|By Ryan Barrett||
|May 3, 2014 02:00 PM EDT||
There are two pieces of good news to come out of Heartbleed. First, we haven't heard of any significant security breaches, which mean that the industry as a whole is getting better at fixing problems as they arise.
The second is that, because Heartbleed presented every single cloud provider with the exact same challenge, it created an excellent global litmus test for crisis response. Everyone started from the same baseline, which eliminates the variability in evaluating their response.
If you're a customer of the cloud, you can review any provider's public response to Heartbleed to evaluate both their technical dexterity (how long did it take them to issue a fix?) as well as their communications and customer service (did their communications assure you that you were in good hands?). And if you're a provider, you can see how your response compared to the competition - and, if necessary, make changes.
Below are a few key crisis response elements that you should look for.
In the event of a security crisis, it is critical that customers are notified as quickly as possible, and with as much pertinent information as is available. Most important, customers should know what is being done to protect them. Timing is everything. Did the company you're evaluating have a public response on their blog? On Twitter? Via email? And how quickly did they start communicating?
The communication does not necessarily have to include a comprehensive action plan. But it must be enough to assure you that the service provider is aware of the issue and actively working on a solution.
Who Is Doing the Communication?
After a major security breach, it is important that customers know that the service provider is taking the matter very seriously. Therefore, customer communication should be attributed to a C-level executive within the company. For something as significant as Heartbleed, you want to hear from the company's security or operations executives.
Transparency About Impact and Potential Risks
If a company has been impacted, they should be open and up-front about it. They should clearly articulate which services have - and have not - been affected. It should be easy to assess the impact on users, how long they've been exposed to the risk, and what action the company has taken (e.g., systems patched/certificates reissued).
Responsible Disclosure Policies
It's just as important for a company to disclose what they don't know as it is to disclose what they do know. For instance, could there have been hackers who may have accessed user data? Users would want to know where the company stands on the patch management programs and if there is a tool to check if a service/product/site is still vulnerable.
Sharing of Best Practices
After the initial communication has been delivered, customers will need clarity around what next steps should be taken. IT teams will want to know if immediate upgrades are needed; users will want to know if it's time to change passwords. It is important that customers know where to go for answers to potential questions - whether it's the company's blog, an online forum, or a support phone number. Put yourself in the shoes of a customer: if you still had questions, would it be clear from the provider's communications what you should do next?
Heartbleed may soon be history, but there will inevitably be another crisis. You should use the trail of communications left behind by Heartbleed as a litmus test for crisis response. If you're a customer, make sure that all your providers delivered the level of communications you needed to feel comfortable. If you're a provider, make sure that customer communications is as much a part of your crisis response processes as is your technical work.
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete...
Jan. 29, 2015 01:15 PM EST Reads: 2,507
In this scenarios approach Joe Thykattil, Technology Architect & Sales at TimeWarner / Navisite, presented examples that will allow business-savvy professionals to make informed decisions based on a sound business model. This model covered the technology options in detail as well as a financial analysis. The TCO (Total Cost of Ownership) and ROI (Return on Investment) demonstrated how to start, develop and formulate a business case that will allow both small and large scale projects to achieve...
Jan. 29, 2015 01:00 PM EST Reads: 1,982
IBM has announced a new strategic technology services agreement with Anthem, Inc., a health benefits company in the U.S. IBM has been selected to provide operational services for Anthem's mainframe and data center server and storage infrastructure for the next five years. Among the benefits of the relationship, Anthem has the ability to leverage IBM Cloud solutions that will help increase the ease, availability and speed of adding infrastructure to support new business requirements.
