing cloud computing enterprise architectures to address these challenges with results varying greatly. Why are some organizations seeing only limited results from cloud computing implementations while others are increasing market share, decreasing costs, generating value, and innovating faster?
“Big Data analytics will shape the form of nearly every process going forward in time, from the color of the latest fashions, what the candidates say in one town versus another to the chemical composition of the latest super drug,” noted Steve Knodl, Director of Product Management at NextIO, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “Whether these are considered “new” products,” Knodl continued, “or continuous improvement on previous processes is largely in the eyes o...
In an ideal developer/systems administrator’s world, most applications would deploy seamlessly to multiple platforms and scale elastically with minimal effort bringing the unprecedented agility of the cloud within immediate reach of developer teams and IT organizations.
OpenStack, a RackSpace and NASA initiative, is now managed by an independent foundation and is supported by multiple vendors. It defines APIs for compute, storage, networking, services, monitoring, and additional infrastructure...
Everyone is virtualizing, but are they realizing any of the promised savings? This overview of IBM's new virtualization optimization solutions will show you how integrated Cloud Solutions like SmartCloud Provisioning and SmartCloud Monitoring can deliver the savings virtualization promises.
Organizations are using intelligent management and analytics to provide the insight needed to optimize their virtualized infrastructure and dramatically improve availability, reduce data storage footprint...
In his session at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Intel's Chris Black will review the background of Apache Hadoop, its application, and methods to accelerate data system clusters with Intel SSD technology. The session will overview the genius of Hadoop and provide an overview of the ecosystem landscape.
Cloud Expo/Big Data Expo delegates will learn how the Hadoop framework and SSD technology augment cloud data systems ranging from analytics to on-line transaction pro...
One of the most compelling promises of the cloud is that you can pull out a credit card and be working in minutes. No purchase orders to fill out, no equipment to wait for on the loading dock. Just instant access to the resources you need, when you need them. But accessibility comes at a price, and an unintentional consequence may be that you create yet another orphaned identity silo. Enterprise IT has spent years consolidating its mishmash of directories, only to discover that cloud now threate...
SYS-CON Events announced today that Wowrack will exhibit at SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Wowrack’s core expertise lies in high-availability Private and Public Cloud IaaS Hosting Solutions. Wowrack provides a true Hybrid service – where business release all IT management and hardware provisioning – taking the data center and server system administrative headaches off our customer’s shoulders. ...
As enterprises deploy private IaaS clouds into production they are reevaluating their future application delivery models. SUSE and WSO2 believe that private PaaS will leverage the automation and scalability of Private IaaS solutions, such as OpenStack-based SUSE Cloud, to deliver the secure, standardized development environments that will make migrating to an agile, serviceoriented delivery model possible.
In their session at the 12th International Cloud Expo, Chris Haddad, VP of Technology Ev...
Although often misunderstood, cloud computing ultimately relies on the same technological underpinnings as traditional server and storage options. While software, platforms and even infrastructure are farmed out to third-party providers, their ability to operate efficiently is constrained by the sam...
Hyper-V Replica is our included asynchronous site-to-site VM replication capability for Windows Server 2012 and our free Hyper-V Server 2012 bare-metal enterprise-grade hypervisor. Using Hyper-V Replica, you can quickly implement a cost-effective disaster recovery plan for your business critical VM...
While movement to the cloud keeps accelerating, fears about security hang on. Let’s take a look at the most common myths about cloud security that might be holding businesses back from taking advantage of the flexibility and scalability of the cloud model.
This is the piece of “common sense” that h...
Imagine if you could take a time machine five years into the future, so that you would know which of today’s new technologies panned out and which did not.
Most companies have only started using cloud in the past two years. But there are some companies that have been using cloud for five years or...
“The last time I checked, people do not change their social security numbers very often...”
While in constant debate over data encryption and ease of access, I encountered a train of thought that made my jaw drop. A tradeshow attendee suggested encrypting everything, but just use a weak algorithm; ...
Don and I have four children, all of whom have had the fortune to take piano lessons (I'm not sure if the youngest would agree he's fortunate at this point in his life but at five, he's not really able to answer the question with any degree of wisdom, anyway. Come to think of it, not sure the other ...
Our prior post, A Roadmap to High-Value Cloud Infrastructure: Disaster Recovery and Data Protection, discussed both the benefits and limitations of a cloud-based disaster recovery (DR) strategy. As we highlighted last week, traditional disaster recovery options leave open a huge hole: At one extreme...
Online collaboration has evolved during the last decade, delivering even greater value -- thanks to a new generation of business technology applications. Forbes Insights released "Collaborating in the Cloud," a Cisco-sponsored study examining the ways business leaders increasingly look at cloud coll...
New technologies allow schools, colleges and universities to analyze absolutely everything that happens. From student behavior, testing results, career development of students as well as educational needs based on changing societies. A lot of this data has already been stored and is used for statist...
A recent Gartner study states that the function of the modern CIO is in flux and that his or her future focus must incorporate digital assets (aka cloud-based data and applications) to remain relevant. Towards the goal of riding the sea change a compiler of stacks to a broker of business needs, secu...














