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@CloudExpo Authors: Liz McMillan, Pat Romanski, Elizabeth White, Yeshim Deniz, Maria C. Horton

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Comptel Demonstrates Innovation Intent, Forms New Relationship with Cloud Computing Leader

Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) today announced the signing of a non-commercial agreement with the enterprise cloud computing leader aimed at jointly addressing communications service provider (CSP) desire for cost-effective and transformational change.

With today’s increasingly diverse mix of complex blended offerings, it’s essential that CSPs focus on the accuracy and timeliness of service delivery. Many CSPs are realising that to become customer-focused organisations, they will need to challenge their traditional approaches to OSS and ICT. Comptel and salesforce.com are working to bring innovation to that corner of the market.

Key Facts

  • Comptel Fulfillment is a leading platform for catalog-driven order orchestration, maintaining a real-time context of networks and customer services in both mobile and fixed environments.
  • salesforce.com provides customers with the tools to create a social front office and revolutionise the way they sell, service, market and innovate.

Supporting Quote

  • “Comptel recognises that our customers are focusing on becoming ‘customer companies’, and that we need to leverage our platform to help them accelerate their transformation,” said Antti Koskela, senior vice president and CTO, Comptel. “Our next-generation fulfillment platform allows us to innovate in the areas that are most important in helping CSPs concentrate on the customer experience.”

Resources

Tags

Comptel, Comptel Fulfillment, fulfillment, CSPs, catalog, service delivery, order management, provisioning, activation, resource and service inventory, customer interaction automation, Management World 2013, Making Data Beautiful, customer experience, OSS, ICT, cloud computing, innovation

About Comptel Corporation

Since 1986, Comptel has helped more than 290 service providers across 86 countries meet over one billion subscribers’ communications and infotainment needs. Comptel’s solutions are built on an Event – Analysis – Action strategic framework that leverages the company’s strengths in collecting and analysing Big Data and turning intelligence into opportunities in real time. Comptel’s service fulfillment, mediation, charging and policy control, and advanced predictive analytics products with implementation and professional services enable service providers to automate customer interactions and other business decisions, to create revenue, reduce costs and lessen churn. Comptel has a global team of more than 600 professionals, and net sales were EUR 82.4 million in 2012. For more information, visit www.comptel.com.

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