|By Chris Bliss||
|March 5, 2014 03:22 PM EST||
Hey, software junkies… how do you feel about gamification? The evolution of business software, specifically SaaS, continues to spark new, innovative, and powerful tools for business owners to optimize how their employees use, and gain from, the systems that are in place.
One company that is making waves in the business software gamification space is RedCritter, a Texas-based software company that has already integrated with several big hitters in the SaaS space, notably Zendesk and Salesforce, to enable its clients to track, monitor, apply rewards and badges, and actively monitor the successes, and failures, of its users (based on custom defined and created goals).
We had the pleasure of speaking recently with Dan Hoffman, the Director of Business Development at RedCritter, to ask him some questions about RC, gamification, and how it can change the way we use, and take advantage, of business software. Read on for the full interview!
Tell us about RedCritter. What’s the pitch?
RedCritter is an employee engagement SaaS that easily layers across your business systems: enabling cross-system performance management with powerful game mechanics to drive employee engagement and productivity.
Business development is tricky. What’s your approach – do you test ideas, or are you executing a plan brainstormed years ago?
Our plan as a technology focused company is to provide a simple, robust, and easy to implement solution to a market that is demanding more engaging business systems. The value of gamification has been demonstrated over the last several years but the most successful deployments share two commonalities: the best technology and a well thought out implementation strategy.
That’s why our approach is to partner with highly regarded software consultancies that understand the importance of quality design; and to provide them with the best technology on the market.
Some write gamification off as a fad. What’s your response? How central to a business can gamification be?
The most important thing any organization can do to enhance employee productivity is provide regular feedback, yet so many organizations struggle in this area. We provide a way to easily recognize employee performance in real-time and in a manner that directly ties back to their work.
The term “gamification” can be a loaded term because it conjures a connotation of being frivolous. However, the fact is every leading company uses productivity and engagement techniques, they just might not call it “gamification”. What we are actually providing is a better method for employee recognition and we are doing so in a way that employees find engaging and management can readily implement.
How can users of say Zendesk benefit from RedCritter? Give us a common use-case for customer service.
The call center environment is unique in the business world. Agents quickly become disenchanted when they believe their good work goes unnoticed, and managers have a very difficult task tracking performance levels of their team/agents. The difficulty in providing accurate feedback frequently results in poor customer service and high rates of attrition.
With RedCritter, you can provide instant feedback for top performers (e.g., recognizing the agent who closed the most tickets last quarter, last week, last hour etc.) while simultaneously using our Skill Tracking feature to have a dynamic view of where your agents excel and where they may need additional training.
What’s the future of gamification? Where do we go from here?
Gamification is becoming a cornerstone of every organization’s approach to employee engagement. There are many motivations that appeal to different personality types: money, power, recognition, etc. It is becoming increasingly important that your engagement strategy is not limited to one tactic but rather that you utilize a number of different strategies to engage your entire team.
Is this something only web-based companies are interested in, or do you see gamification in non-web companies areas too?
We see mostly forward-thinking companies leveraging gamification solutions. Of course, that’s true of every new technology. In practice, our solution has valuable application for any company that would like to increase employee engagement and productivity.
If you’re not certain it’s for you, our pricing model enables you to test it for $9.99/month to confirm that it will achieve your objectives. From there, the sky’s the limit.
VM Associates is a New York City cloud computing consulting firm. We help companies transition into newer, better, smarter software. Contact us to talk about your business, the cloud, and how we might help.
The post Gamification and Business Software – Introducing RedCritter appeared first on VM Associates.
"We work in the area of Big Data analytics and Big Data analytics is a very crowded space - you have Hadoop, ETL, warehousing, visualization and there's a lot of effort trying to get these tools to talk to each other," explained Mukund Deshpande, head of the Analytics practice at Accelerite, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 2, 2016 01:30 AM EDT Reads: 804
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2016' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited t...
Jul. 2, 2016 01:00 AM EDT Reads: 676
SaaS companies can greatly expand revenue potential by pushing beyond their own borders. The challenge is how to do this without degrading service quality. In his session at 18th Cloud Expo, Adam Rogers, Managing Director at Anexia, discussed how IaaS providers with a global presence and both virtual and dedicated infrastructure can help companies expand their service footprint with low “go-to-market” costs.
