Welcome!

Cloud Expo Authors: Scott Bampton, Anne Buff, Gilad Parann-Nissany, Elizabeth White, Pat Romanski

Blog Feed Post

Pour en finir avec l’Informatique fantôme : les 3 B (Première partie)

 

GostL’informatique fantôme (Ghost IT en anglais) ? Ce sont toutes les infrastructures, les applications informatiques déployées dans les entreprises hors de la vue de la DSI, sans son accord.

Est-ce que l’informatique fantôme est un phénomène récent ? Non, bien sûr, mais nous avons assisté à une accélération depuis une dizaine d’années avec l’arrivée d’outils logiciels et matériels puissants, légers et faciles à déployer.

Ce que je vous propose, aujourd’hui, c’est de réconcilier les directions métiers et les informaticiens en remplaçant l’informatique fantôme, source permanente de conflits et d’incompréhension, par.. l’informatique flexible, mise en œuvre de manière harmonieuse et efficace, les équipes informatiques et les métiers collaborant de manière transparente, pour que l’informatique des entreprises soit plus performante et économique.

Une utopie ? Non, comme je vais vous l’expliquer.

 

Informatique fantôme : état des lieux

La société Netskope publie tous les trimestres un rapport très instructif sur le déploiement du Cloud Computing et des applications SaaS dans les entreprises ; ses dernières mesures ont été faites à la fin de l’année 2013.

Netskope More Cloud Apps than DSI thinkCe graphique, tiré de leur étude de janvier 2014, montre que les équipes informatiques sous-estiment beaucoup le nombre d’applications SaaS utilisées par leur entreprise. Ce nombre approche des 400 alors que leurs estimations sont de 40 à 50, un ordre de grandeur de différence !

La question qui fâche : pourquoi l’informatique fantôme c’est-elle développée aussi fortement dans toutes les entreprises, quelles que soient leur taille ou leur secteur d’activité ?

Je n’obtiens pas les mêmes réponses quand je pose la question aux informaticiens et aux directions métiers !

  • Pour mes amis informaticiens, ce sont des utilisateurs dissidents, indisciplinés, désobéissants, qui se moquent des contraintes de sécurité... qui ne respectent pas les directives et les choix de la DSI.
  • Pour les directions métiers, ce sont les contraintes irréalistes de la DSI, leurs schémas directeurs, les temps de réponse démesurément longs, leurs consignes de sécurité déraisonnables qui les « obligent » à recourir à l’informatique fantôme.

J’ai une bonne nouvelle : informaticiens et directions métiers peuvent se réconcilier, travailler ensemble et remplacer l’informatique fantôme par ... l’informatique flexible.


Informatique flexible : les fondamentaux

Flexible ITEntre des outils bureautiques universels, peu structurés, et des applications informatiques classiques, très structurées, il existe un très grand champ médian où l’on trouve des demandes universelles pour des usages « semi-structurés ».

L’excellente nouvelle ? Trois familles d’outils, bien sur tous disponibles dans un monde Cloud et mobile, permettent aujourd’hui de répondre à cette demande :

  • BPaaS (Business Process as a Service) : des processus métiers, clefs en main.
  • BPM (Business Process Modeling) : Des outils permettant, très rapidement de modéliser les processus simples que l’on rencontre dans toutes les entreprises.
  • BI (Business Intelligence) : c’est le monde du décisionnel, de l’analyse des données.

Ce sont ces trois B, BPaaS, BI et BPM qui ont donné leur nom à ce billet.

En utilisant intelligemment ces trois familles de solutions, il devient possible d’éradiquer cette dangereuse épidémie d’informatique fantôme.

 

BPaaS (Business Process as a Service)

Logo BPaaSLes éditeurs de solutions BPaaS proposent aux entreprises des processus simples, prêts à l’emploi, et qui demandent très peu de configuration. La frontière avec les solutions SaaS n’est pas très étanche ; s’il faut souvent quelques mois pour déployer des logiciels SaaS tels que Saleforce ou TalentSoft, une solution BPaaS demande, au plus, quelques jours pour être opérationnelle.

