|By AppDynamics Blog||
|March 26, 2014 09:45 AM EDT||
In my experience when you work in IT the executive team rarely focuses on your team until you experience a catastrophic failure - once you do you are the center of attention until services are back to normal. It is easy to ignore the background work that IT teams spend most of their days on just to keep everything running smoothly. In this post I will discuss how to quantify the value of DevOps to organizations. The notion of DevOps is simple: Developers working together with Operations to get things done faster in an automated and repeatable way. If the process is working the cycle looks like:
DevOps consists of tools, processes, and the cultural change to apply both across an organization. In my experience in large companies this is usually driven from the top down, and in smaller companies this comes organically from the bottom up.
When I started in IT I worked as a NOC engineer for a datacenter. Most my days were spent helping colocation customers install or upgrade their servers. If one of our managed servers failed it was my responsibility to fix it as fast as possible. Other days were spent as a consultant helping companies manage their applications. This is when most web applications were simple with only two servers - a database and an app server:
As I grew in my career I moved to the engineering side and worked developing very large web applications. The applications I worked on were much more complex then what I was used to in my datacenter days. It is not just the architecture and code that is more complex, but the operational overhead to manage such large infrastructure requires an evolved attitude and better tools.
When I built and deployed applications we had to build our servers from the ground up. In the age of the cloud you get to choose which problems you want to spend time solving. If you choose an Infrastructure as a service provider you own not only your application and data, but the middleware and operating system as well. If you pick a platform as a service you just have to support your application and data. The traditional on-premise option while giving you the most freedom, also carries the responsibility for managing the hardware, network, and power. Pick your battles wisely:
As an application owner on a large team you find out quickly how well a team works together. In the pre-DevOps days the typical process to resolve an operational issues looked like this:
- Support creates a ticket and assigns a relative priority
- Operations begins to investigate and blames developers
- Developer say its not possible as it works in development and bounces the ticket back to operations
- Operations team escalates the issue to management until operations and developers are working side by side to find the root cause
- Both argue that the issue isn't as severe as being stated so they reprioritize
- Management hears about the ticket and assigns it Severity or Priority 1
- Operations and Developers find the root cause together and fix the issue
- Support closes the ticket
Many times we wasted a lot of time investigating support tickets that weren't actually issues. We investigated them because we couldn't rely on the health checks and monitoring tools to determine if the issue was valid. Either the ticket couldn't be reproduced or the issues were with a third-party. Either way we had to invest the time required to figure it out. Never once did we calculate how much money the false positives cost the company in man-hours.
With better application monitoring tools we are able to reduce the number of false positive and the wasted money the company spent.
How much revenue did the business lose?
I never once was able to articulate how much money our team saved the company by adding tools and improving processes. In the age of DevOps there are a lot of tools in the DevOps toolchain.
By adopting infrastructure automation with tools like Chef, Puppet, and Ansible you can treat your infrastructure as code so that it is automated, versioned, testable, and most importantly repeatable. The next time a server goes down it takes seconds to spin up an identical instance. How much time have you saved the company by having a consistent way to manage configuration changes?
By adopting deployment automation with tools like Jenkins, Fabric, and Capistrano you can confidently and consistently deploy applications across your environments. How much time have you saved the company by reducing build and deployment issues?
By adopting log automation using tools such as Logstash, Splunk, SumoLogic and Loggly you can aggregate and index all of your logs across every service. How much time have you saved the company by not having to manually find the machine causing the problem and retrieve the associated logs in a single click?
By adopting application performance management tools like AppDynamics you can easily get code level visibility into production problems and understand exactly what nodes are causing problems. How much time have you saved the company by adopting APM to decrease the mean time to resolution?
By adoption run book automation through tools like AppDynamics you can automate responses to common application problems and auto-scale up and down in the cloud. How much time have you saved the company by automatically fixing common application failures with out even clicking a button?
Understanding the value these tools and processes have on your organization is straightforward:
DevOps = Automation & Collaboration = Time = Money
When applying DevOps across your organization the most valuable advice I can give is to automate everything and always plan to fail. A survey from RebelLabs/ZeroTurnaround shows that:
- DevOps teams spend more time improving things and less time fixing things
- DevOps teams recover from failures faster
- DevOps teams release apps more than twice as fast
How much does an outage cost in your company?
This post was inspired by a tech talk I have given in the past: https://speakerdeck.com/
The post Quantifying the value of DevOps written by Dustin.Whittle appeared first on Application Performance Monitoring Blog from AppDynamics.
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete...
Jan. 26, 2015 01:15 PM EST Reads: 2,215
Storage administrators find themselves walking a line between meeting employees’ demands to use public cloud storage services, and their organizations’ need to store information on-premises for security, performance, cost and compliance reasons. However, as file sharing protocols like CIFS and NFS continue to lose their relevance, simply relying only on a NAS-based environment creates inefficiencies that hurt productivity and the bottom line. IT wants to implement cloud storage it can purchase a...
Jan. 26, 2015 01:15 PM EST Reads: 301
Amazon, Google and Facebook are household names in part because of their mastery of Big Data. But what about organizations without billions of dollars to spend on Big Data tools - how can they extract value from their data? In his session at 6th Big Data Expo®, Ali Ghodsi, Co-Founder and Head of Engineering at Databricks, discussed how the zero management cost and scalability of the cloud is addressing the challenges and pain points that data engineers face when working with Big Data. He also s...
