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@CloudExpo Authors: Pat Romanski, Liz McMillan, Ed Featherston, Dalibor Siroky, Elizabeth White

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Timesquare® On Demand: lancering van Workforce Management (WFM) in SaaS-modus voor callcenters

Holy-Dis, de Franse specialist in Workforce Management oplossingen, kondigt de lancering aan van Timesquare® On Demand, een nieuw product in het uitgebreide SaaS- gebaseerde assortiment, specifiek ontworpen voor callcenters. Deze oplossing laat toe de planning van uw personeelsbestand op maat te organiseren en aan te passen.

Grote primeur in Europa: Holy-Dis biedt middelgrote organisaties zijn diensten aan voor de uitbesteding van personeelsplanning.

Timesquare® On Demand: gegarandeerde prestaties, ROI vanaf de eerste maand.

Holy-Dis stelt voor teammanagers en medewerkers een reeks van software oplossingen ter beschikking waarbij zij via een webbrowser 24/7 directe toegang toe hebben. De Timesquare® software analyseert activiteitsschommelingen en stelt op basis hiervan prognose modellen op. De personeelsbezetting wordt naar wens op maat aangepast en tevens wordt er geanticipeerd op de ontwikkeling van de wettelijke regelgeving op de arbeidsmarkt.

Vandaag de dag is dit de beste oplossing voor callcenters die hun kosten wensen af te stemmen op hun capaciteiten , dit door periodes van overschot of tekort aan werkkrachten te verminderen met behulp van een strakke planning. De callcenters zullen hierbij niet alleen resultaten boeken op financieel en ondernemingsvlak. Zij zullen ook actief ondersteund worden door de vertegenwoordigers die de cultuur van de onderneming eigen zullen maken.

Holy-Dis garandeert de veiligheid van persoonsgegevens met betrekking tot tijd-, planning- en takenbeheer. De hosting vindt plaats in hoogwaardige gegevenscentra in Frankrijk.

De integratie en communicatie van Timesquare® On Demand met andere SI softwarecomponenten is automatisch. Het gepersonaliseerde gegevensbestand wordt teruggeven bij beëindiging van de overeengekomen periode.

Een primeur in Europa: callcenters kunnen hun planning outsourcen

Holy-Dis biedt zijn ervaring in outsourcing aan. Vooral aan middelgrote callcenters (10 tot 300 personen) die niet altijd een gekwalificeerd persoon in hun bedrijf hebben om de planning uit te voeren, of die niet groot genoeg zijn om het juiste profiel aan te trekken. De overname van de planningstaken wordt daarom zowel op functioneel als op technisch niveau uitgevoerd.

De service is specifiek ontworpen voor het uitbesteden van de planning maar deze kan ook tijdelijk worden geoutsourced (langdurige ziekte van de verantwoordelijke persoon, training, sabbatsverlof, stage, etc.).

De interactiviteit van Timesquare® On Demand garandeert een vlotte samenwerking tussen de klant en dienstverlener tijdens de planning. De modulaire modus die door Holy-Dis beheerd wordt heeft al voordeel dat deze aan de grootte en behoefte van ieder callcenter kan worden aangepast, zonder dat er hoeft te worden geïnvesteerd in de aankoop van een licentie.

Dezebekendmaking is officieelgeldend in de originelebrontaal. Vertalingenzijnslechtsalsleeshulpbedoeld en moetenwordenvergeleken met de tekst in de brontaalwelkealsenigejuridischegeldigheidbeoogt.

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