|By PR Newswire||
|December 31, 2012 01:26 AM EST||
GURGAON, India, December 31, 2012 /PRNewswire/ --
Drishti's Ameyo has Been Opted as the Technology Solution to Boost up Customer Interactions, by CaratLane.com
CaratLane.com is one of India's prominent e-commerce companies that deals in diamonds and has earned its fame as one of the most distinguished online brands from the very onset. It commenced business with an ambition to transform the purchase of diamonds and diamond jewelleries in the Indian market. Therefore, in order to materialize it's business wishlist, CaratLane.com chose Ameyo as their backbone technology.
CaratLane was in the hunt of a technology that could assist them in monitoring calls. They wanted to record and track the interactions between a customer and an agent ensuring quality service to diamond buyers. They were initially using a legacy PBX setup which only enabled them to make or recieve calls, but had no provision for calls to be gauged or scrutinized. Also, they needed an advanced IVR setup with ACD which directed customers to relative departments and also managed calls after office hours.
In reference to this, Divya Ravindran, Manager - Sales, CaratLane.com informs, "We are a renowned dealer of wide varieties of solitaires and diamond jewellery, and were in the hunt for a platform which would ensure a complete customer interaction management. We demanded a solution that could handle calls for our premier customers with no hassles. We also aimed at providing specific customer details to our contact center agents and monitor calls as each call is of high value. Ameyo best suited our requirements, by enabling segregation of calls through AMEYO's priority based routing thereby, directing customers to the relevant agents for quick query resolution. Its IVR solution has made calls streamlined thus; making customer interaction simplified."
With the help of the advanced IVR, calls could now be segregated wherein customers were routed to the respective departments and they received quick responses to their queries. The Voice Logger feature of AMEYO maintained voice logs on interactions executed between customer and agent which enabled them take steps to improve their service quality further. In addition to these features, AMEYO also offered them with the provision to create reports on the calls which the traditional technology they used was devoid of. This feature kept a track on the number of calls attended as well as the calls dropped. CaratLane.com has witnessed a considerable transition in its operations through CIM solution, Ameyo.
CaratLane.com is one of India's leading e-commerce companies and one of the most visible online brands since its inception. It was started with a mission to change the way diamonds and diamond jewellery are bought in India. The site boasts of the largest range of diamonds & diamond designs in the country. Sparkling solitaires & precious diamond and gemstone jewellery leave their portal daily, to reach delighted customers.It has begun operations in the face of a definite scope for creating an online diamond jewellery business in India.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
Primary Media Contact: Vijayendra Raj, [email protected], 91-124-4771000
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Feb. 1, 2015 01:00 PM EST Reads: 2,717
Today, IT is not just a cost center. IT is an enabler and driver of business. With the emergence of the hybrid cloud paradigm, IT now has increasingly more capabilities to create new strategic opportunities for a business. Hybrid cloud allows an organization to utilize multi-tenant public clouds, dedicated private clouds, bare metal hosting, and the associated support and services for the right use cases through an on-demand, XaaS model. This model of IT creates tremendous opportunities for busi...
Feb. 1, 2015 01:00 PM EST Reads: 1,692
Cloud computing started a technology revolution; now DevOps is driving that revolution forward. By enabling new approaches to service delivery, cloud and DevOps together are delivering even greater speed, agility, and efficiency. No wonder leading innovators are adopting DevOps and cloud together! In his session at DevOps Summit, Andi Mann, Vice President of Strategic Solutions at CA Technologies, explored the synergies in these two approaches, with practical tips, techniques, research data, wa...
Feb. 1, 2015 01:00 PM EST Reads: 3,275
Software AG and Wipro Ltd. have announced a joint solution platform for streaming analytics that provides real-time actionable intelligence for the Internet of Things (IoT) market. “The key to successfully addressing the IoT market is the ability to rapidly build and evolve apps that tap into, analyze and make smart decisions on fast, big data”, said John Bates, Global Head of Industry Solutions and CMO, Software AG. To address the huge market potential created by streaming analytics in conj...
