|By Business Wire||
|December 17, 2012 10:00 PM EST||
CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of software and services-based business support solutions that help clients generate revenue and maximize customer relationships, announced the results of a research initiative conducted by CSG International in partnership with Bangalore-based analyst and research firm, Tonse Telecom.
In a joint research project, CSG and Tonse Telecom interviewed more than forty senior leaders across the cable industry and over 180 cable end-users across the now digitized metros to study the impact of the digitization of the cable industry in India. Following the digitization deadline imposed on four key metros – Mumbai, Delhi, Kolkata and Chennai – CSG hosted the first in a series of VIP Cable Luncheons, bringing together more than sixty cable industry operators, leaders, experts, analysts and media including multi-system and local cable operators, broadcasters, content providers and set-top box suppliers to hear the results of the 2012 Cable Digitization Research Study.
Held in Mumbai, the event also included key note presentations from Ms Roop Sharma, President of the Cable Operators Federation of India; Ltd. Col. (Ret’d) V C Khare, Cable Industry Expert and Advisor; Mr K V Seshasayee, Cable Industry Board Member & Mentor; Mr Sridhar T. Pai, CEO and Founder of Tonse Telecom; and Mr Dwayne Ruffin, Senior Vice President of Market Development at CSG International.
Presented by Mr Pai and revealed for the first time, some of the key findings included:
- Cable operators are expecting a 10% loss of their subscriber base to Direct-To-Home suppliers
- Once the supply chain is stabilized, cable operators are hopeful that Average Revenue Per User (ARPU) will increase by up to 30%
- MSOs (Multi-Systems Operators) are aware they need to acquire the skills to not only deliver the services but to develop a greater appreciation of their customers with more sophisticated marketing and quality customer service
- 95% of cable end-consumers were supportive of digitization, however just 30% expected to have to pay more
- The average number of channels available to digital cable subscribers is approximately 300 with almost all respondents indicating they watched less than 12 channels on a regular basis
- Only 7% of the total survey sample believed the digital experience will not be superior to analog.
All event delegates received a copy of the Key Findings Report which details the results and in-market context for the findings, now available to the public at http://www.csgi.com/resources.
“The region is in the midst of change that is both challenging and extremely exciting. CSG has enabled North American leading multi-channel video providers like Comcast, DISH Network and Time Warner Cable to transform their offerings both through technology and customer experience solutions,” said Dwayne Ruffin, CSG International’s Senior Vice President of Market Development. “As we look at the activities that are taking place in India, we know that our 30 years of experience in helping companies navigate these challenges is unmatched and will be highly beneficial to operators.”
Ms Roop Sharma, President of the Cable Operators Federation of India, spoke about her concerns in relation to the nation-wide digitization deadline of December 2014. “This truly is a mammoth task. Every stakeholder is important and there must be respect for each other. If tariff and infrastructure issues and logistics can be resolved and the cable industry can follow and build a Telecom infrastructure; then I believe nation-wide digitization is possible,” Ms Sharma said.
“With primary customer contact now in the hands of MSOs, it will be imperative that customer satisfaction is upheld in order to avoid subscriber losses to the Direct-To-Home players. Technology has a large role to play here and can be the difference between losing, retaining or growing subscribers and importantly revenues,” added Mr Ruffin.
During the luncheon’s Question & Answer panel discussion, it was revealed that the freedom to choose personalized product bundles can be expected to increase customer satisfaction however, understanding and adapting to these individual preferences will be the key to establishing longstanding and profitable relationships with cable customers.
“The survey gave evidence to the fact that cable service providers need to transform the way in which they offer new services and support to their customers. CSG and Tonse Telecom will be embarking on a follow-up research initiative in 2013 to determine how successful this has been operationally, on the market in general and specifically for the end-users,” said Mr Pai.
Drawing on over 25 years of experience and expertise providing customers with world-class licenses and SaaS based products and solutions, CSG’s billing, customer care and business optimization platform is the premier system for Cable/DBC Communication Service Providers in North America. This pre-integrated platform is relied upon every day to support more than 48 million subscribers of convergent voice, video and data services and used by more than 40,000 customer service agents.
