Welcome!

@CloudExpo Authors: Pat Romanski, Elizabeth White, Dan Potter, William Schmarzo, Liz McMillan

Blog Feed Post

Why Workflow and BPM Suck

The verities and the balderdash the impact of the cloud

I originally wrote this paper back in 2005 as a bit of a rant against the positioning of Workflow and BPM. I was reminded of it the other day and took another look only to discover that things still haven’t changed that much. So I’ve decided to revamp it a bit to encompass cloudy type things and what the impact of social media etc has had in the ensuing years. So for your amusement or edification here’s a revised version.

Many of us that were involved in the field of Workflow Automation and Business Process Management (BPM) a few years ago (and some still are I’m sure) argued long and hard about where the two technologies overlapped, where they were different, which mathematical models should be used, which standards were applicable to which part of the technology stack and all that associated puff.

Well these arguments and discussions are well and truly over more or less forgotten; the demarcation lines were well defined and drawn; the road ahead became clear.

The fact that Business Process Management has its roots in Workflow technology is well known – many of today’s leading products are, in fact, evolutions of the original forms processing packages. So there is no longer a need to debate, what is now, a moot point.

But what has happened is that BPM also changed. Rather than being an extension of workflow concepts BPM was seen as systems-to-systems technology exclusively used in the deployment of concepts such as SOA solutions. I’m over simplifying things I know, but it seemed as though BPM was destined to become an IT Technology solution as opposed to the business process solution it was meant to be. Somewhere along the way, one of the key elements in a business process – a person – dropped off the agenda. The fact that the majority of business processes (some 85% according to some very old Forrester research) involve carbon based resources was overlooked – think BPEL for a moment – doesn’t the attempt to develop that particular standard tell you something about the general direction of BPM? But be warned, even today, many vendors will tell you that their BPM products support Human interaction, but what they are talking about will be simple work item handling and form filling – this is a long way from the collaboration and interaction management we will talk about below.

The problem stems from the fact that most Workflow products were flawed and as a result, the problem in the gene pool rippled through to the evolved BPM species. So what was wrong with workflow? It’s quite simple when you think about it; most workflow products assumed that work moved from one resource to another. One user entered the loan details, another approved it. But business doesn’t work like that.

This flawed thinking is probably the main reason why workflow was never quite the success most pundits thought it would be; the solutions were just not flexible enough, since the majority of processes are unsuited to this way of working. Paradoxically, it is the exact reason why BPM is so suited to the world of SOA and systems to systems processes. A rigid approach to systems processes is essential, where people are concerned; the name of the game is flexibility.

Why do we need the flexibility?

Let’s take a simple analogy so that the concept is more easily understood.

Supposing you were playing golf; using the BPM approach would be like hitting a hole in one every time you tee off. Impressive – 18 shots, and a round finished in 25 minutes.

But as we all know, the reality is somewhat different (well my golf is different) – there’s a lot that happens between teeing off and finishing a hole. Ideally about four shots (think nodes in a process) – but you have to deal with the unexpected even though you know the unexpected is very likely; sand traps, water hazards, lost balls, free drops, collaboration with fellow players, unexpected consultation with the referee – and so it goes on. Then there are 17 more holes to do – the result is an intricate and complex process with 18 targets but about 72 operations.

As mentioned earlier, we have to deal with the unexpected. This is not just about using a set of tools to deal with every anticipated business outcome or rule; we are talking about the management of true interaction that takes place between individuals and groups which cannot be predicted or encapsulated beforehand. This is because Business Processes exist at 2 levels – the predictable (the systems) and the un-predictable (the people).

The predictable aspects of the process are easily and well catered for by BPMS solutions – which is why the term Business Process Management is a misnomer since the perceived technology only addresses the integration aspects – with the close coupling with SOA (SOA needs BPM, the converse is not true) there still iis an argument for renaming BPM to Services Process Management (SPM).

Proposals such as BPEL4People didn’t fix the problem either, all that managed to achieve is replicating the shortcomings of Workflow. Anyone who has tried to put together a business case for buying SOA/BPM will know the entire proposition will be a non-starter.

