|By PR Newswire||
|January 17, 2013 11:00 AM EST||
COLUMBIA, S.C., Jan. 17, 2013 /PRNewswire/ -- Unitrends, the leading provider of all-in-one backup, archiving, instant recovery and disaster recovery solutions, today announced it will expand its customer support ranks in the company's Columbia, S.C., headquarters. The announcement comes amid unprecedented growth for the company. Unitrends achieved 88 percent growth in sales 2012 over 2011, and its performance in service and support was equally enviable: The company's customer satisfaction rate exceeded 98 percent for the year.
"Many technology companies view customer support as a cost center, one that can be transformed into a consulting engagement by holding customers' feet to the fire when they need help the most," said Mike Coney, CEO of Unitrends. "That's an awful practice, and at Unitrends, we feel strongly that no matter how effective our technologies are, the people behind them are our most powerful asset. We want our customers to sleep well at night knowing that if they find themselves in a disaster – one that jeopardizes their data and their jobs – help from a knowledgeable and dedicated Unitrends employee with the authority to make things right is one phone call or email away. That contrasts sharply with those who employ call centers that give the appearance of providing customer service – which, unfortunately, is all too common in the industry today."
Unitrends plans to hire a significant number of customer-facing technical support engineers and senior customer support engineers. The hiring push is the most recent in a year that saw the company create numerous jobs. Last month, Inc. Magazine recognized Unitrends as one of the top five job creators in South Carolina in its inaugural Hire Power Awards. All of the new support engineers will be based in Columbia and will work in a team that has already distinguished itself within the IT community and in communities like Spiceworks. The company's also hiring across a variety of functional areas.
Recent customer comments directed to Unitrends' leadership regarding the quality of the Columbia-based customer support staff – notable because they represent the norm, not the exception, include:
- "Just wanted to share our gratitude for all the assistance, guidance and wealth of information that Joel was able to provide us in a time of need." – Mohamed A., Tri-State Consumer Insurance
- "Support is always great from Unitrends. Probably the best support I receive from any vendor. I like that you always get a live person when calling a support number. The technicians are always patient and eager to help." – Patrick V., Maryhaven Center of Hope
- "John rocks. He is technically very sound. Also, he is very patient when dealing with complicated issues." – Scott D., BPI Information Systems, Ohio
- "Jonathan was the support engineer. He quickly diagnosed and resolved the issue. Couldn't have asked for more." – Jeff S., Summit Medical Center
- "Chris was very persistent in finding a solution. This paid off in that we were able to recover the system without reinstalling the application." – Bill B., Saddle Creek Corporation
- "Please convey my gratitude to Shaka. As always the dialogue is always professional and he communicates all technical aspects clearly. Unlike other vendors' support analysts, Shaka seems to always bring his good nature to each session and shares his knowledge so that I can address and remediate similar problems should I encounter them..." – Victor M., Aluminum Ladder
- "Aaron was great to work with. He took ownership of my issue and resolved it very quickly." – Patrick S., Alere Home Monitoring
- "Kimberly has given me outstanding service every time I have been assigned her for new Unitrends 712 appliance questions. Not only is she knowledgeable and quick to solve any issue or question, but she's also a pleasure to work with. I make many technical support calls to other hardware and software companies and I can easily say that I wish all support engineers show such excellent attention to detail." – Jeanine P., Midwest Precision Too & Die
- "My issue was resolved quickly. Unitrends' support tech Damian was great!" – Kerry M., Blue River Valley Schools
Unitrends' technical support engineers gauge their success by a wide range of criteria. This includes how long it takes to fix any problems the customer encountered in the course of disasters, such as natural events like hurricanes, or when addressing any technical questions that arise in their networks – for example, when they deploy new virtual assets or move to the cloud. Unitrends' technical support engineers also track customers' questions to proactively determine where they can eliminate problems before they happen. In addition, customer support calls, on average, are answered in three rings or less.
"Today's networks are more complex than ever and require virtualized, cloud-based and physical assets to work together flawlessly," added Coney. "The reality in data protection today is that you will need help at some point, and when you do, who answers that call or email is very important."
The trusted provider of all-in-one backup solutions, Unitrends enables its customers to focus on their business instead of backup. The company's family of scalable, all-in-one appliances and software solutions for backup, archiving, instant recovery and disaster recovery protects corporate data, over 100 different versions of servers, operating systems (including Windows, Hyper-V, VMware, Mac OS, Linux, AIX, Solaris and many others), SAN, NAS, hypervisors (including Hyper-V and VMware) and applications (including Exchange, SQL, Oracle and many others). Unitrends is the preferred choice of IT professionals because the company sets the standard in virtual, physical and cloud server data protection with instant recovery that enables complete system recovery in less than five minutes while Unitrends' pricing offers the lowest TCO in the industry. Unitrends' U.S.-based support team boasts a 99% customer satisfaction rate. Visit www.unitrends.com.
Jackie Gerbus for Unitrends, Inc.
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile ...
Mar. 5, 2015 01:45 PM EST Reads: 3,356
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes ...