Il existe de très nombreuses offres BPaaS, et j’en ai souvent parlé dans ce blog

Je vais en citer seulement deux dans ce billet :

  • Interview Jason Fried BasecampBasecamp : Basecamp est le gestionnaire de projets légers le plus simple à utiliser que je connaisse. Le fondateur de cette société, Jason Fried, a choisi de rester focalisé sur une seule application, mais de faire très bien son métier, comme il l’explique dans cet entretien récent. Beaucoup d’autres éditeurs ont voulu se diversifier, sans succès, et auraient intérêt à méditer cet entretien.
  • SurveyMonkey : C’est le BPaaS dont ont besoin toutes les entreprises qui réalisent des enquêtes, en interne ou vers leurs clients externes. Quelles que soient la complexité ou la variété des questions que vous souhaitez poser, SurveyMonkey répond à vos besoins. Si ce n’est pas le cas, vous faites certainement fausse route en imaginant des enquêtes déraisonnables.

Ces solutions BPaaS ont toutes les mêmes avantages :

  • Déploiement immédiat.
  • Capacité par les métiers de les utiliser sans avoir besoin de se faire aider par la DSI.
  • Des prix très bas : la version la plus chère de Basecamp coûte 3000 $ par an et celle de SurveyMonkey, 800 € par an, pour un usage illimité et un nombre d’utilisateurs illimités.

Survey Monkey prix France

 

Je propose à toutes les DSI de prendre immédiatement les décisions suivantes : 

  • Signer un contrat avec quelques éditeurs BPaaS tels que Basecamp et SurveyMonkey.
  • Mettre ces offres sur leur place de marché interne.
  • Ne pas les facturer en interne en « offrant » ces solutions à tous les métiers.
  • Assurer la promotion interne de ces solutions BPaaS.

DPC WIn-WIn 62841550Ceci leur permettra d’améliorer très vite leur image à l’intérieur de l’entreprise, de réduire la probabilité que d’autres outils équivalents soient utilisés et réduira le volume d’informatique fantôme.

Comme toutes les solutions d’informatique flexible, le BPaaS permet de créer des situations « gagnant-gagnant » entre les métiers et les DSI ; il serait vraiment dommage de ne pas en profiter.

Dans la deuxième partie de cette série, j’aborderai les thèmes BPM et BI.

  

 

Read the original blog entry...

More Stories By Louis Nauges

Louis Naugès is Founder & President of Revevol, the first European Consulting organization 100% dedicated to SaaS and Cloud Computing. He has 30 years of IT experience. Very few people in Europe have his knowledge and expertise in Cloud & SaaS technologies and applications. He works directly with CIOs of very large organizations. Revevol is the first EMEA distributor of Google Apps and the largest worldwide organization deploying Google Apps is one of Revevol's clients.

