Welcome!

@CloudExpo Authors: Liz McMillan, Pat Romanski, Elizabeth White, Zakia Bouachraoui, Yeshim Deniz

News Feed Item

Oval Infotel Chooses Ameyo as a Business Start-up Solution

GURGAON, India, December 17, 2012 /PRNewswire/ --

Ameyo Uplifts Customer Experience for Oval Infotel

Oval Infotel India Ltd., an information based business promoting company, goes with Ameyo as their backbone technology for a better Customer Interaction Management (CIM). They were in the hunt for a technology that is easily configurable and customizable. Ameyo suited the necessity and enabled them elevate their customer experience.

     (Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699)

Based in a rural set-up of Belgaum, Oval Infotel, sought for a technology that would assist them in conferring  information to their clients. A technology enabling them to procure critical consumer data, enhance customer satisfaction and measure loyalty with ease was the business need of the hour. Drishti's Ameyo best suited the need. It being easily configurable and customizable, enabled Oval Infotel effectively connect with more customers thereby elevating productivity. They could now self gauge their real time performance and manage SLA's with the assistance of the supervisory graphical dashboard. Through Ameyo, Oval Infotel simplified it's customer interaction management and delivered quality service.

As opined by Mr. Gangadhar Ghasari, Managing Director, Oval Infotel India Ltd, "We at Oval Infotel, specialize in assisting our clients, collect critical consumer data so that customer satisfaction and loyalty can be measured. We were looking for a technology that is customizable and easily configurable. Also, we have to provide our customers with correct information at the right time. Since we had a legacy set-up, we were in great need of an avant garde solution that is versatile and fulfills our need of reaching out to our customers. Ameyo has best suited this need. It's Supervisory Graphical Dashboard has been of a great help to us in our customer interaction management, thereby enabling us to gauge our performance and also manage our SLA's. Hence, we now are aiming at business breakthroughs by delivering quality service to our customers."

Oval Infotel India Ltd., espoused Ameyo as a successful business start up solution. Reaching out more customers was an important business demand for them. Ameyo with it's unique features have accentuated their operations and customer interaction management.

About Oval Infotel India Ltd.:

Oval Infotel India Ltd. is an overall technological information on telephone. One platform to enhance business. Oval Infotel provides services which are user friendly. Its an information based business promoting company, having various services like Virtual Contacts, Virtual Receptionist, Online Scheduler, Appointments, Customer Care, Inbound, Outbound Call Center Services, Telemarketing, Online Order Booking, Estate Management, Etc. 

About Ameyo:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti offers communications solutions that empower more than enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service).

Primary Media Contact: Vijayendra Raj, [email protected], 91-124-4771023

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the public cloud best suits your organization, and what the future holds for operations and infrastructure engineers in a post-container world. Is a serverless world inevitable?
When applications are hosted on servers, they produce immense quantities of logging data. Quality engineers should verify that apps are producing log data that is existent, correct, consumable, and complete. Otherwise, apps in production are not easily monitored, have issues that are difficult to detect, and cannot be corrected quickly. Tom Chavez presents the four steps that quality engineers should include in every test plan for apps that produce log output or other machine data. Learn the steps so your team's apps not only function but also can be monitored and understood from their machine data when running in production.
Wooed by the promise of faster innovation, lower TCO, and greater agility, businesses of every shape and size have embraced the cloud at every layer of the IT stack – from apps to file sharing to infrastructure. The typical organization currently uses more than a dozen sanctioned cloud apps and will shift more than half of all workloads to the cloud by 2018. Such cloud investments have delivered measurable benefits. But they’ve also resulted in some unintended side-effects: complexity and risk. End users now struggle to navigate multiple environments with varying degrees of performance. Companies are unclear on the security of their data and network access. And IT squads are overwhelmed trying to monitor and manage it all.