Feb. 1, 2015 01:00 PM EST Reads: 1,192
Appcore deploys cloud for service providers based on the Apache Cloud set. In this demo at 15th Cloud Expo, Nate Gordon, Director of Technology at Appcore, shows their new product that's coming out in January - Appcore Atlas, which is focused on deploying private clouds based on CloudStack in 15 minutes or less. Our upcoming June 9-11, 2015, event in New York City will present a total of 10 simultaneous tracks (the largest conference content in the world) by an all-star faculty, over three days...
Feb. 1, 2015 01:00 PM EST Reads: 1,634
Amazon, Google and Facebook are household names in part because of their mastery of Big Data. But what about organizations without billions of dollars to spend on Big Data tools - how can they extract value from their data? In his session at 6th Big Data Expo®, Ali Ghodsi, Co-Founder and Head of Engineering at Databricks, discussed how the zero management cost and scalability of the cloud is addressing the challenges and pain points that data engineers face when working with Big Data. He also s...
Feb. 1, 2015 01:00 PM EST Reads: 2,544
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, ...
Feb. 1, 2015 01:00 PM EST Reads: 3,022
IBM has announced a new strategic technology services agreement with Anthem, Inc., a health benefits company in the U.S. IBM has been selected to provide operational services for Anthem's mainframe and data center server and storage infrastructure for the next five years. Among the benefits of the relationship, Anthem has the ability to leverage IBM Cloud solutions that will help increase the ease, availability and speed of adding infrastructure to support new business requirements.
Feb. 1, 2015 01:00 PM EST Reads: 1,609
The term culture has had a polarizing effect among DevOps supporters. Some propose that culture change is critical for success with DevOps, but are remiss to define culture. Some talk about a DevOps culture but then reference activities that could lead to culture change and there are those that talk about culture change as a set of behaviors that need to be adopted by those in IT. There is no question that businesses successful in adopting a DevOps mindset have seen departmental culture change, ...
Feb. 1, 2015 12:45 PM EST Reads: 2,672
CA Technologies released a new study – “DevOps: The Worst-Kept Secret to Winning in the Application Economy” – that reveals that 82% of enterprises in Asia Pacific and Japan (APJ) already have or plan to adopt a DevOps strategy, a 12 point increase from last year’s figure of 70%. DevOps is a methodology which helps foster collaboration between the teams that create and test applications (Dev) with those that maintain them in production environments (Ops). Vanson Bourne conducted the survey with...
Feb. 1, 2015 12:30 PM EST Reads: 860
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete...
Feb. 1, 2015 12:15 PM EST Reads: 2,777
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective ...
Feb. 1, 2015 12:00 PM EST Reads: 2,903
SYS-CON Events announced today that that Innodisk, the service-driven provider of industrial embedded flash and DRAM storage products and technologies, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Innodisk is a service-driven provider of industrial embedded flash and DRAM storage products and technologies. With satisfied customers across the embedded, aerospace and defense, cloud storage markets an...
Feb. 1, 2015 12:00 PM EST Reads: 1,005
At 15th Cloud Expo, Shrikant Pattathil, Executive Vice President at Harbinger Systems, demos a video delivery platform that helps you do interactive videos. He discusses how Harbinger is accomplishing it in the cloud world, the problems they faced and the choices they made to get around these problems.
Feb. 1, 2015 11:45 AM EST Reads: 1,765
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Feb. 1, 2015 11:45 AM EST Reads: 3,101
Fundamentally, SDN is still mostly about network plumbing. While plumbing may be useful to tinker with, what you can do with your plumbing is far more intriguing. A rigid interpretation of SDN confines it to Layers 2 and 3, and that's reasonable. But SDN opens opportunities for novel constructions in Layers 4 to 7 that solve real operational problems in data centers. "Data center," in fact, might become anachronistic - data is everywhere, constantly on the move, seemingly always overflowing. Net...
Feb. 1, 2015 11:15 AM EST Reads: 3,031
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps become...
Feb. 1, 2015 11:00 AM EST Reads: 3,661
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at ...
Feb. 1, 2015 11:00 AM EST Reads: 2,614
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, demonstrated how to approach creating broadly successful connected customer solutions using real world business transformation studies including New England BioLabs and more.
Feb. 1, 2015 10:45 AM EST Reads: 2,818