Jan. 26, 2015 01:00 PM EST Reads: 2,248
CodeFutures has announced Dan Lynn as its new CEO. Lynn assumes the role from Founder Cory Isaacson, who has joined RMS and will now serve as chairman of CodeFutures. Lynn brings more than 14 years of advanced technology and business success experience, and will help CodeFutures build on its industry leadership around its Agile Big Data initiatives. His technical expertise will be invaluable in advancing CodeFutures’ AgilData platform and new processes for streamlining and gaining value from gro...
Jan. 26, 2015 01:00 PM EST Reads: 1,428
In this scenarios approach Joe Thykattil, Technology Architect & Sales at TimeWarner / Navisite, presented examples that will allow business-savvy professionals to make informed decisions based on a sound business model. This model covered the technology options in detail as well as a financial analysis. The TCO (Total Cost of Ownership) and ROI (Return on Investment) demonstrated how to start, develop and formulate a business case that will allow both small and large scale projects to achieve...
Jan. 26, 2015 01:00 PM EST Reads: 1,778
IBM has announced a new strategic technology services agreement with Anthem, Inc., a health benefits company in the U.S. IBM has been selected to provide operational services for Anthem's mainframe and data center server and storage infrastructure for the next five years. Among the benefits of the relationship, Anthem has the ability to leverage IBM Cloud solutions that will help increase the ease, availability and speed of adding infrastructure to support new business requirements.
Jan. 26, 2015 01:00 PM EST Reads: 1,244
The term culture has had a polarizing effect among DevOps supporters. Some propose that culture change is critical for success with DevOps, but are remiss to define culture. Some talk about a DevOps culture but then reference activities that could lead to culture change and there are those that talk about culture change as a set of behaviors that need to be adopted by those in IT. There is no question that businesses successful in adopting a DevOps mindset have seen departmental culture change, ...
Jan. 26, 2015 12:45 PM EST Reads: 2,189
Software AG and Wipro Ltd. have announced a joint solution platform for streaming analytics that provides real-time actionable intelligence for the Internet of Things (IoT) market. “The key to successfully addressing the IoT market is the ability to rapidly build and evolve apps that tap into, analyze and make smart decisions on fast, big data”, said John Bates, Global Head of Industry Solutions and CMO, Software AG. To address the huge market potential created by streaming analytics in conj...
Jan. 26, 2015 12:15 PM EST Reads: 389
Security can create serious friction for DevOps processes. We've come up with an approach to alleviate the friction and provide security value to DevOps teams. In her session at DevOps Summit, Shannon Lietz, Senior Manager of DevSecOps at Intuit, will discuss how DevSecOps got started and how it has evolved. Shannon Lietz has over two decades of experience pursuing next generation security solutions. She is currently the DevSecOps Leader for Intuit where she is responsible for setting and driv...
Jan. 26, 2015 12:00 PM EST Reads: 1,477
SYS-CON Media announced that Cisco, a worldwide leader in IT that helps companies seize the opportunities of tomorrow, has launched a new ad campaign in Cloud Computing Journal. The ad campaign, a webcast titled 'Is Your Data Center Ready for the Application Economy?', focuses on the latest data center networking technologies, including SDN or ACI, and how customers are using SDN and ACI in their organizations to achieve business agility. The Cisco webcast is available on-demand.
Jan. 26, 2015 12:00 PM EST Reads: 1,306
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 26, 2015 11:45 AM EST Reads: 2,612
Cloud and Big Data present unique dilemmas: embracing the benefits of these new technologies while maintaining the security of your organization's assets. When an outside party owns, controls and manages your infrastructure and computational resources, how can you be assured that sensitive data remains private and secure? How do you best protect data in mixed use cloud and big data infrastructure sets? Can you still satisfy the full range of reporting, compliance and regulatory requirements? In...
Jan. 26, 2015 11:45 AM EST Reads: 2,423
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 26, 2015 11:30 AM EST Reads: 2,500
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additional...
Jan. 26, 2015 11:15 AM EST Reads: 2,453
15th Cloud Expo, which took place Nov. 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, expanded the conference content of @ThingsExpo, Big Data Expo, and DevOps Summit to include two developer events. IBM held a Bluemix Developer Playground on November 5 and ElasticBox held a Hackathon on November 6. Both events took place on the expo floor. The Bluemix Developer Playground, for developers of all levels, highlighted the ease of use of Bluemix, its services and functionalit...
Jan. 26, 2015 11:15 AM EST Reads: 2,406
Advanced Persistent Threats (APTs) are increasing at an unprecedented rate. The threat landscape of today is drastically different than just a few years ago. Attacks are much more organized and sophisticated. They are harder to detect and even harder to anticipate. In the foreseeable future it's going to get a whole lot harder. Everything you know today will change. Keeping up with this changing landscape is already a daunting task. Your organization needs to use the latest tools, methods and ex...
Jan. 26, 2015 11:00 AM EST Reads: 2,898
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at ...
Jan. 26, 2015 11:00 AM EST Reads: 2,037
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps become...
Jan. 26, 2015 11:00 AM EST Reads: 3,170
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, de...
Jan. 26, 2015 10:45 AM EST Reads: 3,010
Mobile commerce traffic is surpassing desktop, yet less than 20% of sales in the U.S. are mobile commerce sales. In his session at 15th Cloud Expo, Dan Franklin, Segment Manager, Commerce, at Verizon Digital Media Services, defined mobile devices and discussed how next generation means simplification. It means taking your digital content and turning it into instantly gratifying experiences.
Jan. 26, 2015 10:45 AM EST Reads: 1,977