Welcome!

@CloudExpo Authors: Carmen Gonzalez, Aruna Ravichandran, Liz McMillan, Mehdi Daoudi, Pat Romanski

Blog Feed Post

Pour en finir avec l’Informatique fantôme : les 3 B (Première partie)

 

GostL’informatique fantôme (Ghost IT en anglais) ? Ce sont toutes les infrastructures, les applications informatiques déployées dans les entreprises hors de la vue de la DSI, sans son accord.

Est-ce que l’informatique fantôme est un phénomène récent ? Non, bien sûr, mais nous avons assisté à une accélération depuis une dizaine d’années avec l’arrivée d’outils logiciels et matériels puissants, légers et faciles à déployer.

Ce que je vous propose, aujourd’hui, c’est de réconcilier les directions métiers et les informaticiens en remplaçant l’informatique fantôme, source permanente de conflits et d’incompréhension, par.. l’informatique flexible, mise en œuvre de manière harmonieuse et efficace, les équipes informatiques et les métiers collaborant de manière transparente, pour que l’informatique des entreprises soit plus performante et économique.

Une utopie ? Non, comme je vais vous l’expliquer.

 

Informatique fantôme : état des lieux

La société Netskope publie tous les trimestres un rapport très instructif sur le déploiement du Cloud Computing et des applications SaaS dans les entreprises ; ses dernières mesures ont été faites à la fin de l’année 2013.

Netskope More Cloud Apps than DSI thinkCe graphique, tiré de leur étude de janvier 2014, montre que les équipes informatiques sous-estiment beaucoup le nombre d’applications SaaS utilisées par leur entreprise. Ce nombre approche des 400 alors que leurs estimations sont de 40 à 50, un ordre de grandeur de différence !

La question qui fâche : pourquoi l’informatique fantôme c’est-elle développée aussi fortement dans toutes les entreprises, quelles que soient leur taille ou leur secteur d’activité ?

Je n’obtiens pas les mêmes réponses quand je pose la question aux informaticiens et aux directions métiers !

  • Pour mes amis informaticiens, ce sont des utilisateurs dissidents, indisciplinés, désobéissants, qui se moquent des contraintes de sécurité... qui ne respectent pas les directives et les choix de la DSI.
  • Pour les directions métiers, ce sont les contraintes irréalistes de la DSI, leurs schémas directeurs, les temps de réponse démesurément longs, leurs consignes de sécurité déraisonnables qui les « obligent » à recourir à l’informatique fantôme.

J’ai une bonne nouvelle : informaticiens et directions métiers peuvent se réconcilier, travailler ensemble et remplacer l’informatique fantôme par ... l’informatique flexible.


Informatique flexible : les fondamentaux

Flexible ITEntre des outils bureautiques universels, peu structurés, et des applications informatiques classiques, très structurées, il existe un très grand champ médian où l’on trouve des demandes universelles pour des usages « semi-structurés ».

L’excellente nouvelle ? Trois familles d’outils, bien sur tous disponibles dans un monde Cloud et mobile, permettent aujourd’hui de répondre à cette demande :

  • BPaaS (Business Process as a Service) : des processus métiers, clefs en main.
  • BPM (Business Process Modeling) : Des outils permettant, très rapidement de modéliser les processus simples que l’on rencontre dans toutes les entreprises.
  • BI (Business Intelligence) : c’est le monde du décisionnel, de l’analyse des données.

Ce sont ces trois B, BPaaS, BI et BPM qui ont donné leur nom à ce billet.

En utilisant intelligemment ces trois familles de solutions, il devient possible d’éradiquer cette dangereuse épidémie d’informatique fantôme.

 

BPaaS (Business Process as a Service)

Logo BPaaSLes éditeurs de solutions BPaaS proposent aux entreprises des processus simples, prêts à l’emploi, et qui demandent très peu de configuration. La frontière avec les solutions SaaS n’est pas très étanche ; s’il faut souvent quelques mois pour déployer des logiciels SaaS tels que Saleforce ou TalentSoft, une solution BPaaS demande, au plus, quelques jours pour être opérationnelle.

Il existe de très nombreuses offres BPaaS, et j’en ai souvent parlé dans ce blog

Je vais en citer seulement deux dans ce billet :

  • Interview Jason Fried BasecampBasecamp : Basecamp est le gestionnaire de projets légers le plus simple à utiliser que je connaisse. Le fondateur de cette société, Jason Fried, a choisi de rester focalisé sur une seule application, mais de faire très bien son métier, comme il l’explique dans cet entretien récent. Beaucoup d’autres éditeurs ont voulu se diversifier, sans succès, et auraient intérêt à méditer cet entretien.
  • SurveyMonkey : C’est le BPaaS dont ont besoin toutes les entreprises qui réalisent des enquêtes, en interne ou vers leurs clients externes. Quelles que soient la complexité ou la variété des questions que vous souhaitez poser, SurveyMonkey répond à vos besoins. Si ce n’est pas le cas, vous faites certainement fausse route en imaginant des enquêtes déraisonnables.

Ces solutions BPaaS ont toutes les mêmes avantages :

  • Déploiement immédiat.
  • Capacité par les métiers de les utiliser sans avoir besoin de se faire aider par la DSI.
  • Des prix très bas : la version la plus chère de Basecamp coûte 3000 $ par an et celle de SurveyMonkey, 800 € par an, pour un usage illimité et un nombre d’utilisateurs illimités.

Survey Monkey prix France

 

Je propose à toutes les DSI de prendre immédiatement les décisions suivantes : 

  • Signer un contrat avec quelques éditeurs BPaaS tels que Basecamp et SurveyMonkey.
  • Mettre ces offres sur leur place de marché interne.
  • Ne pas les facturer en interne en « offrant » ces solutions à tous les métiers.
  • Assurer la promotion interne de ces solutions BPaaS.

DPC WIn-WIn 62841550Ceci leur permettra d’améliorer très vite leur image à l’intérieur de l’entreprise, de réduire la probabilité que d’autres outils équivalents soient utilisés et réduira le volume d’informatique fantôme.

Comme toutes les solutions d’informatique flexible, le BPaaS permet de créer des situations « gagnant-gagnant » entre les métiers et les DSI ; il serait vraiment dommage de ne pas en profiter.

Dans la deuxième partie de cette série, j’aborderai les thèmes BPM et BI.

  

 

Read the original blog entry...

More Stories By Louis Nauges

Louis Naugès is Founder & President of Revevol, the first European Consulting organization 100% dedicated to SaaS and Cloud Computing. He has 30 years of IT experience. Very few people in Europe have his knowledge and expertise in Cloud & SaaS technologies and applications. He works directly with CIOs of very large organizations. Revevol is the first EMEA distributor of Google Apps and the largest worldwide organization deploying Google Apps is one of Revevol's clients.

@CloudExpo Stories
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager - Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, reviewed next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discussed how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has been engaged in t...
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facing...
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud enviro...
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and containers together help companies achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of Dev...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great t...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT depl...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at Dell EMC, introduced a methodology for capturing, enriching and sharing data (and analytics) across the organization...