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@CloudExpo Authors: Chris Fleck, Jayaram Krishnaswamy, Elizabeth White, Marc Crespi, Pat Romanski

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RCA and Broadview Networks Deliver New Hosted Communications Service in Business Superstores Nationwide

Broadview Networks, a leading provider of hosted voice, data and cloud computing solutions, has joined with RCA, one of the most recognized names in the electronics industry, to roll out a new hosted communications service specifically designed for small and home-based businesses.

The RCA IP Phone Service is powered by Broadview Networks, an experienced and proven provider of award-winning cloud-based phone services. The new service was designed to provide small companies with next-generation phones and features to optimize their businesses’ performance. It is the first service from Broadview to be available in retail stores.

“Our bundle of IP phones and broadband phone service will afford small businesses a far more powerful way to communicate with their customers and coworkers while bringing real cost savings to the bottom line,” said President of Telefield North America, Dwight Sakuma, a licensor of the RCA brand. “Teaming up with Broadview Networks, a leading IP service provider, allows us to differentiate the RCA telephone, while making the whole process of getting up and running simple and easy. This provides our retail partners with a unique selling proposition.”

“With over 100,000 users of our cloud-based phone service, RCA IP Phone Service customers will benefit from Broadview’s expertise in designing and operating enterprise-grade, but easy-to-use, phone systems and service,” said Broadview Networks’ President and Chief Executive Officer, Michael K. Robinson. “We are proud to have been selected by RCA to provide their new hosted IP phone service nationwide.”

The new RCA IP Phone Service is simple to set up and manage and provides the mobility and flexibility needed to successfully operate a small business in today’s world. This new offering will provide small businesses with many features formerly reserved for large, proprietary PBX systems, while saving them as much as 50% compared to their traditional phone service.

The system is also completely customizable and scalable for companies with multiple offices and changing business needs. By moving all the features of the phone system to the RCA-hosted service, companies can easily set up remote locations and offer direct-extension dialing to an employee’s home office.

Activating the RCA Broadband phone service is easy – simply plug the phone into the Internet and visit to sign up. Included in the monthly service are numerous features, including a digital receptionist, customizable voicemail, voicemail delivery over e-mail, music on hold, call transfer and caller ID with name. Users can make changes to their system preferences via an intuitive self-management website, and features like cell phone twinning ensure that employees will never miss a call.

“This new service gives small businesses the features needed to meet their business objectives,” said Broadview’s Chief Operating Officer, Brian Crotty. “With cutting-edge features like web-enabled voicemail, as well as traditional ones like call transfer and music on hold, employees and their managers will have new tools to manage their business and connect with customers. Broadview is proud to provide large business features not traditionally available to small businesses at an affordable cost. Long distance to the U.S. and Canada is included and backed by our customer satisfaction guarantee.”

The RCA small business phone system offers the following features:

  • Digital IP phones
  • Broadview’s award-winning, cloud-based phone service
  • Unlimited long distance to the U.S. and Canada
  • Web-enabled voicemail
  • Direct dialing to extensions
  • Music on hold
  • Call transfer
  • Digital receptionist (auto attendant)
  • Call groups
  • Full-duplex speakerphone
  • “Do not disturb” option
  • VIP ringtones
  • 3-way call conferencing
  • Call forwarding
  • Caller ID with name
  • Disaster avoidance features

The RCA IP Business Phone Service is initially available in 300 OfficeMax stores nationwide with over 2,000 additional retail locations planned for later this year. The service starts at $19.95 a month and comes with a customer satisfaction guarantee.

About RCA

RCA is one of the most recognized names in the electronics industry, delivering innovative and reliable technology that has been entertaining families for over 90 years. Consumers throughout the world depend on the RCA brand to provide products and services that feature the latest technology and design, are easy to use, and deliver the highest value and longevity. It's no wonder why generations of families continue to rely on the RCA brand for their home entertainment and lifestyle. RCA is a global trademark administered by RCA Trademark Management SAS of Technicolor SA.

Dave Arland, [email protected]
Blake Lofgren, [email protected]

About Broadview Networks

Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. They also provide an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.

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