About CSG International
CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cloudian, Inc., is a Foster City, California - based software company specializing in cloud storage software. The main product is Cloudian, an Amazon S3-compliant cloud object storage platform, the bedrock of cloud computing systems, that enables c...
Dec. 22, 2014 01:15 PM EST Reads: 711
ScriptRock makes GuardRail, a DevOps-ready platform for configuration monitoring. Realizing we were spending way too much time digging up, cataloguing, and tracking machine configurations, we began writing our own scripts and tools to handle what is normally an enormous chore. Then we took the concept a step further, giving it a beautiful interface and making it simple enough for our bosses to understand. We named it GuardRail after its function - to allow businesses to move fast and stay sa...
Dec. 22, 2014 12:30 PM EST Reads: 1,571
SYS-CON Media announced today that Sematext launched a popular blog feed on DevOps Journal with over 6,000 story reads over the weekend. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done. Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting an...
Dec. 22, 2014 12:00 PM EST Reads: 1,474
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additional...
Dec. 22, 2014 11:15 AM EST Reads: 2,801
The BPM world is going through some evolution or changes where traditional business process management solutions really have nowhere to go in terms of development of the road map. In this demo at 15th Cloud Expo, Kyle Hansen, Director of Professional Services at AgilePoint, shows AgilePoint’s unique approach to dealing with this market circumstance by developing a rapid application composition or development framework.
Dec. 22, 2014 11:00 AM EST Reads: 2,176
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, p...
Dec. 22, 2014 11:00 AM EST Reads: 3,013
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...
Dec. 22, 2014 09:00 AM EST Reads: 2,065
In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally. DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.
Dec. 21, 2014 07:00 PM EST Reads: 1,543
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 21, 2014 06:00 PM EST Reads: 2,773
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover ...
Dec. 21, 2014 02:00 PM EST Reads: 3,137
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 21, 2014 01:00 PM EST Reads: 2,646
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com...
Dec. 21, 2014 11:30 AM EST Reads: 3,179
Verizon Enterprise Solutions is simplifying the cloud-purchasing experience for its clients, with the launch of Verizon Cloud Marketplace, a key foundational component of the company's robust ecosystem of enterprise-class technologies. The online storefront will initially feature pre-built cloud-based services from AppDynamics, Hitachi Data Systems, Juniper Networks, PfSense and Tervela. Available globally to enterprises using Verizon Cloud, Verizon Cloud Marketplace provides a one-stop shop fo...
Dec. 21, 2014 11:00 AM EST Reads: 2,674
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps become...
Dec. 21, 2014 10:00 AM EST Reads: 2,819
SYS-CON Events announced today that IDenticard will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. IDenticard™ is the security division of Brady Corp (NYSE: BRC), a $1.5 billion manufacturer of identification products. We have small-company values with the strength and stability of a major corporation. IDenticard offers local sales, support and service to our customers across the United States and Canada...
Dec. 21, 2014 10:00 AM EST Reads: 2,767
SYS-CON Events announced today that AIC, a leading provider of OEM/ODM server and storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. AIC is a leading provider of both standard OTS, off-the-shelf, and OEM/ODM server and storage solutions. With expert in-house design capabilities, validation, manufacturing and production, AIC's broad selection of products are highly flexible and are conf...
Dec. 21, 2014 06:30 AM EST Reads: 2,639
AppZero has announced that its award-winning application migration software is now fully qualified within the Microsoft Azure Certified program. AppZero has undergone extensive technical evaluation with Microsoft Corp., earning its designation as Microsoft Azure Certified. As a result of AppZero's work with Microsoft, customers are able to easily find, purchase and deploy AppZero from the Azure Marketplace. With just a few clicks, users have an Azure-based solution for moving applications to the...
Dec. 20, 2014 09:00 AM EST Reads: 1,735
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 20, 2014 08:00 AM EST Reads: 2,323
The cloud is becoming the de-facto way for enterprises to leverage common infrastructure while innovating and one of the biggest obstacles facing public cloud computing is security. In his session at 15th Cloud Expo, Jeff Aliber, a global marketing executive at Verizon, discussed how the best place for web security is in the cloud. Benefits include: Functions as the first layer of defense Easy operation –CNAME change Implement an integrated solution Best architecture for addressing network-l...
Dec. 20, 2014 05:00 AM EST Reads: 2,176