Welcome!

@CloudExpo Authors: Pat Romanski, Liz McMillan, Elizabeth White, Yeshim Deniz, Nitin Donde

Related Topics: @CloudExpo

@CloudExpo: Blog Post

CRM and Cloud: Do They Complement Each Other?

Find out how you can improve your Customer Relationship Management with the help of cloud hosting

CRM or Customer Relationship Management is a business strategy that a company deploys for managing its interactions with its existing and would-be customers. CRM enables businesses to:

  • Have a better understanding of their customers
  • Retain the existing customers through better services
  • Draw new customers
  • Significantly reduce the expenses encountered in customer management
  • Gain more contracts
  • Magnify the productivity

Businesses have been a witness to how rapidly customer dealing has been changing over many years. Earlier businesses had to face a stiff competition in order to get new clients but now they face competition even in retaining the existing clients. This is the point where Customer Relationship Management comes into play.

You would have realized that everything these days is moving on the cloud. Whether it a business data, or a crucial software, or anti-viruses, or books, everything is there on the cloud. It would be highly profitable for the businesses if they move their CRM on the cloud. Here are some reasons to prove that the combination of CRM and cloud is worth million dollars.

1. Let's you save a lot of money

One of the most important advantages that cloud hosting yields is that it lets its users save money. In fact, the amount of money that cloud lets its users save is not at all possible with any other method or technology. It is not possible and affordable for every organization to manage an on-site server to deal with CRM. Cloud hosting reduces this unnecessary expenditure and lets small organizations encounter the operational cost only, which is much more affordable for the business.

2. Improved accessibility of your Information

With the conventional mode of working, it is not possible for you to access the crucial information related to your company if you are out on a vacation, or if you are travelling, or if you are exercising in a gym. In such situations where you cannot access important data, it is almost impossible to close a deal. In such circumstances, you are at a big loss. However, cloud eradicates such situations. Cloud allows its users to access the stored information and applications from any corner of the world; all they require is a good internet connection.

3. Let's you set a prompt reminder

There are a number of businesses which promise to deliver their product to the customers after a fixed amount of time and on a due date. Businesses who work this way would have at least once witnessed such situations where they would have failed to make the delivery on time. In most of these situations, failure to make the delivery on time results because the responsible authority forgets to contact the customer. If you adopt the cloud, all such issues would be eradicated. Cloud lets you set reminders in order to keep you updated with the delivery dates. With such a system, you will always win the hearts of your customers as anything delivered timely helps you to stay ahead of your counterparts.

4. Let's you save time

CRM software hosted on the cloud is very instantaneous to work with and hence, helps in saving a lot of time. You do not require a costly and complicated hardware or employ a team of IT experts in order to run the hosted software. Besides this, it is quite easy to quick-fix the issues, if any, through various troubleshooting measures which are generally provided by the service vendor. You do not need to sit and wait for the IT team to resolve the issues. You save a lot of time as a single phone call of yours to the vendor would activate him to sort out the issues.

5. Enables you to streamline the workflow

CRM software based on the cloud enables you to delegate the work in your organization in a very efficient way. This simply helps in streamlining the workflow. If you are not using the cloud yet, you would have realized that a sales call is routed to a number of people, thus wasting the time of those who are not responsible to the call. With a cloud-based setup, call reaches the specific destination and saves the time of each and every one working in the enterprise. This is how the workflow is streamlined in the organization by the adoption of cloud hosted CRM software.

Thus, it is more or less becoming a necessity for the businesses to adopt the cloud hosted CRM. If you are still not planning to join this uprising venture, then you are at loss, both in terms of capital as well as services.

More Stories By Viola Allen

Viola Allen is a SIP, VoIP and Cloud expert, currently employed with SIPTrunk Providers Dot Com. Her passion is to write about the recent technological advancements, including Cloud Hosted PBX and SIP Trunking. Her main motive is to gain more and more information about the latest technological advancements in the industry.

@CloudExpo Stories
Kubernetes is an open source system for automating deployment, scaling, and management of containerized applications. Kubernetes was originally built by Google, leveraging years of experience with managing container workloads, and is now a Cloud Native Compute Foundation (CNCF) project. Kubernetes has been widely adopted by the community, supported on all major public and private cloud providers, and is gaining rapid adoption in enterprises. However, Kubernetes may seem intimidating and complex ...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
"We focus on SAP workloads because they are among the most powerful but somewhat challenging workloads out there to take into public cloud," explained Swen Conrad, CEO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"As we've gone out into the public cloud we've seen that over time we may have lost a few things - we've lost control, we've given up cost to a certain extent, and then security, flexibility," explained Steve Conner, VP of Sales at Cloudistics,in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"DX encompasses the continuing technology revolution, and is addressing society's most important issues throughout the entire $78 trillion 21st-century global economy," said Roger Strukhoff, Conference Chair. "DX World Expo has organized these issues along 10 tracks with more than 150 of the world's top speakers coming to Istanbul to help change the world."
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"Peak 10 is a hybrid infrastructure provider across the nation. We are in the thick of things when it comes to hybrid IT," explained , Chief Technology Officer at Peak 10, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are still a relatively small software house and we are focusing on certain industries like FinTech, med tech, energy and utilities. We help our customers with their digital transformation," noted Piotr Stawinski, Founder and CEO of EARP Integration, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I think DevOps is now a rambunctious teenager – it’s starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We're here to tell the world about our cloud-scale infrastructure that we have at Juniper combined with the world-class security that we put into the cloud," explained Lisa Guess, VP of Systems Engineering at Juniper Networks, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
"We are an IT services solution provider and we sell software to support those solutions. Our focus and key areas are around security, enterprise monitoring, and continuous delivery optimization," noted John Balsavage, President of A&I Solutions, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, provided a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services with...
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.