“I believe it is incumbent on the Cloud Service Providers (CSPs) and/or System Integrators (SIs) to understand the regulatory and compliance-related issues that their customers face,” noted Manjula Talreja, VP of Global Cloud Business Development at Cisco, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “Of course these issues are different in each industry and in each country.”
Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time - ...| By Business Wire | Article Rating: |
|
| January 24, 2013 05:31 PM EST | Reads: |
627 |
Avtex, a national provider of customer experience technologies and services announced preliminary results for its fourth quarter and year ending December 31, 2012.
“We had a remarkable end to a record year for new customer acquisitions in 2012,” said Avtex President, George Demou, “representing impressive growth in our overall customer portfolio including many high profile logos. Evidence that our customer experience message is resonating in the marketplace,” added Demou.
The company cited the success of their Strategic Consulting practice, which facilitates an interactive “Customer Experience Optimization” service offering leveraging journey mapping to help optimize the customer experience as one of the compelling reasons for the increased demand. “Companies need a strong customer experience strategy and associated blueprint before attempting to solve customer experience challenges with new or existing technologies. Well-meaning companies attempting to connect with customers via multiple technical channels are actually confusing the customer experience by virtue of channel misalignment,” noted Mark Gavin, Avtex Solution’s VP of Strategic Consulting.
“Our prospective clients are tired of the expense, complexity, and separate bias of several different technologies and partners. Avtex is the one company that brings it all together; our value statement has never been stronger,” concluded Demou.
As a result of this demand, revenues have taken a strategic shift away from hardware based solutions to more Cloud, Software and Consulting Services. This shift has resulted in a YOY core earnings jump of 58% from 2011. Given a strong and growing pipeline of opportunities nationwide, the company is maintaining similar 2013 growth estimates and predicts over 50% percent of engagements will be multi-technologies interfacing to deliver a better customer experience to their client’s customers.
The strong finish was primarily a result of several new large projects closed in Q4, primarily focused in the User Experience, Portal, Unified Communications, Application Development, Contact Center and CRM Practices.
In addition to the strong customer acquisitions and earnings, Avtex also earned the distinguished Microsoft Communications and Interactive Intelligence Support Partner of the Year Awards.
About Avtex
Avtex is a provider of customer experience
solutions that enable businesses to optimize interactions with their
customers, employees, partners and prospects through communication and
collaboration technologies. As a Microsoft
Certified Gold Partner™ and Interactive
Intelligence Platinum Elite Partner™, Avtex has deep capabilities in
contact center, unified communications, customer relationship
management, portals and collaboration, infrastructure solutions and
application development. Avtex has customers in nine countries with
offices located across the country. Find out more about Avtex online at www.avtex.com
or follow Avtex on Twitter at @avtex.
Published January 24, 2013 Reads 627
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“I believe it is incumbent on the Cloud Service Providers (CSPs) and/or System Integrators (SIs) to understand the regulatory and compliance-related issues that their customers face,” noted Manjula Talreja, VP of Global Cloud Business Development at Cisco, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “Of course these issues are different in each industry and in each country.”
Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time - ...Jun. 17, 2013 07:00 AM EDT Reads: 3,882 |
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“Regulations and compliance are key trust topics with regards to cloud solutions and technology,” noted Sven Denecken, Vice President, Strategy and Co-Innovation Cloud Solutions, SAP AG, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “But it is also more than security of access – it is portability of data and a clear definition of where the data resides.”
Cloud Computing Journal: The move to cloud isn't about saving money, it is about saving time – agree or disagree?
Sve...
Many organizations want to expand upon the IaaS foundation to deliver cloud services in all forms – software, mobility, infrastructure and IT. Understanding the strategy, planning process and tools for this transformation will help catalyze changes in the way the business operates and deliver real value.
IT has more opportunities than ever before with the growth in users, devices, data and secure cloud services. This creates not only a more enriching experience for users, but more opportunities for businesses. The key to capitalizing on these opportunities is to have the right tools in place to help scale operations. In his Day 3 Keynote at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Intel's Rob Crooke will describe the range of products that Intel provides to support different usa...
One of the cloud’s biggest draws is the capability to virtualize computing resources, allowing it to be consumed with the click of a mouse. But behind that simple click is an enormous infrastructure challenge that has recently been cited as a major cause for slower enterprise adoption. Enterprises can better prepare for this shift and take full advantage of future computing benefits. Between architecture design and migration planning, the road can be long, so what do you do with your talent?
I...
In the old world of IT, if you didn't have hardware capacity or the budget to buy more, your project was dead in the water. Budget constraints can leave some of the best, most creative and most ingenious innovations on the cutting room floor. It’s a true dilemma for developers and innovators – why spend the time creating, when a project could be abandoned in a blink? That was the old world. In the new world of IT, developers rule. They have access to resources they can spin up instantly.
A hyb...
INetU, the industry's experts in complex hosting and a global provider of business-centric managed cloud and application hosting, has announced that Cloud Architect Rich Hand will be presenting "Private Cloud, Public Cloud - Is There a Third Option?" at the 12th International Cloud Expo taking place June 10-13, 2013 in New York City.
As more enterprise IT departments move into the cloud, many executives are evaluating whether to adopt a Public or Private cloud. The cost benefits of the Public ...
“I’m careful when using terms like Big Data, because it can mean so many things to different people,” explained Eric Hanselman, Chief Analyst at 451 Research, in this exclusive Q&A with Cloud Expo Conference Chair Jeremy Geelan. “There is huge value in analytics that companies can use to pull intelligence from a collection of data sources that are available in their businesses. The inexpensive storage that cloud services can offer make a great environment to pull together siloed data.”
Cloud Co...
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