Welcome!

Cloud Expo Authors: Elizabeth White, Carmen Gonzalez, Bernard Golden, Roger Strukhoff, Sandi Mappic

Blog Feed Post

Pour en finir avec l’Informatique fantôme : les 3 B (Première partie)

 

GostL’informatique fantôme (Ghost IT en anglais) ? Ce sont toutes les infrastructures, les applications informatiques déployées dans les entreprises hors de la vue de la DSI, sans son accord.

Est-ce que l’informatique fantôme est un phénomène récent ? Non, bien sûr, mais nous avons assisté à une accélération depuis une dizaine d’années avec l’arrivée d’outils logiciels et matériels puissants, légers et faciles à déployer.

Ce que je vous propose, aujourd’hui, c’est de réconcilier les directions métiers et les informaticiens en remplaçant l’informatique fantôme, source permanente de conflits et d’incompréhension, par.. l’informatique flexible, mise en œuvre de manière harmonieuse et efficace, les équipes informatiques et les métiers collaborant de manière transparente, pour que l’informatique des entreprises soit plus performante et économique.

Une utopie ? Non, comme je vais vous l’expliquer.

 

Informatique fantôme : état des lieux

La société Netskope publie tous les trimestres un rapport très instructif sur le déploiement du Cloud Computing et des applications SaaS dans les entreprises ; ses dernières mesures ont été faites à la fin de l’année 2013.

Netskope More Cloud Apps than DSI thinkCe graphique, tiré de leur étude de janvier 2014, montre que les équipes informatiques sous-estiment beaucoup le nombre d’applications SaaS utilisées par leur entreprise. Ce nombre approche des 400 alors que leurs estimations sont de 40 à 50, un ordre de grandeur de différence !

La question qui fâche : pourquoi l’informatique fantôme c’est-elle développée aussi fortement dans toutes les entreprises, quelles que soient leur taille ou leur secteur d’activité ?

Je n’obtiens pas les mêmes réponses quand je pose la question aux informaticiens et aux directions métiers !

  • Pour mes amis informaticiens, ce sont des utilisateurs dissidents, indisciplinés, désobéissants, qui se moquent des contraintes de sécurité... qui ne respectent pas les directives et les choix de la DSI.
  • Pour les directions métiers, ce sont les contraintes irréalistes de la DSI, leurs schémas directeurs, les temps de réponse démesurément longs, leurs consignes de sécurité déraisonnables qui les « obligent » à recourir à l’informatique fantôme.

J’ai une bonne nouvelle : informaticiens et directions métiers peuvent se réconcilier, travailler ensemble et remplacer l’informatique fantôme par ... l’informatique flexible.


Informatique flexible : les fondamentaux

Flexible ITEntre des outils bureautiques universels, peu structurés, et des applications informatiques classiques, très structurées, il existe un très grand champ médian où l’on trouve des demandes universelles pour des usages « semi-structurés ».

L’excellente nouvelle ? Trois familles d’outils, bien sur tous disponibles dans un monde Cloud et mobile, permettent aujourd’hui de répondre à cette demande :

  • BPaaS (Business Process as a Service) : des processus métiers, clefs en main.
  • BPM (Business Process Modeling) : Des outils permettant, très rapidement de modéliser les processus simples que l’on rencontre dans toutes les entreprises.
  • BI (Business Intelligence) : c’est le monde du décisionnel, de l’analyse des données.

Ce sont ces trois B, BPaaS, BI et BPM qui ont donné leur nom à ce billet.

En utilisant intelligemment ces trois familles de solutions, il devient possible d’éradiquer cette dangereuse épidémie d’informatique fantôme.

 

BPaaS (Business Process as a Service)

Logo BPaaSLes éditeurs de solutions BPaaS proposent aux entreprises des processus simples, prêts à l’emploi, et qui demandent très peu de configuration. La frontière avec les solutions SaaS n’est pas très étanche ; s’il faut souvent quelques mois pour déployer des logiciels SaaS tels que Saleforce ou TalentSoft, une solution BPaaS demande, au plus, quelques jours pour être opérationnelle.