@CloudExpo Stories
When an enterprise builds a hybrid IaaS cloud connecting its data center to one or more public clouds, security is often a major topic along with the other challenges involved. Security is closely intertwined with the networking choices made for the hybrid cloud. Traditional networking approaches for building a hybrid cloud try to kludge together the enterprise infrastructure with the public cloud. Consequently this approach requires risky, deep "surgery" including changes to firewalls, subnets...
Ixia develops amazing products so its customers can connect the world. Ixia helps its customers provide an always-on user experience through fast, secure delivery of dynamic connected technologies and services. Through actionable insights that accelerate and secure application and service delivery, Ixia's customers benefit from faster time to market, optimized application performance and higher-quality deployments.
SYS-CON Events announced today that Stratogent will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Stratogent is a custom managed services organization based in San Mateo, California. We design, implement, and support mission critical infrastructure 24x7 on premises, in datacenters and in the Cloud. Since 2005, we have acted as an extension of internal IT teams, achieving a customer reten...
SYS-CON Events announced today that Harbinger Systems will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Harbinger Systems is a global company providing software technology services. Since 1990, Harbinger has developed a strong customer base worldwide. Its customers include software product companies ranging from hi-tech start-ups in Silicon Valley to leading product companies in the US a...
SYS-CON Events announces a new pavilion on the Cloud Expo floor where WebRTC converges with the Internet of Things. Pavilion will showcase WebRTC and the Internet of Things. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices--computers, smartphones, tablets, and sensors – connected to the Internet by 2020. This number will con...
The only place to be June 9-11 is Cloud Expo & @ThingsExpo 2015 East at the Javits Center in New York City. Join us there as delegates from all over the world come to listen to and engage with speakers & sponsors from the leading Cloud Computing, IoT & Big Data companies. Cloud Expo & @ThingsExpo are the leading events covering the booming market of Cloud Computing, IoT & Big Data for the enterprise. Speakers from all over the world will be hand-picked for their ability to explore the economic...
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, has been named “Bronze Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Cloudian is a Foster City, Calif.-based software company specializing in cloud storage. Cloudian HyperStore® is an S3-compatible cloud object storage platform that enables service providers and enterprises to bui...
SYS-CON Events announced today that Gridstore™, the leader in software-defined storage (SDS) purpose-built for Windows Servers and Hyper-V, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Gridstore™ is the leader in software-defined storage purpose built for virtualization that is designed to accelerate applications in virtualized environments. Using its patented Server-Side Virtual C...
As the Internet of Things unfolds, mobile and wearable devices are blurring the line between physical and digital, integrating ever more closely with our interests, our routines, our daily lives. Contextual computing and smart, sensor-equipped spaces bring the potential to walk through a world that recognizes us and responds accordingly. We become continuous transmitters and receivers of data. In his session at Internet of @ThingsExpo, Andrew Bolwell, Director of Innovation for HP’s Printing a...
SAP is delivering break-through innovation combined with fantastic user experience powered by the market-leading in-memory technology, SAP HANA. In his General Session at 15th Cloud Expo, Thorsten Leiduck, VP ISVs & Digital Commerce, SAP, will discuss how SAP and partners provide cloud and hybrid cloud solutions as well as real-time Big Data offerings that help companies of all sizes and industries run better. SAP launched an application challenge to award the most innovative SAP HANA and SAP ...
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at Internet of @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., will show what is needed to leverage the IoT to transform...
SYS-CON Events announced today that AIC, a leading provider of OEM/ODM server and storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. AIC is a leading provider of both standard OTS, off-the-shelf, and OEM/ODM server and storage solutions. With expert in-house design capabilities, validation, manufacturing and production, AIC's broad selection of products are highly flexible and are conf...
We are all here because we are sold on the transformative promise of The Cloud. But what good is all of this ephemeral, on-demand infrastructure if your usage doesn't actually improve the agility and speed of your business? How must Operations adapt in order to avoid stifling your Cloud initiative? In his session at DevOps Summit, Damon Edwards, co-founder and managing partner of the DTO Solutions, will highlight the successful organizational, process, and tooling patterns of high-performing c...
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurri...
SYS-CON Events announced today that Aria Systems, the recurring revenue expert, has been named "Bronze Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Aria Systems helps leading businesses connect their customers with the products and services they love. Industry leaders like Pitney Bowes, Experian, AAA NCNU, VMware, HootSuite and many others choose Aria to power their recurring revenue bu...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace. ...
Seagate has a strong track record of collaborating with others to develop better cloud solutions. The Seagate Cloud Builder Alliance program, for example, leverages the company’s knowledge of storage and cloud-optimized solutions to give cloud service providers the customized, flexible and scalable server and storage solutions to meet the high levels of service their customers demand. Seagate also is a member of the OpenStack Foundation and Open Compute Project to help define and promote open-so...
The Internet of Things (IoT) is going to require a new way of thinking and of developing software for speed, security and innovation. This requires IT leaders to balance business as usual while anticipating for the next market and technology trends. Cloud provides the right IT asset portfolio to help today’s IT leaders manage the old and prepare for the new. Today the cloud conversation is evolving from private and public to hybrid. This session will provide use cases and insights to reinforce t...
What process has your provider undertaken to ensure that the cloud tenant will receive predictable performance and service? What was involved in the planning? Who owns and operates the data center? What technology is being used? How is it being supported? In his session at 14th Cloud Expo, Dave Weisbrot, Cloud Business Manager for QTS, will provide the attendees a look into what it takes to stand up and stand behind a highly available certified cloud IaaS.
SYS-CON Events announced today that Gigaom Research has been named "Media Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Ashar Baig, Research Director, Cloud, at Gigaom Research, will also lead a Power Panel on the topic "Choosing the Right Cloud Option." Gigaom Research provides timely, in-depth analysis of emerging technologies for individual and corporate subscribers. Gigaom Research'...