|By Jay O'Donnell||
|December 27, 2012 06:11 AM EST||
Evolving regulatory compliance requirements can be a major headache for the IT teams responsible for identity and access management (IAM). Sarbanes Oxley, the wide range of privacy regulations and other federal requirements, have transformed IAM from a problem that keeps the chief information security officer up at night into a true business concern shared by all company executives. Knowing who has access to what information within your organization - and whether they should have that access - is a deceptively complex issue that has the potential to drive a wedge between even the healthiest of relationships across the business.
On the surface, it may seem as though the nuts and bolts of IAM should reside in a company's IT department. This is because there are many islands of information stored in databases across the business that are managed and administered by the IT team. In addition, employee access to particular areas of the network is usually enabled and revoked by IT.
The problem is that these functions are just the tip of the iceberg when it comes to effectively managing your identity governance program.
IAM Is Driven by Business Requirements
It has long been recognized that identity and access management must be process-driven if it is to gain any longer-term traction within an organization. In fact, Gartner highlighted the importance of process in a 2005 research report, stating that "Identity and access management is not only a set of technologies but also a set of processes that address fundamental issues about handling the strategic asset of identity in any enterprise. Establishing a long-term solution for managing identity requires understanding these basic processes."
Why is the process so important?
Any change to the identity of an employee is triggered by the business. The identity attributes of an employee are created when they are hired (onboarding), changed when they are promoted or assigned new responsibilities (change in responsibility), and must be restricted when they leave the organization (offboarding).
A strong partnership between IT and the company's business divisions is essential to ensure that:
- There is a process to capture all of the changes that happen to the identity of an employee during their life cycle within an organization.
- The business has established and approved the policies under which employee access will be granted or denied.
- Changes are processed within the identified framework (i.e., no one is given access "through the backdoor").
By involving business owners early in the development of your IAM program - including human resources as it traditionally "owns" the bulk of employee attributes, like name, address, social security number and banking information - companies will improve the chances of executing their IAM goals on time and on budget.
Create a Culture of Continuous Compliance
Traditional approaches to identity and access governance take a reactive approach to meeting compliance requirements. If the sole measure of success is the ability to generate an attestation report, the company will always be in "firefighting" mode. It is far better to prevent access violations from happening than trying to chase them down once they occur. At that point, the security breach has already taken place, inappropriate access has already been granted and the damage has been done.
The goal of an effective identity governance initiative should be to ensure that employees are only given the access that is assigned to them under a clearly defined set of rules in accordance with company policy. On the other hand, requests for access that would violate a policy (e.g., separation of duties) should be denied and the appropriate manager should be alerted that a request has been made that would violate company policy. By working with business divisions to set these proactive policy parameters up front, the company is able to create a true culture of continuous compliance.
Your IAM Program Should Deliver More than Compliance
Compliance is a necessary evil. However, if handled correctly, compliance can also create the opportunity for meaningful efficiency improvements and cost reductions throughout an organization.
By managing the identity of your employees centrally and establishing proper business processes to manage identities, companies are able to:
- Shorten new employee onboarding time to less than a day: It is important to capture the primary attributes needed to create an employee identity during the onboarding process and feed this information to all related systems (e.g., payroll, HR, Active Directory, SAP). This approach gives employees the access and assets they need to be productive on their first day with the company.
- Eliminate repetitive manual data entry: A large Canadian retailer recently identified more than 90 attributes that make up the identity of their employees. More important, it also realized that these attributes were being manually re-entered up to ten times for different purposes across the company. Once it began managing their identity administration centrally, the retailer was able to capture data with no re-entry, thereby eliminating hundreds of redundant entries per employee.
- Lower administrative costs: Improving time to productivity, streamlining administrative functions, and simplifying audits will result in millions of dollars saved, depending on the size of the organization.
