Click here to close now.

Welcome!

@CloudExpo Authors: Ian Khan, Elizabeth White, Jason Bloomberg, Carmen Gonzalez, Plutora Blog

Blog Feed Post

Gamification and Business Software – Introducing RedCritter

Profile Screenshot w Mobile Hey, software junkies… how do you feel about gamification? The evolution of business software, specifically SaaS, continues to spark new, innovative, and powerful tools for business owners to optimize how their employees use, and gain from, the systems that are in place.

One company that is making waves in the business software gamification space is RedCritter, a Texas-based software company that has already integrated with several big hitters in the SaaS space, notably Zendesk and Salesforce, to enable its clients to track, monitor, apply rewards and badges, and actively monitor the successes, and failures, of its users (based on custom defined and created goals).

We had the pleasure of speaking recently with Dan Hoffman, the Director of Business Development at RedCritter, to ask him some questions about RC, gamification, and how it can change the way we use, and take advantage, of business software. Read on for the full interview!

Tell us about RedCritter. What’s the pitch?

RedCritter is an employee engagement SaaS that easily layers across your business systems: enabling cross-system performance management with powerful game mechanics to drive employee engagement and productivity.

Business development is tricky. What’s your approach – do you test ideas, or are you executing a plan brainstormed years ago?

Our plan as a technology focused company is to provide a simple, robust, and easy to implement solution to a market that is demanding more engaging business systems.  The value of gamification has been demonstrated over the last several years but the most successful deployments share two commonalities: the best technology and a well thought out implementation strategy.

That’s why our approach is to partner with highly regarded software consultancies that understand the importance of quality design; and to provide them with the best technology on the market.

Some write gamification off as a fad. What’s your response? How central to a business can gamification be?

The most important thing any organization can do to enhance employee productivity is provide regular feedback, yet so many organizations struggle in this area.  We provide a way to easily recognize employee performance in real-time and in a manner that directly ties back to their work.

The term “gamification” can be a loaded term because it conjures a connotation of being frivolous. However, the fact is every leading company uses productivity and engagement techniques, they just might not call it “gamification”.  What we are actually providing is a better method for employee recognition and we are doing so in a way that employees find engaging and management can readily implement.

How can users of say Zendesk benefit from RedCritter? Give us a common use-case for customer service.

The call center environment is unique in the business world.  Agents quickly become disenchanted when they believe their good work goes unnoticed, and managers have a very difficult task tracking performance levels of their team/agents. The difficulty in providing accurate feedback frequently results in poor customer service and high rates of attrition.

With RedCritter, you can provide instant feedback for top performers (e.g., recognizing the agent who closed the most tickets last quarter, last week, last hour etc.) while simultaneously using our Skill Tracking feature to have a dynamic view of where your agents excel and where they may need additional training.

What’s the future of gamification? Where do we go from here?

Gamification is becoming a cornerstone of every organization’s approach to employee engagement.  There are many motivations that appeal to different personality types: money, power, recognition, etc. It is becoming increasingly important that your engagement strategy is not limited to one tactic but rather that you utilize a number of different strategies to engage your entire team.

Is this something only web-based companies are interested in, or do you see gamification in non-web companies areas too?

We see mostly forward-thinking companies leveraging gamification solutions.  Of course, that’s true of every new technology.  In practice, our solution has valuable application for any company that would like to increase employee engagement and productivity.

If you’re not certain it’s for you, our pricing model enables you to test it for $9.99/month to confirm that it will achieve your objectives.  From there, the sky’s the limit.​

VM Associates is a New York City cloud computing consulting firm. We help companies transition into newer, better, smarter software. Contact us to talk about your business, the cloud, and how we might help.

The post Gamification and Business Software – Introducing RedCritter appeared first on VM Associates.

Read the original blog entry...

More Stories By Chris Bliss

Chris Bliss works at VM Associates, an end-user consultancy for businesses looking to move to the cloud from pre-existing legacy systems.

