Welcome!

@CloudExpo Authors: Peter Silva, Janakiram MSV, Dana Gardner, Elizabeth White, David Green

Related Topics: @DevOpsSummit, Java IoT, Microsoft Cloud, Linux Containers, @CloudExpo, @BigDataExpo

@DevOpsSummit: Blog Feed Post

Quantifying the Value of DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization

In my experience when you work in IT the executive team rarely focuses on your team until you experience a catastrophic failure - once you do you are the center of attention until services are back to normal. It is easy to ignore the background work that IT teams spend most of their days on just to keep everything running smoothly. In this post I will discuss how to quantify the value of DevOps to organizations. The notion of DevOps is simple: Developers working together with Operations to get things done faster in an automated and repeatable way. If the process is working the cycle looks like:

DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization. In my experience in large companies this is usually driven from the top down, and in smaller companies this comes organically from the bottom up.

When I started in IT I worked as a NOC engineer for a datacenter. Most my days were spent helping colocation customers install or upgrade their servers. If one of our managed servers failed it was my responsibility to fix it as fast as possible. Other days were spent as a consultant helping companies manage their applications. This is when most web applications were simple with only two servers - a database and an app server:

monolithic_app

As I grew in my career I moved to the engineering side and worked developing very large web applications. The applications I worked on were much more complex then what I was used to in my datacenter days. It is not just the architecture and code that is more complex, but the operational overhead to manage such large infrastructure requires an evolved attitude and better tools.

distributed_app

When I built and deployed applications we had to build our servers from the ground up. In the age of the cloud you get to choose which problems you want to spend time solving. If you choose an Infrastructure as a service provider you own not only your application and data, but the middleware and operating system as well. If you pick a platform as a service you just have to support your application and data. The traditional on-premise option while giving you the most freedom, also carries the responsibility for managing the hardware, network, and power. Pick your battles wisely:

Screen Shot 2014-03-12 at 11.50.15 AM

As an application owner on a large team you find out quickly how well a team works together. In the pre-DevOps days the typical process to resolve an operational issues looked like this:

Screen Shot 2014-03-12 at 11.49.50 AM

  1. Support creates a ticket and assigns a relative priority
  2. Operations begins to investigate and blames developers
  3. Developer say its not possible as it works in development and bounces the ticket back to operations
  4. Operations team escalates the issue to management until operations and developers are working side by side to find the root cause
  5. Both argue that the issue isn't as severe as being stated so they reprioritize
  6. Management hears about the ticket and assigns it Severity or Priority 1
  7. Operations and Developers find the root cause together and fix the issue
  8. Support closes the ticket

Many times we wasted a lot of time investigating support tickets that weren't actually issues. We investigated them because we couldn't rely on the health checks and monitoring tools to determine if the issue was valid. Either the ticket couldn't be reproduced or the issues were with a third-party. Either way we had to invest the time required to figure it out. Never once did we calculate how much money the false positives cost the company in man-hours.

Screen Shot 2014-03-12 at 11.50.35 AM

With better application monitoring tools we are able to reduce the number of false positive and the wasted money the company spent.

How much revenue did the business lose?

noidea

I never once was able to articulate how much money our team saved the company by adding tools and improving processes. In the age of DevOps there are a lot of tools in the DevOps toolchain.

By adopting infrastructure automation with tools like Chef, Puppet, and Ansible you can treat your infrastructure as code so that it is automated, versioned, testable, and most importantly repeatable. The next time a server goes down it takes seconds to spin up an identical instance. How much time have you saved the company by having a consistent way to manage configuration changes?

By adopting deployment automation with tools like Jenkins, Fabric, and Capistrano you can confidently and consistently deploy applications across your environments. How much time have you saved the company by reducing build and deployment issues?

By adopting log automation using tools such as Logstash, Splunk, SumoLogic and Loggly you can aggregate and index all of your logs across every service. How much time have you saved the company by not having to manually find the machine causing the problem and retrieve the associated logs in a single click?

By adopting application performance management tools like AppDynamics you can easily get code level visibility into production problems and understand exactly what nodes are causing problems. How much time have you saved the company by adopting APM to decrease the mean time to resolution?

By adoption run book automation through tools like AppDynamics you can automate responses to common application problems and auto-scale up and down in the cloud. How much time have you saved the company by automatically fixing common application failures with out even clicking a button?

Understanding the value these tools and processes have on your organization is straightforward:

devops_tasks

DevOps = Automation & Collaboration = Time = Money

When applying DevOps across your organization the most valuable advice I can give is to automate everything and always plan to fail. A survey from RebelLabs/ZeroTurnaround shows that:

  1. DevOps teams spend more time improving things and less time fixing things
  2. DevOps teams recover from failures faster
  3. DevOps teams release apps more than twice as fast

How much does an outage cost in your company?

This post was inspired by a tech talk I have given in the past: https://speakerdeck.com/dustinwhittle/devops-pay-raise-devnexus

The post Quantifying the value of DevOps written by Dustin.Whittle appeared first on Application Performance Monitoring Blog from AppDynamics.

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@CloudExpo Stories
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
Actian Corporation has announced the latest version of the Actian Vector in Hadoop (VectorH) database, generally available at the end of July. VectorH is based on the same query engine that powers Actian Vector, which recently doubled the TPC-H benchmark record for non-clustered systems at the 3000GB scale factor (see tpc.org/3323). The ability to easily ingest information from different data sources and rapidly develop queries to make better business decisions is becoming increasingly importan...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...