Jul. 2, 2016 12:30 AM EDT Reads: 1,238
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Jul. 1, 2016 08:30 PM EDT Reads: 793
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
Jul. 1, 2016 06:30 PM EDT Reads: 771
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Jul. 1, 2016 06:00 PM EDT Reads: 543
"Avere Systems is a hybrid cloud solution provider. We have customers that want to use cloud storage and we have customers that want to take advantage of cloud compute," explained Rebecca Thompson, VP of Marketing at Avere Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 1, 2016 05:45 PM EDT Reads: 739
Presidio Receives @EMCcorp Partner Services Quality Award | @ThingsExpo @Presidio #IoT #DigitalTransformation
Presidio has received the 2015 EMC Partner Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Partner Services Quality (PSQ) program. Presidio was also honored as the 2015 EMC Americas Marketing Excellence Partner of the Year and 2015 Mid-Market East Partner of the Year. The EMC PSQ program is a project-specific survey program designed for partners with Service Partner designations to solicit customer feedbac...
Jul. 1, 2016 05:30 PM EDT Reads: 786
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, provided an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profession...
Jul. 1, 2016 05:15 PM EDT Reads: 643
Let’s face it, embracing new storage technologies, capabilities and upgrading to new hardware often adds complexity and increases costs. In his session at 18th Cloud Expo, Seth Oxenhorn, Vice President of Business Development & Alliances at FalconStor, discussed how a truly heterogeneous software-defined storage approach can add value to legacy platforms and heterogeneous environments. The result reduces complexity, significantly lowers cost, and provides IT organizations with improved efficie...
Jul. 1, 2016 05:00 PM EDT Reads: 477
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists discusse...
Jul. 1, 2016 04:45 PM EDT Reads: 1,093
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Jul. 1, 2016 04:30 PM EDT Reads: 759
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
Jul. 1, 2016 04:30 PM EDT Reads: 1,091
Most organizations prioritize data security only after their data has already been compromised. Proactive prevention is important, but how can you accomplish that on a small budget? Learn how the cloud, combined with a defense and in-depth approach, creates efficiencies by transferring and assigning risk. Security requires a multi-defense approach, and an in-house team may only be able to cherry pick from the essential components. In his session at 19th Cloud Expo, Vlad Friedman, CEO/Founder o...
Jul. 1, 2016 04:15 PM EDT Reads: 462
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Jul. 1, 2016 04:15 PM EDT Reads: 249
[session] Extending Intelligence to IoT By @BsquareCorp | @ThingsExpo #IoT #M2M #API #DigitalTransformation
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Jul. 1, 2016 03:15 PM EDT Reads: 319
The pace of innovation, vendor lock-in, production sustainability, cost-effectiveness, and managing risk… In his session at 18th Cloud Expo, Dan Choquette, Founder of RackN, discussed how CIOs are challenged finding the balance of finding the right tools, technology and operational model that serves the business the best. He also discussed how clouds, open source software and infrastructure solutions have benefits but also drawbacks and how workload and operational portability between vendors ...
Jul. 1, 2016 03:00 PM EDT Reads: 1,279
The U.S. Army Intelligence and Security Command (INSCOM) has awarded BAE Systems a five-year contract worth as much as $75 million to provide enhanced geospatial intelligence technical and analytical support. The award was issued under the INSCOM Global Intelligence indefinite delivery, indefinite quantity contract.
Jul. 1, 2016 02:15 PM EDT Reads: 697
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
Jul. 1, 2016 02:00 PM EDT Reads: 1,426
The initial debate is over: Any enterprise with a serious commitment to IT is migrating to the cloud. But things are not so simple. There is a complex mix of on-premises, colocated, and public-cloud deployments. In this power panel at 18th Cloud Expo, moderated by Conference Chair Roger Strukhoff, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships at Commvault; Dave Landa, Chief Operating Officer at kintone; William Morrish, General Manager Product Sales at Interou...
Jul. 1, 2016 02:00 PM EDT Reads: 1,153