Understanding the business processes exist at 2 levels (the Silicon and the Carbon) takes us a long way towards understanding how we solve this problem. The key point is to recognize that the unpredictable actions of the carbon components are not ad-hoc processes, nor are they exception handling (ask anyone with a six sigma background about exceptions and you’ll understand very quickly what I mean). This is all about the unstructured interactions between people – in particular knowledge workers.  These unstructured and unpredictable interactions can, and do, take place all the time – and it’s only going to get worse! The advent of social networking, SaaS etc. etc.,  are already having, and will continue to have, a profound effect on the way we manage and do business.

Process based technology that understands the needs of people and supports the inherent “spontaneity” of the human mind is the next logical step, and we might be tempted to name this potential paradigm shift “A Business Operations Platform”. [1]

But what makes a BOP different from what’s gone before?

One of the key innovations (and there are many) is the collaborative nature of the platform. At last there is an environment that allows, encourages even, the business world and the technology world to align. Given that the business process is where these two worlds collide then the BOP becomes the place where the two worlds can achieve the most in terms of collaborative development and common understanding. Eliminating decades of misunderstanding. The Business Operations Platform does six main jobs.

It:

  1. Puts existing and new application software under the direct control of business managers.
  2. Facilitates communication between business and IT.
  3. Makes it easier for the business to improve existing processes and create new ones.
  4. Enables the automation of processes across the entire organization, and beyond it.
  5. Gives managers real-time information on the performance of processes.
  6. Allows organizations to take full advantage of new computing services.

Unlike early BPM offerings that were stitched together from fragments of technologies past, a BOP must be built on a standards-based and modern architecture.. With a service oriented architecture (SOA) and full BPM capabilities companies can create a complete business operations environment that can drive innovation, efficiency and agility for their enterprise. It must be Cloud enabled and capable of being deployed as BPMAAS as. It is the BOP that sets “enterprise cloud computing” apart from “consumer cloud Computing”

So why does workflow suck? It sucks because it made the fatal assumption that a business process was simply modelled as “a to b to c” – but business, as we all know, doesn’t quite work like that. BPM succeeds because of the heritage these products is in the workflow world – but BPM sucks as well because it ignores the requirement to include people.

Jon Pyke


[1] Since I wrote this paper Gartner coined the term “Intelligent BPM” but that begs the question as to what went before “Stupid BPM” ? So I’ll use BOP if that is OK with you the reader.

The post Why Workflow and BPM Suck appeared first on Cloud Computing Best Practices.

Read the original blog entry...

More Stories By Cloud Best Practices Network

The Cloud Best Practices Network is an expert community of leading Cloud pioneers. Follow our best practice blogs at http://CloudBestPractices.net

@CloudExpo Stories
CenturyLink has announced that application server solutions from GENBAND are now available as part of CenturyLink’s Networx contracts. The General Services Administration (GSA)’s Networx program includes the largest telecommunications contract vehicles ever awarded by the federal government. CenturyLink recently secured an extension through spring 2020 of its offerings available to federal government agencies via GSA’s Networx Universal and Enterprise contracts. GENBAND’s EXPERiUS™ Application...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Redis is not only the fastest database, but it is the most popular among the new wave of databases running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 19th Cloud Expo, Dave Nielsen, Developer Advocate, Redis Labs, will share the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Up until last year, enterprises that were looking into cloud services usually undertook a long-term pilot with one of the large cloud providers, running test and dev workloads in the cloud. With cloud’s transition to mainstream adoption in 2015, and with enterprises migrating more and more workloads into the cloud and in between public and private environments, the single-provider approach must be revisited. In his session at 18th Cloud Expo, Yoav Mor, multi-cloud solution evangelist at Cloudy...
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
Security, data privacy, reliability, and regulatory compliance are critical factors when evaluating whether to move business applications from in-house, client-hosted environments to a cloud platform. Quality assurance plays a vital role in ensuring that the appropriate level of risk assessment, verification, and validation takes place to ensure business continuity during the migration to a new cloud platform.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Ovum, a leading technology analyst firm, has published an in-depth report, Ovum Decision Matrix: Selecting a DevOps Release Management Solution, 2016–17. The report focuses on the automation aspects of DevOps, Release Management and compares solutions from the leading vendors.
Continuous testing helps bridge the gap between developing quickly and maintaining high quality products. But to implement continuous testing, CTOs must take a strategic approach to building a testing infrastructure and toolset that empowers their team to move fast. Download our guide to laying the groundwork for a scalable continuous testing strategy.
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...