Welcome!

@CloudExpo Authors: Ed Featherston, Rostyslav Demush, Jamie Madison, Jason Bloomberg, Greg Pierce

News Feed Item

Unitrends to Expand Customer Support Ranks in South Carolina

Unitrends' expansion plans reflect a strong commitment to customer support amid dramatic company growth; in 2012 the company's customer satisfaction rate exceeded 98 percent

COLUMBIA, S.C., Jan. 17, 2013 /PRNewswire/ -- Unitrends, the leading provider of all-in-one backup, archiving, instant recovery and disaster recovery solutions, today announced it will expand its customer support ranks in the company's Columbia, S.C., headquarters. The announcement comes amid unprecedented growth for the company. Unitrends achieved 88 percent growth in sales 2012 over 2011, and its performance in service and support was equally enviable: The company's customer satisfaction rate exceeded 98 percent for the year.

(Logo:  http://photos.prnewswire.com/prnh/20120913/NE73919LOGO )

Click to Tweet: Join our team! @Unitrends_Inc is looking to expand its unrivaled customer support staff in Columbia, S.C. #jobs http://bit.ly/101tfzJ

"Many technology companies view customer support as a cost center, one that can be transformed into a consulting engagement by holding customers' feet to the fire when they need help the most," said Mike Coney, CEO of Unitrends.  "That's an awful practice, and at Unitrends, we feel strongly that no matter how effective our technologies are, the people behind them are our most powerful asset.  We want our customers to sleep well at night knowing that if they find themselves in a disaster – one that jeopardizes their data and their jobs – help from a knowledgeable and dedicated Unitrends employee with the authority to make things right is one phone call or email away. That contrasts sharply with those who employ call centers that give the appearance of providing customer service – which, unfortunately, is all too common in the industry today."

Unitrends plans to hire a significant number of customer-facing technical support engineers and senior customer support engineers.  The hiring push is the most recent in a year that saw the company create numerous jobs.  Last month, Inc. Magazine recognized Unitrends as one of the top five job creators in South Carolina in its inaugural Hire Power Awards. All of the new support engineers will be based in Columbia and will work in a team that has already distinguished itself within the IT community and in communities like Spiceworks.  The company's also hiring across a variety of functional areas. 

Recent customer comments directed to Unitrends' leadership regarding the quality of the Columbia-based customer support staff – notable because they represent the norm, not the exception, include:

  • "Just wanted to share our gratitude for all the assistance, guidance and wealth of information that Joel was able to provide us in a time of need." – Mohamed A., Tri-State Consumer Insurance
  • "Support is always great from Unitrends.  Probably the best support I receive from any vendor.  I like that you always get a live person when calling a support number.  The technicians are always patient and eager to help." – Patrick V., Maryhaven Center of Hope
  • "John rocks.  He is technically very sound.  Also, he is very patient when dealing with complicated issues." – Scott D., BPI Information Systems, Ohio
  • "Jonathan was the support engineer.  He quickly diagnosed and resolved the issue.  Couldn't have asked for more." – Jeff S., Summit Medical Center
  • "Chris was very persistent in finding a solution.  This paid off in that we were able to recover the system without reinstalling the application." – Bill B., Saddle Creek Corporation
  • "Please convey my gratitude to Shaka.  As always the dialogue is always professional and he communicates all technical aspects clearly.  Unlike other vendors' support analysts, Shaka seems to always bring his good nature to each session and shares his knowledge so that I can address and remediate similar problems should I encounter them..." – Victor M., Aluminum Ladder
  • "Aaron was great to work with.  He took ownership of my issue and resolved it very quickly." – Patrick S., Alere Home Monitoring
  • "Kimberly has given me outstanding service every time I have been assigned her for new Unitrends 712 appliance questions.  Not only is she knowledgeable and quick to solve any issue or question, but she's also a pleasure to work with.  I make many technical support calls to other hardware and software companies and I can easily say that I wish all support engineers show such excellent attention to detail." – Jeanine P., Midwest Precision Too & Die
  • "My issue was resolved quickly.  Unitrends' support tech Damian was great!" – Kerry M., Blue River Valley Schools

Unitrends' technical support engineers gauge their success by a wide range of criteria. This includes how long it takes to fix any problems the customer encountered in the course of disasters, such as natural events like hurricanes, or when addressing any technical questions that arise in their networks – for example, when they deploy new virtual assets or move to the cloud.  Unitrends' technical support engineers also track customers' questions to proactively determine where they can eliminate problems before they happen. In addition, customer support calls, on average, are answered in three rings or less.

"Today's networks are more complex than ever and require virtualized, cloud-based and physical assets to work together flawlessly," added Coney.  "The reality in data protection today is that you will need help at some point, and when you do, who answers that call or email is very important."

For more information on available positions, please visit http://www.unitrends.com/company/careers.html, email [email protected] or call 803 454-0300.

About Unitrends
The trusted provider of all-in-one backup solutions, Unitrends enables its customers to focus on their business instead of backup. The company's family of scalable, all-in-one appliances and software solutions for backup, archiving, instant recovery and disaster recovery protects corporate data, over 100 different versions of servers, operating systems (including Windows, Hyper-V, VMware, Mac OS, Linux, AIX, Solaris and many others), SAN, NAS, hypervisors (including Hyper-V and VMware) and applications (including Exchange, SQL, Oracle and many others).  Unitrends is the preferred choice of IT professionals because the company sets the standard in virtual, physical and cloud server data protection with instant recovery that enables complete system recovery in less than five minutes while Unitrends' pricing offers the lowest TCO in the industry. Unitrends' U.S.-based support team boasts a 99% customer satisfaction rate. Visit www.unitrends.com.    

Media Contact:
Jackie Gerbus for Unitrends, Inc.  
[email protected]   
803-454-0300

SOURCE Unitrends

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...