|By PR Newswire||
|February 20, 2013 04:15 PM EST||
NEW YORK, Feb. 20, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Telecom Managed Services Market 2013-2018
A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).
Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services.
The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.
This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2018. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, pricing analysis, cloud computing trends for managed service, cost-benefit advantages over self-managed solutions, and market positioning.
To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce next generation telecom report at no additional charge. Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge.
Telecom network operators
Managed services providers
Application developers and ASP
Network integration companies
Network infrastructure providers
Companies in Report:
Atos Origin S.A
Cisco Systems Inc.
Huawei Technologies Co. Ltd
Nokia Siemens Networks
Table of Contents:
1.0 EXECUTIVE SUMMARY 5
2.0 INTRODUCTION 8
3.0 TYPES OF SERVICES PROVIDED BY THE TELECOM VENDOR 12
3.1 TECHNICAL SERVICES 13
3.2 PROFESSIONAL SERVICES 13
3.3 MANAGED SERVICES 13
4.0 AN OVERVIEW ON MANAGED SERVICE 14
4.1 MANAGED SERVICE PROVIDER (MSP) 14
4.2 REASONS FOR SHIFTING SOLUTION PROVIDERS TO MANAGED SERVICES MODELS 14
4.3 BENEFITS OF PROVIDING MANAGED SERVICE 15
4.4 BECOMING A MANAGED SERVICE PROVIDER 16
4.5 THE CORE DELIVERABLES OF A BASIC MANAGED SERVICES OFFERING 17
4.6 WHAT SHOULD BE INCLUDED IN A MANAGED SERVICES AGREEMENT 18
4.7 HOW TO PRICE MANAGED SERVICE PROVIDER (MSP) OFFERINGS 20
4.7.1 POPULAR PRICING MODEL 22
5.0 AN OVERVIEW FOR TELECOM SERVICE PROVIDERS 24
5.1 CHANGING TELECOMMUNICATIONS MARKETPLACE 24
5.2 MANAGED SERVICES BUSINESS MODELS 26
5.2.1 MANAGED SERVICES BUSINESS MODEL OPTIONS 27
5.3 BUILDING BUSINESS 30
5.4 MANAGED SERVICES DEMYSTIFIED - HOW TO BE BENEFITED 31
6.0 CURRENT TREND IN THE TELCO SECTOR -MANAGED SERVICES AND CLOUD COMPUTING 33
6.1 TELCOS CONTINUE TO RECOGNIZE THE NEED TO OFFER MANAGED SERVICES 33
6.2 TELECOM OUTSOURCING, MANAGED SERVICES A $76 BILLION OPPORTUNITY BY 2016 34
6.3 TELCOS ON TRACK TO SPEND $75 BILLION PER YEAR ON OUTSOURCED SERVICES BY 2016 36
6.4 MANAGED SERVICES REVENUE TO SURPASS INFRASTRUCTURE SALES FOR MAJOR TELECOM VENDORS, NEW REPORT FINDS 37
6.5 SHALL VENDORS CONTINUE TO PROVIDE MANAGED SERVICE 39
6.6 ALCATEL-LUCENT INVESTING $2.1 BILLION IN TO FUND RESTRUCTURING PROGRAM 40
6.7 ISSUES AND KEY CONCERNS FOR MANAGED SERVICES 40
6.8 CLOUD COMPUTING 42
7.0 THE COMPETITIVE PICTURE FOR MANAGED SERVICE 44
7.1 MANAGED SERVICE MARKET 44
7.1.1 ALCATEL-LUCENT 44
7.1.2 AMDOCS LTD. 46
7.1.3 ARICENT INC. 47
7.1.4 ATOS ORIGIN S.A 48
7.1.5 BYTEMOBILE INC. 50
7.1.6 CISCO SYSTEMS INC. 50
7.1.7 ERICSSON 51
7.1.8 HUAWEI TECHNOLOGIES CO. LTD 52
7.1.9 INFOSYS 53
7.1.10 NEUSTAR 55
7.1.11 NOKIA SIEMENS NETWORKS 56
7.1.12 SYNIVERSE 57
7.1.13 TNS 58
8.0 MANAGED SERVICE PROVIDER PLATFORM 59
8.1 EASE TO TRANSITION EXISTING CUSTOMERS TO MANAGED SERVICES 59
8.2 HOW CAN MANAGED SERVICES INCREASE SOLUTIONS AND SERVICES SALES 59
8.3 HOW MANAGED SERVICES CAN BE MARKETED 60
9.0 NEXT-GENERATION MANAGED SERVICES: THE KEY TO BUSINESS TRANSFORMATION 63
9.1 WHY BUSINESS TRANSFORMATION IS NECESSARY 63
