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@CloudExpo Authors: Liz McMillan, Elizabeth White, Carmen Gonzalez, Yeshim Deniz, Pat Romanski

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MedDirect Empowers Office Personnel with Launch of Online Payment Portal for Patient Responsibility Balances

MedDirect, MedData’s dedicated patient payment responsibility services brand, announced today the national launch of their online portal for front office personnel to manage payment processing for patient responsibility balances.

The MedDirect Point of Service portal is a web-based solution that streamlines payment processing for any required patient responsibility balance including co-pays, co-insurance, deductibles, and outstanding balances from previous service charges. The secure, cloud-based solution doesn’t require any software or updates, is fully customizable by client location and user, and includes full-service support and on-site training. Office personnel can easily access patient balances and process credit card or electronic check payments for full or scheduled payment arrangements based upon criteria established by client preferences.

When used in conjunction with the MedDirect patient pay service, clients are fully empowered to search for existing patient balances and accept payments at the time of care, and can even use a built-in scheduling tool that identifies which upcoming patient visits have outstanding balances, allowing for adjusted patient scripting at the time of registration.

“MedDirect’s Point of Service portal firmly places the MedDirect solution at the forefront of patient expectations surrounding communications and processing for outstanding patient responsibility balances,” stated Ann Barnes, MedData’s chief operation officer. “The benefits are expansive; our clients now have a simple and integrated method to identify, access, and process multi-payment options at the point of registration, and patients can also access our online portal to process outstanding balance payments at their convenience. Now, more than ever, our MedDirect patient pay service is a must-have for any medical specialty that facilitates patient responsibility payments.”

About MedData

Brecksville, Ohio-based MedData is one of the nation’s leading providers of a range of medical revenue cycle management services including, among others, billing, coding, collections and patient satisfaction. For more than three decades, the Company has been providing innovative billing solutions to the medical community. Annually, MedData serves millions of patients across numerous medical specialties. MedData currently provides services to more than 3,000 physicians at 700 facilities across 40 states from its headquarters as well as offices in Grand Rapids, Mich., Roseville, Calif., Bellevue, Wash. and Peoria, Ill. For more information, please visit www.meddata.com.

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