@CloudExpo Authors: Liz McMillan, Elizabeth White, Yeshim Deniz, Janakiram MSV, David Paquette

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, Cloud Security, @BigDataExpo

@CloudExpo: Article

CA Technologies Redefines SaaS-based IT Service Management

CA Cloud Service Management is designed with a unique ‘configure, don’t code’ approach

CA Technologies on Tuesday unveiled CA Cloud Service Management, a mobile-ready, SaaS-based IT Service Management (ITSM) solution that delivers simplicity and speed across the enterprise.

CA Cloud Service Management is designed with a unique ‘configure, don’t code’ approach that offers implementation in weeks, not months, without new development and maintenance resources or complex upgrades. In fact, service delivery and resource provisioning can be automated in just a few minutes. And, it provides a consumer-like experience to accelerate adoption and empower end users.

“The explosion of applications and devices deployed in the enterprise has made service delivery a cornerstone of employee and business productivity. CA has designed a solution that unlocks the full potential of SaaS by focusing on what matters to customers – employee satisfaction, speed of deployment and reduced cost of ownership,” said Lokesh Jindal, general manager, IT Business Management, CA Technologies.

To further simplify the test and buying process, CA is offering customers a demo and free trial.

New Solution Challenges Traditional Products To Unlock SaaS Value

A recent Gartner survey* of early-ITSM SaaS adopters specifically stated the following:

  • When implementing SaaS-based IT service desk solutions, customization and integration are the most common problems.
  • Infrastructure and operations organizations report that SaaS solutions are not quicker to implement than on-premises solutions.
  • I&O organizations report that SaaS solutions have not led to a reduction in staff supporting the tool.

CA Cloud Service Management was built to address these challenges and drive sustained value for IT teams and end users. Key benefits include:

  • An intuitive and elegant user interface with modern search and collaboration
  • A rich mobile experience for end users to request services, assets and support from any device
  • True “drag-and-drop” workflows that can be built in minutes
  • Dynamic “in-app” guidance that accelerates initial setup
  • Asset management and discovery
  • Advanced, self-service reporting and dashboards

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