9.1.1 THE AVAILABILITY OF AFFORDABLE BROADBAND 64
9.1.2 INCREASED DEMAND FOR THE HIGH-QUALITY, CONVERGED MULTIMEDIA SERVICES ENABLED BY UBIQUITOUS CONNECTIVITY 64
9.1.3 RELATIONSHIP BETWEEN COSTS AND REVENUES 64
9.2 KEY ELEMENTS OF NEXT-GENERATION MANAGED SERVICES 66
9.2.1 BUILD/OPERATE/MANAGE (BOM) FOR MOBILITY 67
9.2.2 MANAGED INFRASTRUCTURE 68
9.2.3 MANAGED END-TO-END SERVICES OPERATIONS 68
9.2.4 FULL OUTSOURCING 68
10.0 SELLING MANAGED SERVICES TO CLIENTS 70
10.1 UTILIZE EXPERT STATUS 70
10.2 MANAGED SERVICES GENERATES PREDICTABLE REVENUE 71
11.0 CHOOSING RIGHT MANAGED SERVICES PROVIDER 72
12.0 CONCLUSIONS AND RECOMMENDATIONS 76
List of Graphs
Figure 1: Service Delivery Platform 11
Figure 2: Network Complexity and Resource Allocation 26
Figure 3: Hosted Applications 29
Figure 4: Managed Services structured from a scope and reward perspective 32
Figure 5: Managed Service Global Market by 2016 35
Figure 6: Market dominated by four major players 35
Figure 7: Service Providers to pay network equipment vendors $75B per year 36
Figure 8: Positioning of Outsourcing/Managed Services Vendor 44
Figure 9: Aricent's Managed Network Service 48
Figure 10: Service provider challenges 63
Figure 11: Managed Services Solutions are moving from network-centric to service-centric 67
Figure 12: Managed Services Value Delivered 69
Figure 13: A well-defined outsourcing model 73
Figure 14: Outsourcing Model Governance Process 74
List of Tables
Table 1: Types of services provided 12
Contact Clare: [email protected]
US:(339) 368 6001
Intl:+1 339 368 6001
The initial debate is over: Any enterprise with a serious commitment to IT is migrating to the cloud. But things are not so simple. There is a complex mix of on-premises, colocated, and public-cloud deployments. In this power panel at 18th Cloud Expo, moderated by Conference Chair Roger Strukhoff, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships at Commvault; Dave Landa, Chief Operating Officer at kintone; William Morrish, General Manager Product Sales at Interou...
Jun. 29, 2016 03:45 PM EDT Reads: 1,008
So you’ve heard how click-to-call widgets can really enhance a website’s potential for customer interaction and you want to try it out for yourself. Or you’re considering offloading pieces of your VoIP infrastructure, but want to see how that would unfold first. Where can you find this technology, that’s free and available to try out? Spotting the potential in a space where customers can experiment with these types of features, Voxbone is launching The Workshop.
Jun. 29, 2016 03:43 PM EDT
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Jun. 29, 2016 03:00 PM EDT Reads: 267
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
Jun. 29, 2016 03:00 PM EDT Reads: 565
Dialogic has announced that ZVRS chose Dialogic® PowerMedia™ XMS software media server as part of its latest video relay and translation service offering. ZVRS uses Dialogic’s PowerMedia XMS technology to provide a robust solution that supports a broad range of legacy devices and any-to-any video capabilities with its flagship Z70 videophone. ZVRS selected Dialogic’s solution to facilitate a release of Z70 that met its stringent requirements for legacy device support (H.263 and H.264) with high...