Mar. 5, 2015 01:45 PM EST Reads: 1,419
Docker has acquired software-defined networking (SDN) startup SocketPlane. SocketPlane, which was founded in Q4, 2014, with a vision of delivering Docker-native networking, has been an active participant in shaping the initial efforts around Docker’s open API for networking. The explicit focus of the SocketPlane team within Docker will be on collaborating with the partner community to complete a rich set of networking APIs that addresses the needs of application developers and network and system...
Mar. 5, 2015 01:45 PM EST Reads: 914
Docker is an excellent platform for organizations interested in running microservices. It offers portability and consistency between development and production environments, quick provisioning times, and a simple way to isolate services. In his session at DevOps Summit at 16th Cloud Expo, Shannon Williams, co-founder of Rancher Labs, will walk through these and other benefits of using Docker to run microservices, and provide an overview of RancherOS, a minimalist distribution of Linux designed...
Mar. 5, 2015 01:45 PM EST Reads: 629
The results of a global study commissioned by CA Technologies reveal that mobile and desktop applications have become the new battleground for brand loyalty. In today’s software-driven world, where consumers are more discerning about what they expect from applications, the reality is that businesses that fail to deliver a positive application experience risk losing as much as a quarter of their customer base. “Consumers no longer view applications as nice-to-have novelties. They now have a hug...
Mar. 5, 2015 01:27 PM EST Reads: 125
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, it is now feasible to create a rich desktop and tuned mobile experience with a single codebase, without compromising performance or usability.
Mar. 5, 2015 01:15 PM EST Reads: 1,332
IBM has announced that SoftLayer will offer OpenPOWER-based servers as part of its portfolio of cloud-based services. With the new offering, clients will be able to select OpenPOWER-based “bare metal” servers when configuring their cloud-based IT infrastructure from SoftLayer, an IBM company. Leveraging the OpenPOWER Foundation design concept, the servers were developed to help clients better manage data-intensive workloads on public and private clouds. Increasingly cloud technologies, bot...
Mar. 5, 2015 01:00 PM EST Reads: 361
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures...
Mar. 5, 2015 01:00 PM EST Reads: 1,037
SYS-CON Events announced today Arista Networks will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Arista Networks was founded to deliver software-driven cloud networking solutions for large data center and computing environments. Arista’s award-winning 10/40/100GbE switches redefine scalability, robustness, and price-performance, with over 3,000 customers and more than three million cloud networking ports depl...
Mar. 5, 2015 01:00 PM EST Reads: 1,700
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, will explain the best practices of continuous testing at high scale, which is r...
Mar. 5, 2015 01:00 PM EST Reads: 1,406
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch ...
Mar. 5, 2015 01:00 PM EST Reads: 1,125
CommVault has announced that top industry technology visionaries have joined its leadership team. The addition of leaders from companies such as Oracle, SAP, Microsoft, Cisco, PwC and EMC signals the continuation of CommVault Next, the company's business transformation for sales, go-to-market strategies, pricing and packaging and technology innovation. The company also announced that it had realigned its structure to create business units to more directly match how customers evaluate, deploy, op...
Mar. 5, 2015 12:45 PM EST Reads: 734
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial C...
Mar. 5, 2015 12:30 PM EST Reads: 3,376
Performance is the intersection of power, agility, control, and choice. If you value performance, and more specifically consistent performance, you need to look beyond simple virtualized compute. Many factors need to be considered to create a truly performant environment. In his General Session at 15th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, discussed how to take advantage of a multitude of compute options and platform features to make cloud the cornerstone of your onlin...
Mar. 5, 2015 12:00 PM EST Reads: 3,693
Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker. Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of bein...
Mar. 5, 2015 12:00 PM EST Reads: 2,753
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @Things...
Mar. 5, 2015 12:00 PM EST Reads: 1,504
Security can create serious friction for DevOps processes. We've come up with an approach to alleviate the friction and provide security value to DevOps teams. In her session at DevOps Summit, Shannon Lietz, Senior Manager of DevSecOps at Intuit, will discuss how DevSecOps got started and how it has evolved. Shannon Lietz has over two decades of experience pursuing next generation security solutions. She is currently the DevSecOps Leader for Intuit where she is responsible for setting and driv...
Mar. 5, 2015 12:00 PM EST Reads: 2,521
Platform-as-a-Service (PaaS) is a technology designed to make DevOps easier and allow developers to focus on application development. The PaaS takes care of provisioning, scaling, HA, and other cloud management aspects. Apache Stratos is a PaaS codebase developed in Apache and designed to create a highly productive developer environment while also supporting powerful deployment options. Integration with the Docker platform, CoreOS Linux distribution, and Kubernetes container management system ...
Mar. 5, 2015 11:45 AM EST Reads: 2,609
Even as cloud and managed services grow increasingly central to business strategy and performance, challenges remain. The biggest sticking point for companies seeking to capitalize on the cloud is data security. Keeping data safe is an issue in any computing environment, and it has been a focus since the earliest days of the cloud revolution. Understandably so: a lot can go wrong when you allow valuable information to live outside the firewall. Recent revelations about government snooping, along...
Mar. 5, 2015 11:15 AM EST Reads: 904
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
Mar. 5, 2015 11:00 AM EST Reads: 2,887