Jan. 29, 2015 01:00 PM EST Reads: 1,457
"ElasticBox is an enterprise company that makes it very easy for developers and IT ops to collaborate to develop, build and deploy applications on any cloud - private, public or hybrid," stated Monish Sharma, VP of Customer Success at ElasticBox, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 29, 2015 01:00 PM EST Reads: 2,670
“We are strong believers in the DevOps movement and our staff has been doing DevOps for large enterprise environments for a number of years. The solution that we build is intended to allow DevOps teams to do security at the speed of DevOps," explained Justin Lundy, Founder & CTO of Evident.io, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 29, 2015 01:00 PM EST Reads: 2,072
The term culture has had a polarizing effect among DevOps supporters. Some propose that culture change is critical for success with DevOps, but are remiss to define culture. Some talk about a DevOps culture but then reference activities that could lead to culture change and there are those that talk about culture change as a set of behaviors that need to be adopted by those in IT. There is no question that businesses successful in adopting a DevOps mindset have seen departmental culture change, ...
Jan. 29, 2015 12:45 PM EST Reads: 2,411
IBM has announced software that allows people to hide or anonymize their personal information on the Web, ensuring protection from identity theft and other misuse. Developed by researchers at IBM's laboratory in Zurich, Switzerland, the software – called Identity Mixer – will enable consumers to purchase goods and services on the Internet without disclosing personal information. As consumers hand over personal details in exchange for downloading music or subscribing to online newsletters, they...
Jan. 29, 2015 12:45 PM EST Reads: 675
SYS-CON Events announced today that that Innodisk, the service-driven provider of industrial embedded flash and DRAM storage products and technologies, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Innodisk is a service-driven provider of industrial embedded flash and DRAM storage products and technologies. With satisfied customers across the embedded, aerospace and defense, cloud storage markets an...
Jan. 29, 2015 12:45 PM EST Reads: 407
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Jan. 29, 2015 12:30 PM EST Reads: 3,009
In a world of ever-accelerating business cycles and fast-changing client expectations, the cloud increasingly serves as a growth engine and a path to new business models. Dynamic clouds enable businesses to continuously reinvent themselves, adapting their business processes, their service and software delivery and their operations to achieve speed-to-market and quick response to customer feedback. As the cloud evolves, the industry has multiple competing cloud technologies, offering on-premises ...
Jan. 29, 2015 12:15 PM EST Reads: 1,833
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, demonstrated how to approach creating broadly successful connected customer solutions using real world business transformation studies including New England BioLabs and more.
Jan. 29, 2015 12:00 PM EST Reads: 2,582
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective ...
Jan. 29, 2015 12:00 PM EST Reads: 2,526
SYS-CON Events announced today that Intelligent Systems Services will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Established in 1994, Intelligent Systems Services Inc. is located near Washington, DC, with representatives and partners nationwide. ISS’s well-established track record is based on the continuous pursuit of excellence in designing, implementing and supporting nationwide clients’ mission-cri...
Jan. 29, 2015 12:00 PM EST Reads: 310
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrateg...
Jan. 29, 2015 11:45 AM EST Reads: 2,701
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 29, 2015 11:45 AM EST Reads: 2,842
Eighty-five percent of companies store information in some sort of unstructured manner. In this demo at 15th Cloud Expo, Mark Fronczak, Product Manager at Solgenia, discussed their enterprise content management solution, which was created to help companies organize and take control of their digital assets.
Jan. 29, 2015 11:30 AM EST Reads: 1,689
The BPM world is going through some evolution or changes where traditional business process management solutions really have nowhere to go in terms of development of the road map. In this demo at 15th Cloud Expo, Kyle Hansen, Director of Professional Services at AgilePoint, shows AgilePoint’s unique approach to dealing with this market circumstance by developing a rapid application composition or development framework.
Jan. 29, 2015 11:30 AM EST Reads: 2,199
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
Jan. 29, 2015 11:30 AM EST Reads: 2,938
Fundamentally, SDN is still mostly about network plumbing. While plumbing may be useful to tinker with, what you can do with your plumbing is far more intriguing. A rigid interpretation of SDN confines it to Layers 2 and 3, and that's reasonable. But SDN opens opportunities for novel constructions in Layers 4 to 7 that solve real operational problems in data centers. "Data center," in fact, might become anachronistic - data is everywhere, constantly on the move, seemingly always overflowing. Net...
Jan. 29, 2015 11:15 AM EST Reads: 2,754
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additional...
Jan. 29, 2015 11:15 AM EST Reads: 2,640