Enterprise cloud adoption revolves around pushing the BYOD movement and focusing on data security.
In his session at the 12th International Cloud Expo, Ross Brouse, COO and President of Solar VPS, will cover how cloud adoption is driven by consumerism, humanity’s need to socialize, our addiction to new gadgets and the ability of data to stay secure in a growing collaborative world. The cloud is a drug and we’re just getting hooked.
Ross Brouse is the COO and President of Solar VPS. He is a tr...| By Marketwire . | Article Rating: |
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| January 31, 2013 11:00 AM EST | Reads: |
366 |
SUNNYVALE, CA -- (Marketwire) -- 01/31/13 --
WHEN:
11 AM PST / 2 PM EST / 7 PM GMT
Wednesday, February 6, 2013
WHAT:
With areas of New York and New Jersey still recovering from the largest Atlantic hurricane on record in late October with winds spanning 1,100 miles, an estimated $65 billion in losses and millions without power, utilities and energy companies across the nation and beyond are taking a hard look at lessons learned and the next generation of customer service to better prepare, inform and deliver service to consumers.
Customer service initiatives are key to achieving a wide range of business goals in the highly regulated and very dynamic utility industry and the difference between creating disgruntled customers or loyal advocates.
KANA has helped some of the leading utility companies around the world meet the demands of today's modern, multi-channel customer service delivery, and achieve millions in savings from process-driven customer care platforms.
Utilligent is a utilities-industry-focused firm whose consultants have made it their careers to deliver high-risk complex projects, and pull them over the line when others have failed.
During the one-hour webinar, spokespersons from KANA and Utilligent will present "Riding out the Storm with Your Customers: Lessons Learned from Superstorm Sandy."
Webinar attendees will learn how to:
- Improve interactions with customers by seamlessly accessing and aggregating information with contextual knowledge across multiple communications channels
- Support more accurate information, quicker response time, more personalized service, and seamless migration to self-service and mobile solution offerings
- Benefit from the process efficiency gains of innovative technology and process improvements to provide better and reliable customer service irrespective of the weather
- Learn from Superstorm Sandy and prepare to make the necessary technology and process upgrades to retain customers and control costs
To register for the webinar, please visit:
http://www.kana.com/contact-center/webinars/intelligent-customer-contact-center.php
About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.
Follow KANA on Twitter: http://twitter.com/KANAsoftware
CONTACT:
Erin Lutz
Lutz PR (for KANA)
Phone: +1-949-293-1055
Email Contact
Published January 31, 2013 Reads 366
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Enterprise cloud adoption revolves around pushing the BYOD movement and focusing on data security.
In his session at the 12th International Cloud Expo, Ross Brouse, COO and President of Solar VPS, will cover how cloud adoption is driven by consumerism, humanity’s need to socialize, our addiction to new gadgets and the ability of data to stay secure in a growing collaborative world. The cloud is a drug and we’re just getting hooked.
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Organizations across the world are increasingly starting to see the benefits of moving more and more services to the cloud. The focus on the cost-saving potential of cloud is rapidly shifting to completely transforming the business with cloud. As organizations are investing enormous sums on technology they are starting to realize that in order to maximize the return on investment and accelerate the business transformation process the first area of focus should be people. By ensuring the organiza...
Our more interconnected planet is accelerating the adoption and convergence of next-generation architectures, in the form of cloud, mobile and instrumented physical assets. Organizations that can effectively balance optimization and innovation, will be in a position to leverage new systems of engagement, out maneuver their peers and achieve desired outcomes. In the Opening Keynote at 12th Cloud Expo | Cloud Expo New York, IBM GM & Next Generation Platform CTO Dr Danny Sabbah will detail the crit...
The cloud-enabled data center sits at the center of IT transformation. It facilitates the interconnection and communities that come together, propelling growth for both buyers and sellers.
In his session at the 12th International Cloud Expo, Gerry Fassig, CoreSite’s Vice President of Sales, will discuss how CoreSite is bringing together best-of-breed partners through the Open Cloud Exchange resulting in public, private, and hybrid cloud interconnection and management as well as connectivity to...
Companies around the world are collecting massive amounts of data everyday that’s sitting around and not being utilized. Take for example the fact that companies collect demographic and location-based data via mobile devices all the time, but have to figure out how to monetize that data. In this session, Joyent CTO and founder Jason Hoffman will examine the state of Big Data, taking a look at what we're doing now to discussing what's on the horizon, as companies prepare and realign their busines...
Planning scalable environments isn't terribly difficult, but it does require a change of perspective. During this session we'll broaden our views to think on an Internet Scale by dissecting a video publishing application built with The SoftLayer Platform, Message Queuing, Object Storage, and Drupal. By examining a scalable modular application build that can handle unpredictable traffic, you'll be able to grow your development arsenal and pick up a few strategies to apply to your own projects.
Cloud enables SMBs to access new, scalable resources – previously only available to enterprises – in flexible and cost-effective ways. McKinsey’s SMB Cloud Report projects the public cloud market to reach $40-$50 billion by 2015, with SMBs comprising 65% of public cloud spending in 2015. But selling cloud to SMBs raises the questions of who, what and how.
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