Learn from Past Failures
Many organizations have been down the IAM solution path before with varying degrees of success. The problem-solving responsibility has traditionally been handed off to - you guessed it - the IT department, which typically attempts to solve the issue via technological solutions. As discussed earlier, the challenge is that the IT department is trying to solve the issue when it doesn't own the information or the process. Attempting an IT-only fix, centered around third-party technology and buy-in from other departments, leads to annoyance at best and losses in time and capital at worse.
In spite of these challenges, there is hope for organizations looking for the Holy Grail of IAM. Below are some best practices organizations can employ to improve their internal IAM processes:
- Solicit business involvement early: IT cannot solve the problem alone. They're the custodians and the business is the end user. IT must engage with business and HR in lay language and find common denominators.
- Create an identity warehouse: Conduct a thorough cleaning of identity data housed by various internal systems so there is easy reconciliation and clear visibility into access granted to employees.
- Fix the controls: Implement procedures early in the business process (i.e., during onboarding), and make sure they are followed, to derive the most value from your identity and access management program.
- Process, process, process: IT spends a significant portion of its time and budget on the dreary work of managing identities. IT and the business divisions can realize measurable benefits from implementing processes that drive down wasted time and money.
- Go paperless: Going paperless with IAM liberates employees from the stacks of paper on their desks. An electronic IAM system can lighten the load across divisions by identifying holdups and speeding timelines.
- Prevention is the key: Get away from the "putting out the fires" mentality. True process control means that fires are prevented.
Approaching IAM in a process-oriented way allows organizations to deal with potential problems proactively. When implemented properly, these best practices can help streamline IAM processes across all organizational departments, resulting in shortened onboarding, reduced costs, increased efficiency and regulatory compliance. Those are goals the whole company can get behind.
XebiaLabs has announced record growth and major highlights for 2014. These milestones include: Triple-digit worldwide revenue growth. Record number of new customers including 3M, Allianz, American Express, Credit Agricole, Digital Globe, Electronic Arts, EMC, Expedia, Fandango / NBC Universal, GATX, General Electric, ING, KPMG, Liberty Mutual, Natixis, Paychex, Providence Health, Societe General, Thomson Reuters TIIA-CREF and Umpqua Bank.
Feb. 28, 2015 01:30 AM EST Reads: 1,638
CodeFutures has announced Dan Lynn as its new CEO. Lynn assumes the role from Founder Cory Isaacson, who has joined RMS and will now serve as chairman of CodeFutures. Lynn brings more than 14 years of advanced technology and business success experience, and will help CodeFutures build on its industry leadership around its Agile Big Data initiatives. His technical expertise will be invaluable in advancing CodeFutures’ AgilData platform and new processes for streamlining and gaining value from gro...
Feb. 28, 2015 12:15 AM EST Reads: 1,991
Roberto Medrano, Executive Vice President at SOA Software, had reached 30,000 page views on his home page - http://RobertoMedrano.SYS-CON.com/ - on the SYS-CON family of online magazines, which includes Cloud Computing Journal, Internet of Things Journal, Big Data Journal, and SOA World Magazine. He is a recognized executive in the information technology fields of SOA, internet security, governance, and compliance. He has extensive experience with both start-ups and large companies, having been ...
Feb. 27, 2015 09:30 PM EST Reads: 835
“We just completed the roll out of our first public and private cloud offerings, which are a combination of public, hybrid, and private cloud,” stated Erik Levitt, CEO of Open Data Centers, in this SYS-CON.tv interview at the 14th International Cloud Expo®, held June 10-12, 2014, at the Javits Center in New York City. Cloud Expo® 2014 Silicon Valley, November 4–6, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the...
Feb. 27, 2015 07:00 PM EST Reads: 6,067
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applicatio...
Feb. 27, 2015 05:00 PM EST Reads: 1,229
VictorOps is making on-call suck less with the only collaborative alert management platform on the market. With easy on-call scheduling management, a real-time incident timeline that gives you contextual relevance around your alerts and powerful reporting features that make post-mortems more effective, VictorOps helps your IT/DevOps team solve problems faster.