Il existe de très nombreuses offres BPaaS, et j’en ai souvent parlé dans ce blog

Je vais en citer seulement deux dans ce billet :

  • Interview Jason Fried BasecampBasecamp : Basecamp est le gestionnaire de projets légers le plus simple à utiliser que je connaisse. Le fondateur de cette société, Jason Fried, a choisi de rester focalisé sur une seule application, mais de faire très bien son métier, comme il l’explique dans cet entretien récent. Beaucoup d’autres éditeurs ont voulu se diversifier, sans succès, et auraient intérêt à méditer cet entretien.
  • SurveyMonkey : C’est le BPaaS dont ont besoin toutes les entreprises qui réalisent des enquêtes, en interne ou vers leurs clients externes. Quelles que soient la complexité ou la variété des questions que vous souhaitez poser, SurveyMonkey répond à vos besoins. Si ce n’est pas le cas, vous faites certainement fausse route en imaginant des enquêtes déraisonnables.

Ces solutions BPaaS ont toutes les mêmes avantages :

  • Déploiement immédiat.
  • Capacité par les métiers de les utiliser sans avoir besoin de se faire aider par la DSI.
  • Des prix très bas : la version la plus chère de Basecamp coûte 3000 $ par an et celle de SurveyMonkey, 800 € par an, pour un usage illimité et un nombre d’utilisateurs illimités.

Survey Monkey prix France

 

Je propose à toutes les DSI de prendre immédiatement les décisions suivantes : 

  • Signer un contrat avec quelques éditeurs BPaaS tels que Basecamp et SurveyMonkey.
  • Mettre ces offres sur leur place de marché interne.
  • Ne pas les facturer en interne en « offrant » ces solutions à tous les métiers.
  • Assurer la promotion interne de ces solutions BPaaS.

DPC WIn-WIn 62841550Ceci leur permettra d’améliorer très vite leur image à l’intérieur de l’entreprise, de réduire la probabilité que d’autres outils équivalents soient utilisés et réduira le volume d’informatique fantôme.

Comme toutes les solutions d’informatique flexible, le BPaaS permet de créer des situations « gagnant-gagnant » entre les métiers et les DSI ; il serait vraiment dommage de ne pas en profiter.

Dans la deuxième partie de cette série, j’aborderai les thèmes BPM et BI.

  

 

Read the original blog entry...

More Stories By Louis Nauges

Louis Naugès is Founder & President of Revevol, the first European Consulting organization 100% dedicated to SaaS and Cloud Computing. He has 30 years of IT experience. Very few people in Europe have his knowledge and expertise in Cloud & SaaS technologies and applications. He works directly with CIOs of very large organizations. Revevol is the first EMEA distributor of Google Apps and the largest worldwide organization deploying Google Apps is one of Revevol's clients.