@CloudExpo Stories
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI In...
DevOps Summit, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development...
Live Webinar with 451 Research Analyst Peter Christy. Join us on Wednesday July 22, 2015, at 10 am PT / 1 pm ET In a world where users are on the Internet and the applications are in the cloud, how do you maintain your historic SLA with your users? Peter Christy, Research Director, Networks at 451 Research, will discuss this new network paradigm, one in which there is no LAN and no WAN, and discuss what users and network administrators gain and give up when migrating to the agile world of clo...
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, it is now feasible to create a rich desktop and tuned mobile experience with a single codebase, without compromising performance or usability.
Containers are revolutionizing the way we deploy and maintain our infrastructures, but monitoring and troubleshooting in a containerized environment can still be painful and impractical. Understanding even basic resource usage is difficult – let alone tracking network connections or malicious activity. In his session at DevOps Summit, Gianluca Borello, Sr. Software Engineer at Sysdig, will cover the current state of the art for container monitoring and visibility, including pros / cons and liv...
SYS-CON Media announced today that CloudBees, the Jenkins Enterprise company, has launched ad campaigns on SYS-CON's DevOps Journal. CloudBees' campaigns focus on the business value of Continuous Delivery and how it has been recognized as a game changer for IT and is now a top priority for organizations, and the best ways to optimize Jenkins to ensure your continuous integration environment is optimally configured.
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool for visual control over the...
The most often asked question post-DevOps introduction is: “How do I get started?” There’s plenty of information on why DevOps is valid and important, but many managers still struggle with simple basics for how to initiate a DevOps program in their business. They struggle with issues related to current organizational inertia, the lack of experience on Continuous Integration/Delivery, understanding where DevOps will affect revenue and budget, etc. In their session at DevOps Summit, JP Morgenthal...
"We provide a web application framework for building really sophisticated web applications that run on a browser without any installation need so we get used for biotech, defense, and banking applications," noted Charles Kendrick, CTO and Chief Architect at Isomorphic Software, in this SYS-CON.tv interview at @DevOpsSummit (http://DevOpsSummit.SYS-CON.com), held June 9-11, 2015, at the Javits Center in New York
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
"The idea of polyglot persistence is you have to apply the right database for the job - you always have to have many different databases in play. We offer that whole system as a service," explained Raj Singh, Developer Advocate for IBM Cloud Data Services, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
In his session at 16th Cloud Expo, Simone Brunozzi, VP and Chief Technologist of Cloud Services at VMware, reviewed the changes that the cloud computing industry has gone through over the last five years and shared insights into what the next five will bring. He also chronicled the challenges enterprise companies are facing as they move to the public cloud. He delved into the "Hybrid Cloud" space and explained why every CIO should consider ‘hybrid cloud' as part of their future strategy to achie...
SYS-CON Events announced today that WHOA.com, an ISO 27001 Certified secure cloud computing company, participated as “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which took place June 9-11, 2015, at the Javits Center in New York City, NY. WHOA.com is a leader in next-generation, ISO 27001 Certified secure cloud solutions. WHOA.com offers a comprehensive portfolio of best-in-class cloud services for business including Infrastructure as a Service (IaaS), Secure Cloud Desk...
SYS-CON Events announced today that Intelligent Systems Services will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Established in 1994, Intelligent Systems Services Inc. is located near Washington, DC, with representatives and partners nationwide. ISS’s well-established track record is based on the continuous pursuit of excellence in designing, implementing and supporting nationwide clients’ ...
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading in...
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and easy to use. MangoApps has been named a "Market Leader" by Ovum Research and a "Cool Vendor" by Gartner. 20,000+ business custome...
IT data is typically silo'd by the various tools in place. Unifying all the log, metric and event data in one analytics platform stops finger pointing and provides the end-to-end correlation. Logs, metrics and custom event data can be joined to tell the holistic story of your software and operations. For example, users can correlate code deploys to system performance to application error codes. In his session at DevOps Summit, Michael Demmer, VP of Engineering at Jut, will discuss how this can...