Feb. 27, 2015 05:00 PM EST Reads: 1,091
Skeuomorphism usually means retaining existing design cues in something new that doesn’t actually need them. However, the concept of skeuomorphism can be thought of as relating more broadly to applying existing patterns to new technologies that, in fact, cry out for new approaches. In his session at DevOps Summit, Gordon Haff, Senior Cloud Strategy Marketing and Evangelism Manager at Red Hat, will discuss why containers should be paired with new architectural practices such as microservices ra...
Feb. 27, 2015 04:00 PM EST Reads: 1,280
Companies today struggle to manage the types and volume of data their customers and employees generate and use every day. With billions of requests daily, operational consistency can be elusive. In his session at Big Data Expo, Dave McCrory, CTO at Basho Technologies, will explore how a distributed systems solution, such as NoSQL, can give organizations the consistency and availability necessary to succeed with on-demand data, offering high availability at massive scale.
Feb. 27, 2015 03:45 PM EST Reads: 2,107
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, de...
Feb. 27, 2015 03:30 PM EST Reads: 3,932
The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information. In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focu...
Feb. 27, 2015 03:15 PM EST Reads: 1,148
Security can create serious friction for DevOps processes. We've come up with an approach to alleviate the friction and provide security value to DevOps teams. In her session at DevOps Summit, Shannon Lietz, Senior Manager of DevSecOps at Intuit, will discuss how DevSecOps got started and how it has evolved. Shannon Lietz has over two decades of experience pursuing next generation security solutions. She is currently the DevSecOps Leader for Intuit where she is responsible for setting and driv...
Feb. 27, 2015 03:00 PM EST Reads: 2,116
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - is now accepting submissions to demo smart cars on the Expo Floor. Smart car sponsorship benefits include general brand exposure and increasing engagement with the developer ecosystem.
Feb. 27, 2015 02:00 PM EST Reads: 1,637
Operational Hadoop and the Lambda Architecture for Streaming Data Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing...
Feb. 27, 2015 02:00 PM EST Reads: 1,123
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes ...
Feb. 27, 2015 01:45 PM EST Reads: 1,046
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, it is now feasible to create a rich desktop and tuned mobile experience with a single codebase, without compromising performance or usability.
Feb. 27, 2015 01:15 PM EST Reads: 923
Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker. Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of bein...
Feb. 27, 2015 01:15 PM EST Reads: 2,344
SYS-CON Events announced today Arista Networks will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Arista Networks was founded to deliver software-driven cloud networking solutions for large data center and computing environments. Arista’s award-winning 10/40/100GbE switches redefine scalability, robustness, and price-performance, with over 3,000 customers and more than three million cloud networking ports depl...
Feb. 27, 2015 01:00 PM EST Reads: 1,395
FedRAMP is mandatory for government cloud deployments and businesses need to comply in order to provide services for federal engagements. In his session at 16th Cloud Expo, Abel Sussman, Director for Coalfire Public Sector practice, will review the Federal Risk and Authorization Management Program (FedRAMP) process and provide advice on overcoming common compliance obstacles.
Feb. 27, 2015 01:00 PM EST Reads: 1,475
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, will explain the best practices of continuous testing at high scale, which is r...
Feb. 27, 2015 01:00 PM EST Reads: 1,016
Software is eating the world. Companies that were not previously in the technology space now find themselves competing with Google and Amazon on speed of innovation. As the innovation cycle accelerates, companies must embrace rapid and constant change to both applications and their infrastructure, and find a way to deliver speed and agility of development without sacrificing reliability or efficiency of operations. In her Day 2 Keynote DevOps Summit, Victoria Livschitz, CEO of Qubell, discussed...
Feb. 27, 2015 12:30 PM EST Reads: 3,782