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@CloudExpo Blog Authors: Pat Romanski, Liz McMillan, Lori MacVittie, Elizabeth White, VictorOps Blog

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FrontRange Partners with Kovarus to Deliver Best-in-Class ITSM Solutions and Expertise

FrontRange Solutions, the leading provider of hybrid IT service management solutions, today announced a joint partnership with Kovarus, a leading systems integrator specializing in increasing IT efficiency by architecting and integrating business-aligned IT solutions.

As a result of this partnership, Kovarus will provide FrontRange’s HEAT IT Service Management (ITSM) solutions – that support cloud, on-premise or a hybrid of the two deployment options - as part of its IT-as-a-service (ITaaS) offering to its current and future customer base. Customers can now leverage Korvarus’ deep IT infrastructure expertise when implementing FrontRange’s service management, client management, cloud and/or platform-as-a -service solutions.

FrontRange HEAT Cloud ITSM solution is a robust, highly flexible solution built on IT best practices that help customers meet the dynamic service and client management needs of a growing business and achieve the highest level of service quality, delivery and performance. Validating its market leadership, Cloud Computing magazine recently named the FrontRange HEAT Cloud ITSM solution as a Cloud Computing Excellence award winner for the second year in a row.

Through its expertise in virtualization, server, storage, networking and cloud computing, Kovarus provides customers with the tools they need to reduce the cost and complexity of their IT operations, while delivering the resources they need to succeed in today’s highly competitive environment.

“More and more of our customers are looking for ITSM solutions that can meet their cloud and on-premise needs, which is why we’re partnering with FrontRange,” said Patrick Cronin, principal and co-founder of Kovarus. “As a hybrid ITSM solution provider, FrontRange provides our customers with unprecedented flexibility in deploying the right ITSM solution for their specific needs. The ability to offer customers a choice of cloud, on-premise or a combined offering with the same code base is an enormous advantage.”

“As one of the industry’s premier IT solutions and services integrators, Kovarus has the IT Solutions and Services expertise to significantly broaden market opportunities for FrontRange HEAT solutions,” said Dixon Fiske, senior VP of worldwide field operations at FrontRange. “Our industry-leading hybrid ITSM solution coupled with Kovarus’ track record of success as a dynamic IT integrator is a winning combination for current, joint and future customer engagements.”

About FrontRange

FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at www.frontrange.com.

About Kovarus

Kovarus focuses on increasing IT efficiency for their clients by architecting and integrating business-aligned IT solutions. The company’s holistic approach to helping customers deliver IT-as-a-Service (ITaaS) focuses on the people, process, and technologies for enabling IT management and service delivery. This includes deep expertise in data center technologies, including: virtualization, server, storage, networking, and cloud computing. Kovarus enables its customers to dramatically simplify their IT operating model and cost-effectively deliver the resources their organizations need to succeed in today’s highly competitive environment.

Kovarus has been chosen as a premier partner by leading technology companies including VMware, EMC, and Cisco, and has successfully helped a wide range of private and public sector customers drive business innovation and success. Founded in 2003, Kovarus is headquartered in the San Francisco Bay Area with additional locations in Sacramento, Seattle, and Denver. For more information on Kovarus, please visit: http://www.kovarus.com.

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