|By Business Wire||
|February 4, 2013 08:03 AM EST||
Centina Systems, a leading provider of service assurance and service quality management solutions for communications service providers (CSPs) worldwide, has announced that Columbia, Missouri-based Bluebird Network has deployed the NetOmnia™ Operations Assurance and Service Assurance solutions to manage their entire 6,000 mile network infrastructure for its connectivity offerings.
Bluebird provides Metro Ethernet, WAN Ethernet and private-line optical services in the Midwestern US, and operates the combined networks of Bluebird Media Network, Missouri Network Alliance (MNA), and Illinois Network Alliance (INA).
As the Ethernet service innovation escalates, and customers demand more in the way of Service Level Agreements (SLAs) and high-bandwidth service support, a consolidated view of the network and the ability to holistically monitor the customer experience becomes critical to maintaining customer satisfaction and market share.
Bluebird Network turned to NetOmnia™ to gain a 360-degree view into the customer network, in order to correlate its customers to specific circuits, and drill down into high-bandwidth services to understand which customers and services are being affected by issues in the network. The system also provides Bluebird the ability to troubleshoot problems quickly by suppressing symptomatic alarms and identifying the root cause of problems.
“Understanding where customer problems originate in the network is a critical aspect of providing the next generation of Internet services competitively. Enterprise communications are ever more bandwidth-intensive and complex thanks to the rise of cloud services, bring-your-own-device (BYOD) trends and more video-enabled applications,” explained Michael C. Morey, President & CEO of Bluebird Network. “NetOmnia™ gave us a consolidated view of every device in Bluebird’s network, along with the ability to drill down through service layers to pinpoint the cause of an issue, in real time.”
NetOmnia™ Operations and Service Assurance offers carrier-class, next-generation fault management that deploys rapidly, improves network visibility and dramatically reduces the ongoing administration and maintenance.
“The ability to see outages in real-time and resolve the problems based on business priority should be at the heart of delivering any next-generation bandwidth offering,” said Anand Gonuguntla, Co-Founder and CEO, Centina Systems. “NetOmnia offers a complete solution for bolstering customer satisfaction through thorough, end-to-end visibility of Ethernet circuits, leading to differentiating, world-class, yet cost-effective service management.”
Learn more about how Centina Systems is redefining service assurance at www.centinasystems.com.
About Centina Systems
Centina Systems' innovation is redefining Service Assurance and helping service providers succeed in today’s highly competitive landscape. Based in Plano, TX, Centina Systems provides Service Assurance and Service Quality Management solutions for communications service providers globally. The company is focused on helping operators enhance the customer experience, while at the same time improving their operations through increased agility and faster time to market of new services. For more information, visit www.centinasystems.com.
About Bluebird Network
Bluebird Network is a leading Missouri and Illinois telecommunications company providing 6,000 miles of high-speed broadband connections to Midwest communities. Bluebird was formed through the integration of Bluebird Media, Missouri Network Alliance (MNA), and Illinois Network Alliance (INA) in 2011. A public-private partnership, created by Bluebird, between its private investors, the federal government, and the state of Missouri, resulted in a $45 million American Recovery and Reinvestment Act (ARRA) grant from the U. S. Commerce Department's National Telecommunications and Information Administration (NTIA) enabling Bluebird to bring accessible and affordable broadband to rural and underserved areas in central and northern Missouri. For more information, visit www.BluebirdNetwork.com.
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