Welcome!

Cloud Expo Authors: Jeremy Geelan, Maureen O'Gara, Xenia von Wedel, Toddy Mladenov, Kevin Benedict

News Feed Item

South Jersey Gas Selects Oracle Utilities Solutions to Support Enterprise-Wide Customer Service Transformation Initiative

REDWOOD SHORES, CA -- (Marketwire) -- 01/24/13 -- Oracle (NASDAQ: ORCL)

News Facts

  • South Jersey Gas -- an investor-owned natural gas utility with approximately 700 employees and over 354,000 customers within the seven counties in Southern New Jersey -- selected Oracle Utilities Customer Care and Billing, Oracle Utilities Customer Self-Service and Oracle Utilities Customer Care and Billing Business Intelligence to support its enterprise-wide customer service transformation initiative.
  • South Jersey Gas is replacing a legacy customer information system (CIS) with Oracle's integrated utility platform -- which supports complete customer care, billing, credit and collections and payment processing -- as a business imperative to continue providing its customers with the level of service they expect and deserve.
  • Oracle Utilities Customer Care and Billing and Oracle Utilities Customer Self-Service will give South Jersey Gas customer service representatives a 360-degree view of customer and premise data, helping streamline billing processes and enabling more responsive customer service. The utility expects that the solutions will help reduce abandoned calls, wait time, average handle time and training time for customer service representatives, as well as increase first call resolutions.
  • With the Oracle applications in place, the utility will work to manage all aspects of the utility customer lifecycle including service connection, meter read management, complex billing, payment processing and debt collection. South Jersey Gas also plans to use the Oracle solutions to more easily implement rate changes through flexible rate and billing structures as well as to ensure all customers receive a correct bill.
  • Additionally, with Oracle Utilities Customer Care and Billing Business Intelligence, South Jersey Gas hopes to easily organize consistent, relevant and timely customer data from across the enterprise to improve reporting processes. These reports will provide South Jersey Gas management with a holistic view of customer-related information to improve decision making and ensure regulatory compliance in a deregulated market.

Supporting Quotes

  • "Oracle Utilities will enable us to easily and effectively share data across our company to enhance and streamline our customer service processes, while providing flexibility to support long-term strategic goals," said Samuel Pignatelli, Vice President Operational Initiatives, South Jersey Gas.
  • "Deregulation, increased competition and customer demands for superior service all contribute to a utility's need to continuously improve organizational effectiveness. Oracle Utilities Customer Care and Billing, Oracle Utilities Customer Self-Service and Oracle Utilities Customer Care and Billing Business Intelligence will help South Jersey Gas to harness a complete view of customer data, streamline billing processes and enable more responsive customer service," said Rodger Smith, senior vice president and general manager, Oracle Utilities.

Supporting Resources

About Oracle Utilities
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ: ORCL), visit www.oracle.com.

About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to utilities, helping speed time to market, reduce costs, and gain a competitive edge.

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info
Candice van der Laan
Oracle
+1.650.506.0814
Email Contact

Lacy Cooper
O'Keeffe & Company
+1.540.364.5913
Email Contact

More Stories By Marketwire .

Copyright © 2009 Marketwire. All rights reserved. All the news releases provided by Market Wire are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Cloud Expo Breaking News
“I believe it is incumbent on the Cloud Service Providers (CSPs) and/or System Integrators (SIs) to understand the regulatory and compliance-related issues that their customers face,” noted Manjula Talreja, VP of Global Cloud Business Development at Cisco, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “Of course these issues are different in each industry and in each country.” Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time - ...
“Regulations and compliance are key trust topics with regards to cloud solutions and technology,” noted Sven Denecken, Vice President, Strategy and Co-Innovation Cloud Solutions, SAP AG, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “But it is also more than security of access – it is portability of data and a clear definition of where the data resides.” Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time – agree or disagree? Sve...
Many organizations want to expand upon the IaaS foundation to deliver cloud services in all forms – software, mobility, infrastructure and IT. Understanding the strategy, planning process and tools for this transformation will help catalyze changes in the way the business operates and deliver real value.
WSO2 on Thursday announced that WSO2 Vice President of Technology Evangelism Chris Haddad and SUSE Business Development Manager Frank Rego will lead a joint presentation at 12 International Cloud Expo. The session, "Bridging IaaS and PaaS to Deliver the Service-Oriented Data Center," is part of the event's Enterprise Cloud Computing Track on Thursday, June 13, 2013. The Cloud Expo conference is being held June 10-13, 2013 at the Javits Center in New York City. Bridging IaaS and PaaS to Deliver ...
IT has more opportunities than ever before with the growth in users, devices, data and secure cloud services. This creates not only a more enriching experience for users, but more opportunities for businesses. The key to capitalizing on these opportunities is to have the right tools in place to help scale operations. In his Day 3 Keynote at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Intel's Rob Crooke will describe the range of products that Intel provides to support different usa...
Quantum Corp., a proven global expert in data protection and Big Data management, has announced that Senior Vice President of Cloud Solutions Henrik Rosendahl will present a session exploring the future of cloud data protection and the impact of data reduction technologies on cloud storage at the 12th International Cloud Expo. The conference takes place June 10-13 at the Javits Center in New York City. Rosendahl will explore trends in cloud-based backup and disaster recovery (DR) and how curre...
One of the cloud’s biggest draws is the capability to virtualize computing resources, allowing it to be consumed with the click of a mouse. But behind that simple click is an enormous infrastructure challenge that has recently been cited as a major cause for slower enterprise adoption. Enterprises can better prepare for this shift and take full advantage of future computing benefits. Between architecture design and migration planning, the road can be long, so what do you do with your talent? I...
In the old world of IT, if you didn't have hardware capacity or the budget to buy more, your project was dead in the water. Budget constraints can leave some of the best, most creative and most ingenious innovations on the cutting room floor. It’s a true dilemma for developers and innovators – why spend the time creating, when a project could be abandoned in a blink? That was the old world. In the new world of IT, developers rule. They have access to resources they can spin up instantly. A hyb...
INetU, the industry's experts in complex hosting and a global provider of business-centric managed cloud and application hosting, has announced that Cloud Architect Rich Hand will be presenting "Private Cloud, Public Cloud - Is There a Third Option?" at the 12th International Cloud Expo taking place June 10-13, 2013 in New York City. As more enterprise IT departments move into the cloud, many executives are evaluating whether to adopt a Public or Private cloud. The cost benefits of the Public ...
“I’m careful when using terms like Big Data, because it can mean so many things to different people,” explained Eric Hanselman, Chief Analyst at 451 Research, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “There is huge value in analytics that companies can use to pull intelligence from a collection of data sources that are available in their businesses. The inexpensive storage that cloud services can offer make a great environment to pull together siloed data.” Cloud Co...