Welcome!

@CloudExpo Authors: Yeshim Deniz, Pat Romanski, Liz McMillan, Elizabeth White, Charles Araujo

Related Topics: @CloudExpo

@CloudExpo: Blog Post

CRM and Cloud: Do They Complement Each Other?

Find out how you can improve your Customer Relationship Management with the help of cloud hosting

CRM or Customer Relationship Management is a business strategy that a company deploys for managing its interactions with its existing and would-be customers. CRM enables businesses to:

  • Have a better understanding of their customers
  • Retain the existing customers through better services
  • Draw new customers
  • Significantly reduce the expenses encountered in customer management
  • Gain more contracts
  • Magnify the productivity

Businesses have been a witness to how rapidly customer dealing has been changing over many years. Earlier businesses had to face a stiff competition in order to get new clients but now they face competition even in retaining the existing clients. This is the point where Customer Relationship Management comes into play.

You would have realized that everything these days is moving on the cloud. Whether it a business data, or a crucial software, or anti-viruses, or books, everything is there on the cloud. It would be highly profitable for the businesses if they move their CRM on the cloud. Here are some reasons to prove that the combination of CRM and cloud is worth million dollars.

1. Let's you save a lot of money

One of the most important advantages that cloud hosting yields is that it lets its users save money. In fact, the amount of money that cloud lets its users save is not at all possible with any other method or technology. It is not possible and affordable for every organization to manage an on-site server to deal with CRM. Cloud hosting reduces this unnecessary expenditure and lets small organizations encounter the operational cost only, which is much more affordable for the business.

2. Improved accessibility of your Information

With the conventional mode of working, it is not possible for you to access the crucial information related to your company if you are out on a vacation, or if you are travelling, or if you are exercising in a gym. In such situations where you cannot access important data, it is almost impossible to close a deal. In such circumstances, you are at a big loss. However, cloud eradicates such situations. Cloud allows its users to access the stored information and applications from any corner of the world; all they require is a good internet connection.

3. Let's you set a prompt reminder

There are a number of businesses which promise to deliver their product to the customers after a fixed amount of time and on a due date. Businesses who work this way would have at least once witnessed such situations where they would have failed to make the delivery on time. In most of these situations, failure to make the delivery on time results because the responsible authority forgets to contact the customer. If you adopt the cloud, all such issues would be eradicated. Cloud lets you set reminders in order to keep you updated with the delivery dates. With such a system, you will always win the hearts of your customers as anything delivered timely helps you to stay ahead of your counterparts.

4. Let's you save time

CRM software hosted on the cloud is very instantaneous to work with and hence, helps in saving a lot of time. You do not require a costly and complicated hardware or employ a team of IT experts in order to run the hosted software. Besides this, it is quite easy to quick-fix the issues, if any, through various troubleshooting measures which are generally provided by the service vendor. You do not need to sit and wait for the IT team to resolve the issues. You save a lot of time as a single phone call of yours to the vendor would activate him to sort out the issues.

5. Enables you to streamline the workflow

CRM software based on the cloud enables you to delegate the work in your organization in a very efficient way. This simply helps in streamlining the workflow. If you are not using the cloud yet, you would have realized that a sales call is routed to a number of people, thus wasting the time of those who are not responsible to the call. With a cloud-based setup, call reaches the specific destination and saves the time of each and every one working in the enterprise. This is how the workflow is streamlined in the organization by the adoption of cloud hosted CRM software.

Thus, it is more or less becoming a necessity for the businesses to adopt the cloud hosted CRM. If you are still not planning to join this uprising venture, then you are at loss, both in terms of capital as well as services.

More Stories By Viola Allen

Viola Allen is a SIP, VoIP and Cloud expert, currently employed with SIPTrunk Providers Dot Com. Her passion is to write about the recent technological advancements, including Cloud Hosted PBX and SIP Trunking. Her main motive is to gain more and more information about the latest technological advancements in the industry.

@CloudExpo Stories
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors!
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
Both SaaS vendors and SaaS buyers are going “all-in” to hyperscale IaaS platforms such as AWS, which is disrupting the SaaS value proposition. Why should the enterprise SaaS consumer pay for the SaaS service if their data is resident in adjacent AWS S3 buckets? If both SaaS sellers and buyers are using the same cloud tools, automation and pay-per-transaction model offered by IaaS platforms, then why not host the “shrink-wrapped” software in the customers’ cloud? Further, serverless computing, cl...
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to...
"We view the cloud not as a specific technology but as a way of doing business and that way of doing business is transforming the way software, infrastructure and services are being delivered to business," explained Matthew Rosen, CEO and Director at Fusion, in this SYS-CON.tv interview at 18th Cloud Expo (http://www.CloudComputingExpo.com), held June 7-9 at the Javits Center in New York City, NY.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
We all know that end users experience the internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices - not doing so will be a path to eventual ...
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Sanjeev Sharma Joins November 11-13, 2018 @DevOpsSummit at @CloudEXPO New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
As Cybric's Chief Technology Officer, Mike D. Kail is responsible for the strategic vision and technical direction of the platform. Prior to founding Cybric, Mike was Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company. He has more than 24 years of IT Operations experience with a focus on highly-scalable architectures.