|By Business Wire||
|January 24, 2013 02:01 PM EST||
Holy-Dis, empresa francesa especializada en soluciones de Workforce Management, presenta Timesquare® On Demand, una nueva ampliación de su gama destinada a los Call centers y basada en el modo SaaS. Esta oferta permite realizar una planificación de la plantilla a la carta. Gran primicia en Europa: Holy-Dis propone a las estructuras intermediarias externalizar la planificación de equipos de gestión de la información.
Timesquare® On Demand: resultados garantizados, rentabilidad de la inversión desde el primer mes
Holy-Dis pone a disposición de los responsables de equipo y de los colaboradores un paquete software al que se puede acceder directamente con un navegador web, las 24 horas del día, los 7 días de la semana. El software Timesquare® permite analizar las fluctuaciones de la actividad, diseñar modelos de previsión, dimensionar los equipos con arreglo a las necesidades, anticipar la evolución legal de la profesión.
Actualmente, se trata de la mejor opción para los call centers que desean adaptar sus costes a su capacidad, ajustando la planificación y reduciendo los periodos de exceso y carencia de efectivos. El Call center disfrutará no sólo de beneficios económicos y de organización, sino también de la participación de los agentes en la cultura empresarial.
Holy-Dis garantiza la confidencialidad de los datos personales relativos
a la gestión de los tiempos, de las planificaciones y de las tareas. Los
datacenters de alto rendimiento en Francia son los encargados del
Timesquare® On Demand se incorpora y comunica automáticamente con el resto de componentes de software de los SS.II. Una vez finalizado el periodo contractual, se restituye la base personalizada.
Primicia en Europa: los Call centers pueden externalizar la planificación
Holy-Dis ofrece su experiencia en servicios de externalización, en particular a los Call centers medianos (10 a 300 personas), los cuales no siempre cuentan con competencias internas para realizar la planificación, o bien su tamaño no es suficiente para llevar a cabo la contratación del perfil adecuado. Por lo cual, la asunción de tareas de planificación se produce a nivel funcional y técnico.
Es posible prever la externalización de la planificación, que ha sido
concebida como un servicio de outsourcing de la planificación, de
forma puntual (larga enfermedad del responsable, formación, vacaciones,
La interactividad de Timesquare® On Demand permite garantizar una colaboración cliente/prestatario fluida durante la planificación. De esta manera, el modo modular gestionado con información ofrecido por Holy-Dis tiene la ventaja de adaptarse a cualquier Call centers, en función de su tamaño y necesidades, sin tener que invertir en la compra de una licencia.
El comunicado en el idioma original, es la versión oficial y autorizada del mismo. La traducción es solamente un medio de ayuda y deberá ser comparada con el texto en idioma original, que es la única versión del texto que tendrá validez legal.
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
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SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
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"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
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Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
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We all know the latest numbers: Gartner, Inc. forecasts that 6.4 billion connected things will be in use worldwide in 2016, up 30 percent from last year, and will reach 20.8 billion by 2020. We're rapidly approaching a data production of 40 zettabytes a day – more than we can every physically store, and exabytes and yottabytes are just around the corner. For many that’s a good sign, as data has been proven to equal money – IF it’s ingested, integrated, and analyzed fast enough. Without real-ti...
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Jul. 29, 2016 06:15 PM EDT Reads: 953
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Jul. 29, 2016 06:00 PM EDT Reads: 929
[guide] Cloud Analytics for Dummies | @CloudExpo @Informatica #API #Cloud #Analytics #BusinessIntelligence
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Jul. 29, 2016 05:15 PM EDT Reads: 985
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
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Jul. 29, 2016 04:15 PM EDT Reads: 456
ReadyTalk has expanded the capabilities of the FoxDen collaboration platform announced late last year to include FoxDen Connect, an in-room video collaboration experience that launches with a single touch. With FoxDen Connect, users can now not only engage in HD video conferencing between iOS and Android mobile devices or Chrome browsers, but also set up in-person meeting rooms for video interactions. A host’s mobile device automatically recognizes the presence of a meeting room via beacon tech...
Jul. 29, 2016 04:15 PM EDT Reads: 416
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet a...
Jul. 29, 2016 03:15 PM EDT Reads: 672
On Dice.com, the number of job postings asking for skill in Amazon Web Services increased 76 percent between June 2015 and June 2016. Salesforce.com saw its own skill mentions increase 37 percent, while DevOps and Cloud rose 35 percent and 28 percent, respectively. Even as they expand their presence in the cloud, companies are also looking for tech professionals who can manage projects, crunch data, and figure out how to make systems run more autonomously. Mentions of ‘data science’ as a skill ...
Jul. 29, 2016 03:00 PM EDT Reads: 485
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Jul. 29, 2016 02:15 PM EDT Reads: 402
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Ixia (Nasdaq: XXIA) has announced that NoviFlow Inc.has deployed IxNetwork® to validate the company’s designs and accelerate the delivery of its proven, reliable products. Based in Montréal, NoviFlow Inc. supports network carriers, hyperscale data center operators, and enterprises seeking greater network control and flexibility, network scalability, and the capacity to handle extremely large numbers of flows, while maintaining maximum network performance. To meet these requirements, NoviFlow in...
Jul. 29, 2016 01:00 PM EDT Reads: 776
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Ovum, a leading technology analyst firm, has published an in-depth report, Ovum Decision Matrix: Selecting a DevOps Release Management Solution, 2016–17. The report focuses on the automation aspects of DevOps, Release Management and compares solutions from the leading vendors.
Jul. 29, 2016 12:00 PM EDT Reads: 1,839