@CloudExpo Stories
In her General Session at 15th Cloud Expo, Anne Plese, Senior Consultant, Cloud Product Marketing, at Verizon Enterprise, will focus on finding the right mix of renting vs. buying Oracle capacity to scale to meet business demands, and offer validated Oracle database TCO models for Oracle development and testing environments. Anne Plese is a marketing and technology enthusiast/realist with over 19+ years in high tech. At Verizon Enterprise, she focuses on driving growth for the Verizon Cloud pla...
StackIQ offers a comprehensive software suite that automates the deployment, provisioning, and management of Big Infrastructure. With StackIQ’s software, you can spin up fully configured big data clusters, quickly and consistently — from bare-metal up to the applications layer — and manage them efficiently. Our software’s modular architecture allows customers to integrate nearly any application with the StackIQ software stack.
As Platform as a Service (PaaS) matures as a category, developers should have the ability to use the programming language of their choice to build applications and have access to a wide array of services. Bluemix is IBM's open cloud development platform that enables users to easily build cloud-based, creative mobile and web applications without having to spend large amounts of time and resources on configuring infrastructure and multiple software licenses. In this track, you will learn about the...
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at Internet of @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, will discuss how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money! Speaker Bio: ...
Compute virtualization has been transformational, yet security policy implementation and enforcement has lagged behind in agility and automation. There are a number of key considerations when implementing policy in private and hybrid clouds. In his session at 15th Cloud Expo, Holland Barry, VP of Technology at Catbird, will discuss the impact of this new paradigm and what organizations can do today to safely move to software-defined network and compute architectures, including: How normal ope...
Samsung VP Jacopo Lenzi, who headed the company's recent SmartThings acquisition under the auspices of Samsung's Open Innovaction Center (OIC), answered a few questions we had about the deal. This interview was in conjunction with our interview with SmartThings CEO Alex Hawkinson. IoT Journal: SmartThings was developed in an open, standards-agnostic platform, and will now be part of Samsung's Open Innovation Center. Can you elaborate on your commitment to keep the platform open? Jacopo Lenzi: S...
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic • Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff hap...
SYS-CON Events announced today that SOA Software, an API management leader, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. SOA Software is a leading provider of API Management and SOA Governance products that equip business to deliver APIs and SOA together to drive their company to meet its business strategy quickly and effectively. SOA Software’s technology helps businesses to accel...
SYS-CON Events announced today that Utimaco will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Utimaco is a leading manufacturer of hardware based security solutions that provide the root of trust to keep cryptographic keys safe, secure critical digital infrastructures and protect high value data assets. Only Utimaco delivers a general-purpose hardware security module (HSM) as a customiz...
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
SYS-CON Events announced today that ElasticBox is holding a Hackathon at DevOps Summit, November 6 from 12 pm -4 pm at the Santa Clara Convention Center in Santa Clara, CA. You can enter as an individual or team of up to 10 developers. A New Star Is Born Every Month! All completed ElasticBoxes will then be sent to a judging panel - 12 winners will be featured on the ElasticBox website in 2015. All entrants will receive five full enterprise licenses for one year + ElasticBox headphones + Elasti...
Once the decision has been made to move part or all of a workload to the cloud, a methodology for selecting that workload needs to be established. How do you move to the cloud? What does the discovery, assessment and planning look like? What workloads make sense? Which cloud model makes sense for each workload? What are the considerations for how to select the right cloud model? And how does that fit in with the overall IT tranformation? In his session at 15th Cloud Expo, John Hatem, head of V...
Cloud services are the newest tool in the arsenal of IT products in the market today. These cloud services integrate process and tools. In order to use these products effectively, organizations must have a good understanding of themselves and their business requirements. In his session at 15th Cloud Expo, Brian Lewis, Principal Architect at Verizon Cloud, will outline key areas of organizational focus, and how to formalize an actionable plan when migrating applications and internal services to...
SAP is delivering break-through innovation combined with fantastic user experience powered by the market-leading in-memory technology, SAP HANA. In his General Session at 15th Cloud Expo, Thorsten Leiduck, VP ISVs & Digital Commerce, SAP, will discuss how SAP and partners provide cloud and hybrid cloud solutions as well as real-time Big Data offerings that help companies of all sizes and industries run better. SAP launched an application challenge to award the most innovative SAP HANA and SAP ...
Ixia develops amazing products so its customers can connect the world. Ixia helps its customers provide an always-on user experience through fast, secure delivery of dynamic connected technologies and services. Through actionable insights that accelerate and secure application and service delivery, Ixia's customers benefit from faster time to market, optimized application performance and higher-quality deployments.
SYS-CON Events announced today that Calm.io has been named “Bronze Sponsor” of DevOps Summit Silicon Valley, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Calm.io is a cloud orchestration platform for AWS, vCenter, OpenStack, or bare metal, that runs your CL tools puppet, Chef, shell, git, Jenkins, nagios, and will soon support New Relic and Docker. It can run hosted, or on premise and provides VM automation / expiry, self-service portals,...
SYS-CON Events announced today that Aria Systems, the recurring revenue expert, has been named "Bronze Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Aria Systems helps leading businesses connect their customers with the products and services they love. Industry leaders like Pitney Bowes, Experian, AAA NCNU, VMware, HootSuite and many others choose Aria to power their recurring revenue bu...
The Internet of Things (IoT) is going to require a new way of thinking and of developing software for speed, security and innovation. This requires IT leaders to balance business as usual while anticipating for the next market and technology trends. Cloud provides the right IT asset portfolio to help today’s IT leaders manage the old and prepare for the new. Today the cloud conversation is evolving from private and public to hybrid. This session will provide use cases and insights to reinforce t...
Blue Box has closed a $10 million Series B financing. The round was led by a strategic investor and included participation from prior investors including Voyager Capital and Founders Collective, as well as the Blue Box executive team. This round follows a $4.3 million Series A closed in December of 2012 and led by Voyager Capital. In May of this year, the company announced general availability of its private cloud as a service offering, Blue Box Cloud. Since that release, the company has dem...
SYS-CON Events announced today that Verizon has been named "Gold Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With industry-specific solutions and a full range of global wholesale offerings provided over the company's secure mobility, cloud, strategic network...