Jun. 29, 2016 02:45 PM EDT Reads: 449
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Jun. 29, 2016 02:31 PM EDT Reads: 225
CenturyLink has announced that application server solutions from GENBAND are now available as part of CenturyLink’s Networx contracts. The General Services Administration (GSA)’s Networx program includes the largest telecommunications contract vehicles ever awarded by the federal government. CenturyLink recently secured an extension through spring 2020 of its offerings available to federal government agencies via GSA’s Networx Universal and Enterprise contracts. GENBAND’s EXPERiUS™ Application...
Jun. 29, 2016 02:00 PM EDT Reads: 302
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Jun. 29, 2016 02:00 PM EDT Reads: 612
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Jun. 29, 2016 01:15 PM EDT Reads: 279
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jun. 29, 2016 01:08 PM EDT Reads: 228
You are moving to the Cloud. The question is not if, it’s when. Now that your competitors are in the cloud and lapping you, your “when” better hurry up and get here. But saying and doing are two different things. In his session at @DevOpsSummit at 18th Cloud Expo, Robert Reeves, CTO of Datical, explained how DevOps can be your onramp to the cloud. By adopting simple, platform independent DevOps strategies, you can accelerate your move to the cloud. Spoiler Alert: He also makes sure you don’t...
Jun. 29, 2016 01:00 PM EDT Reads: 1,140
"We work in the area of Big Data analytics and Big Data analytics is a very crowded space - you have Hadoop, ETL, warehousing, visualization and there's a lot of effort trying to get these tools to talk to each other," explained Mukund Deshpande, head of the Analytics practice at Accelerite, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jun. 29, 2016 12:37 PM EDT Reads: 282
Edge Hosting has announced a partnership with and the availability of CloudFlare, a web application firewall, CDN and DDoS mitigation service. “This partnership enhances Edge Hosting’s world class, perimeter layer, application (layer 7) defensive mechanism,” said Mark Houpt, Edge Hosting CISO. “The goal was to enable a new layer of customer controlled defense and compliance through the application of DDoS filters and mitigations, the web application firewall (WAF) feature and the added benefit ...
Jun. 29, 2016 12:15 PM EDT Reads: 622
Digital Initiatives create new ways of conducting business, which drive the need for increasingly advanced security and regulatory compliance challenges with exponentially more damaging consequences. In the BMC and Forbes Insights Survey in 2016, 97% of executives said they expect a rise in data breach attempts in the next 12 months. Sixty percent said operations and security teams have only a general understanding of each other’s requirements, resulting in a “SecOps gap” leaving organizations u...
Jun. 29, 2016 12:00 PM EDT Reads: 1,178
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jun. 29, 2016 12:00 PM EDT Reads: 1,202
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
Jun. 29, 2016 11:58 AM EDT Reads: 308
Apixio Inc. has raised $19.3 million in Series D venture capital funding led by SSM Partners with participation from First Analysis, Bain Capital Ventures and Apixio’s largest angel investor. Apixio will dedicate the proceeds toward advancing and scaling products powered by its cognitive computing platform, further enabling insights for optimal patient care. The Series D funding comes as Apixio experiences strong momentum and increasing demand for its HCC Profiler solution, which mines unstruc...
Jun. 29, 2016 11:00 AM EDT Reads: 484
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Jun. 29, 2016 11:00 AM EDT Reads: 520
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
Jun. 29, 2016 11:00 AM EDT Reads: 432
Presidio Receives @EMCcorp Partner Services Quality Award | @ThingsExpo @Presidio #IoT #DigitalTransformation
Presidio has received the 2015 EMC Partner Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Partner Services Quality (PSQ) program. Presidio was also honored as the 2015 EMC Americas Marketing Excellence Partner of the Year and 2015 Mid-Market East Partner of the Year. The EMC PSQ program is a project-specific survey program designed for partners with Service Partner designations to solicit customer feedbac...
Jun. 29, 2016 11:00 AM EDT Reads: 565