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@CloudExpo Authors: Lori MacVittie, Jason Bloomberg, Elizabeth White, Victoria Livschitz, Pat Romanski

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magicJack Named Best VoIP Company by Consumers

magicJack VocalTec, Ltd. (Nasdaq: CALL), the Voice Experts and cloud communications leader that invented voice over IP (VoIP) in 1994 and has sold more than 10 million magicJacks®, recently received the 2013 Frost & Sullivan North American Consumers’ Choice Award for Overall Best VoIP Service Provider. Incredibly, the company was rated number one in all five categories: overall quality, ease of use, billing practices, value and pricing. On a seven-point rating scale, magicJack receives top scores, including:

  • Pricing: 6.7/7
  • Value: 6.6/7
  • Ease of use: 6.3/7

In addition to announcing magicJack as the highest-rated VoIP service in the industry, Frost & Sullivan’s Consumer Communications Preferences Survey revealed that in terms of the number of VoIP customers in the United States, magicJack ranks fourth, only behind behemoths Comcast, AT&T and Time Warner Cable. The company’s service is much more popular among consumers with incomes below $35,000, and also is popular with family income levels of $100,000 to $200,000.

“We have been tracking the evolution of Internet-delivered services for some time,” notes Mike Jude, program manager for Frost & Sullivan. “magicJack demonstrates that such services are now entering the main stream. The fact that magicJack rated so highly in quality and value indicates that it is definitely providing a service that its customers like…and more importantly, want.”

“I would like to thank our leadership and dedicated staff for their perseverance, hard work, innovation and creativity, enabling magicJack to receive this prestigious award,” said Gerald Vento, magicJack’s newly appointed CEO. “Our popular magicJack PLUS and magicJack APP not only deliver the best value and price, but have the best voice quality, too, an unstoppable proposition for consumers. We will continue this tradition of excellence with the newest magicJack products arriving later this year and with other future groundbreaking products. The company’s employees who have been in the business more than 20 years may consider this their most important lifetime achievement award. What a great way to start as the new CEO.”

For more information on magicJack’s award, please refer to Frost & Sullivan’s award announcement, or visit the website at

About magicJack VocalTec Ltd.

magicJack VocalTec Ltd. (Nasdaq: CALL), the inventor of VoIP, including the softphone and magicJack, has the goal of becoming the leading international provider of global voice over many platforms. The Company has achieved sales of more than 10 million of the easy-to-use, award-winning magicJack since the device’s launch in 2008, and has the use of more than 30 patents, some dating to when the Company invented VoIP. It is the largest-reaching CLEC (Competitive Local Exchange Carrier) in the United States in terms of area codes available and certification in number of states, and the network has historically had uptime of over 99.99 percent.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, and career best practices, as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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